Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
*** ***
We have read the complaint and do not agree with what is being stated. The vehicle was carefully analyzed using advanced diagnostics and was malfunctioning due to improper/contaminated Diesel Emission Fluid (D.E.F) filled into the D.E.F. Tank by the owners representative. We cleaned the contaminated...
Fluid from the system per manufacturers recommended instructions and added (5) gallons of Approved D.E.F. fluid. This type of work is excluded and not covered by the Vehicle or engine manufacturers warranty as stated in Warranty Parchments. The customer returned with a similar check engine light complaint (2) weeks later. The vehicle had used up the DEF Fluid we had provided and once again the customers employee installed improper/contaminated D.E.F. fluid and the system was contaminated again which would require the same job previously performed to be done again. The customer elected to take the vehicle without repair and file a complaint with Revdex.com. We called our Manufacturer and customer to set up an appointment to review the issue and provide clear communication on what the manufacture and dealer are responsible for with regards to warranty. We met with the operations manager and arranged to repair the vehicle on Goodwill policy . We trust the customer is satisfied at this time.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We just received this complaint today from the customer requesting that the order be canceled and an email confirmation be sent to him. Both have been done.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
*** ***
We have read the complaint and do not agree with what is being stated. The vehicle was carefully analyzed using advanced diagnostics and was malfunctioning due to improper/contaminated Diesel Emission Fluid (D.E.F) filled into the D.E.F. Tank by the owners representative. We cleaned the contaminated...
Fluid from the system per manufacturers recommended instructions and added (5) gallons of Approved D.E.F. fluid. This type of work is excluded and not covered by the Vehicle or engine manufacturers warranty as stated in Warranty Parchments. The customer returned with a similar check engine light complaint (2) weeks later. The vehicle had used up the DEF Fluid we had provided and once again the customers employee installed improper/contaminated D.E.F. fluid and the system was contaminated again which would require the same job previously performed to be done again. The customer elected to take the vehicle without repair and file a complaint with Revdex.com. We called our Manufacturer and customer to set up an appointment to review the issue and provide clear communication on what the manufacture and dealer are responsible for with regards to warranty. We met with the operations manager and arranged to repair the vehicle on Goodwill policy . We trust the customer is satisfied at this time.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We just received this complaint today from the customer requesting that the order be canceled and an email confirmation be sent to him. Both have been done.