We have read the complaint and do not agree with what is being statedThe vehicle was carefully analyzed using advanced diagnostics and was malfunctioning due to improper/contaminated Diesel Emission Fluid (D.E.F) filled into the D.E.FTank by the owners representativeWe cleaned the contaminated Fluid from the system per manufacturers recommended instructions and added (5) gallons of Approved D.E.FfluidThis type of work is excluded and not covered by the Vehicle or engine manufacturers warranty as stated in Warranty ParchmentsThe customer returned with a similar check engine light complaint (2) weeks laterThe vehicle had used up the DEF Fluid we had provided and once again the customers employee installed improper/contaminated D.E.Ffluid and the system was contaminated again which would require the same job previously performed to be done againThe customer elected to take the vehicle without repair and file a complaint with Revdex.comWe called our Manufacturer and customer to set up an appointment to review the issue and provide clear communication on what the manufacture and dealer are responsible for with regards to warrantyWe met with the operations manager and arranged to repair the vehicle on Goodwill policy We trust the customer is satisfied at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We just received this complaint today from the customer requesting that the order be canceled and an email confirmation be sent to himBoth have been done
We have read the complaint and do not agree with what is being statedThe vehicle was carefully analyzed using advanced diagnostics and was malfunctioning due to improper/contaminated Diesel Emission Fluid (D.E.F) filled into the D.E.FTank by the owners representativeWe cleaned the contaminated Fluid from the system per manufacturers recommended instructions and added (5) gallons of Approved D.E.FfluidThis type of work is excluded and not covered by the Vehicle or engine manufacturers warranty as stated in Warranty ParchmentsThe customer returned with a similar check engine light complaint (2) weeks laterThe vehicle had used up the DEF Fluid we had provided and once again the customers employee installed improper/contaminated D.E.Ffluid and the system was contaminated again which would require the same job previously performed to be done againThe customer elected to take the vehicle without repair and file a complaint with Revdex.comWe called our Manufacturer and customer to set up an appointment to review the issue and provide clear communication on what the manufacture and dealer are responsible for with regards to warrantyWe met with the operations manager and arranged to repair the vehicle on Goodwill policy We trust the customer is satisfied at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We just received this complaint today from the customer requesting that the order be canceled and an email confirmation be sent to himBoth have been done