Combs Auto Repair of North Scottsdale

Please see the attached My father-in-law never spoke to you about this, I was the one who spoke to your employees You'll also notice the attached bank statements showing that the transaction was placed by me (not my father-in-law) and returned on the same card that is also mine (not my father-in-law) I've blurred out the other information in fear of future attacks by MrC*** Also attached are pictures of the double gasket, it's not "thought" there was an issue with the oil change it's quite evident there was an issue The second picture is 100% of the oil on the ground due to Combs mechanics failing to complete the job correctly.The reality is that your company failed do to the simplest of auto service tasks that resulted in all the oil in my engine being ejected through the double gaskets I then had to pay for a mobile mechanic to come fix YOUR issue If you believe that I should have paid to have the car towed to an auto shop that can't do a simple oil change then we clearly aren't on the same page I put faith in companies that do good work.- [redacted] ***

July 21, Revdex.com CID [redacted] To Revdex.com,This is the first time ( Mail or E-mail ) I have heard anything from Revdex.com on [redacted] complaint The vehicle invoice in question (# [redacted] ) was under the customer name of [redacted] ***, who is Mr [redacted] father-in-law Mr [redacted] has been a loyal customer since (service visits) On January 11, 2016, Mr [redacted] called and spoke to Eric S***, our Manager, and told Eric that he thought we had left an old gasket on the oil filter causing the oil filter to leak Eric asked Mr [redacted] to bring the truck in and we would take care of the problem He stated that his son-in-law ( [redacted] ***) had someone else work on the truck and it was fixed We told Mr [redacted] that we stand behind all our work for year or 12,miles Even though our policy states that we warranty all work and that the work must be performed by Combs Auto Repair, Eric gave credit for $over the phone and applied it to MrLange’s Visa Card We refunded Mr [redacted] because of his past loyalty We provided the refund without any documentation of another repair Mr [redacted] said Thank you and we thought issue was resolved Mr [redacted] was never directly involved in any of these transactions The last recorded invoice at our shop for Mr [redacted] was October of MrCoy never called us, but apparently he was the one that decided to have someone else look at and fix the car As a Business owner, I feel that my Manager was very fair to satisfy the complaintOn all our Work Orders, it states: “It is understood that Combs Auto Repair only warranties work that we perform Customer must allow Combs Auto Repair the Opportunity to remedy any defects Repairs made by anyone other than Combs Auto Repair shall cancel any and all warranties.” Sincerely,Mark C***Combs Auto Repair of NScottsdale [redacted] ***Scottsdale, Arizona 85255Phone: ###-###-####E-Mail: [redacted] Website: www.combsauto.com

Please see the attached My father-in-law never spoke to you about this, I was the one who spoke to your employees You'll also notice the attached bank statements showing that the transaction was placed by me (not my father-in-law) and returned on the same card that is also mine (not my father-in-law) I've blurred out the other information in fear of future attacks by MrC*** Also attached are pictures of the double gasket, it's not "thought" there was an issue with the oil change it's quite evident there was an issue The second picture is 100% of the oil on the ground due to Combs mechanics failing to complete the job correctly.The reality is that your company failed do to the simplest of auto service tasks that resulted in all the oil in my engine being ejected through the double gaskets I then had to pay for a mobile mechanic to come fix YOUR issue If you believe that I should have paid to have the car towed to an auto shop that can't do a simple oil change then we clearly aren't on the same page I put faith in companies that do good work.-*** ***

July 21, 2016 Revdex.com CID *** To Revdex.com,This is the first time ( Mail or E-mail ) I have heard anything from Revdex.com on *** *** complaint The vehicle invoice in question (#***) was under the customer name of *** ***, who is Mr*** father-in-law Mr*** has
been a loyal customer since (service visits) On January 11, 2016, Mr*** called and spoke to Eric S***, our Manager, and told Eric that he thought we had left an old gasket on the oil filter causing the oil filter to leak Eric asked Mr*** to bring the truck in and we would take care of the problem He stated that his son-in-law (*** ***) had someone else work on the truck and it was fixed We told Mr*** that we stand behind all our work for year or 12,miles Even though our policy states that we warranty all work and that the work must be performed by Combs Auto Repair, Eric gave credit for $over the phone and applied it to MrLange’s Visa Card We refunded Mr*** because of his past loyalty We provided the refund without any documentation of another repair Mr*** said Thank you and we thought issue was resolved. Mr*** was never directly involved in any of these transactions The last recorded invoice at our shop for Mr*** was October of MrCoy never called us, but apparently he was the one that decided to have someone else look at and fix the car As a Business owner, I feel that my Manager was very fair to satisfy the complaint. On all our Work Orders, it states: “It is understood that Combs Auto Repair only warranties work that we perform Customer must allow Combs Auto Repair the Opportunity to remedy any defects Repairs made by anyone other than Combs Auto Repair shall cancel any and all warranties.” Sincerely,Mark C***Combs Auto Repair of NScottsdale*** ** *** ***Scottsdale, Arizona 85255Phone: ###-###-####E-Mail: ***Website: www.combsauto.com

July 21, 2016 Revdex.com CID [redacted]   To Revdex.com,This is the first time ( Mail or E-mail ) I have heard anything from Revdex.com on [redacted] complaint.  The vehicle invoice in question (#[redacted]) was under the customer name of [redacted], who is Mr. [redacted] father-in-law.  Mr. [redacted] has...

been a loyal customer since 2004 (42 service visits).  On January 11, 2016, Mr. [redacted] called and spoke to Eric S[redacted], our Manager, and told Eric that he thought we had left an old gasket on the oil filter causing the oil filter to leak.  Eric asked Mr. [redacted] to bring the truck in and we would take care of the problem.  He stated that his son-in-law ([redacted]) had someone else work on the truck and it was fixed.  We told Mr. [redacted] that we stand behind all our work for 1 year or 12,000 miles.  Even though our policy states that we warranty all work and that the work must be performed by Combs Auto Repair, Eric gave credit for $38.22 over the phone and applied it to Mr. Lange’s Visa Card.  We refunded Mr. [redacted] because of his past loyalty.  We provided the refund without any documentation of another repair.  Mr. [redacted] said Thank you and we thought issue was resolved.  Mr. [redacted] was never directly involved in any of these transactions.  The last recorded invoice at our shop for Mr. [redacted] was October of 2014.  Mr. Coy never called us, but apparently he was the one that decided to have someone else look at and fix the car.  As a Business owner, I feel that my Manager was very fair to satisfy the complaint. On all our Work Orders, it states: “It is understood that Combs Auto Repair only warranties work that we perform.  Customer must allow Combs Auto Repair the Opportunity to remedy any defects.  Repairs made by anyone other than Combs Auto Repair shall cancel any and all warranties.” Sincerely,Mark C[redacted]Combs Auto Repair of N. Scottsdale[redacted]Scottsdale, Arizona 85255Phone: ###-###-####E-Mail: [redacted]Website: www.combsauto.com

Please see the attached.  My father-in-law  never spoke to you about this, I was the one who spoke to your employees.  You'll also notice the attached bank statements showing that the transaction was placed by me (not my father-in-law) and returned on the same card that is also mine (not my father-in-law).  I've blurred out the other information in fear of future attacks by Mr. C[redacted].  Also attached are pictures of the double gasket, it's not "thought" there was an issue with the oil change it's quite evident there was an issue.  The second picture is 100% of the oil on the ground due to Combs mechanics failing to complete the job correctly.The reality is that your company failed do to the simplest of auto service tasks that resulted in all the oil in my engine being ejected through the double gaskets.  I then had to pay for a mobile mechanic to come fix YOUR issue.  If you believe that I should have paid to have the car towed to an auto shop that can't do a simple oil change then we clearly aren't on the same page.  I put faith in companies that do good work.-[redacted]

July 21, 2016 Revdex.com CID [redacted]   To Revdex.com,This is the first time ( Mail or E-mail ) I have heard anything from Revdex.com on [redacted] complaint.  The vehicle invoice in question (#[redacted]) was under the customer name of [redacted], who is Mr. [redacted] father-in-law....

 Mr. [redacted] has been a loyal customer since 2004 (42 service visits).  On January 11, 2016, Mr. [redacted] called and spoke to Eric S[redacted], our Manager, and told Eric that he thought we had left an old gasket on the oil filter causing the oil filter to leak.  Eric asked Mr. [redacted] to bring the truck in and we would take care of the problem.  He stated that his son-in-law ([redacted]) had someone else work on the truck and it was fixed.  We told Mr. [redacted] that we stand behind all our work for 1 year or 12,000 miles.  Even though our policy states that we warranty all work and that the work must be performed by Combs Auto Repair, Eric gave credit for $38.22 over the phone and applied it to Mr. Lange’s Visa Card.  We refunded Mr. [redacted] because of his past loyalty.  We provided the refund without any documentation of another repair.  Mr. [redacted] said Thank you and we thought issue was resolved.  Mr. [redacted] was never directly involved in any of these transactions.  The last recorded invoice at our shop for Mr. [redacted] was October of 2014.  Mr. Coy never called us, but apparently he was the one that decided to have someone else look at and fix the car.  As a Business owner, I feel that my Manager was very fair to satisfy the complaint. On all our Work Orders, it states: “It is understood that Combs Auto Repair only warranties work that we perform.  Customer must allow Combs Auto Repair the Opportunity to remedy any defects.  Repairs made by anyone other than Combs Auto Repair shall cancel any and all warranties.” Sincerely,Mark C[redacted]Combs Auto Repair of N. Scottsdale[redacted]Scottsdale, Arizona 85255Phone: ###-###-####E-Mail: [redacted]Website: www.combsauto.com

July 21, 2016 Revdex.com CID [redacted]   To Revdex.com,This is the first time ( Mail or E-mail ) I have heard anything from Revdex.com on [redacted] complaint.  The vehicle invoice in question (#[redacted]) was under the customer name of [redacted], who is Mr. [redacted] father-in-law....

 Mr. [redacted] has been a loyal customer since 2004 (42 service visits).  On January 11, 2016, Mr. [redacted] called and spoke to Eric S[redacted], our Manager, and told Eric that he thought we had left an old gasket on the oil filter causing the oil filter to leak.  Eric asked Mr. [redacted] to bring the truck in and we would take care of the problem.  He stated that his son-in-law ([redacted]) had someone else work on the truck and it was fixed.  We told Mr. [redacted] that we stand behind all our work for 1 year or 12,000 miles.  Even though our policy states that we warranty all work and that the work must be performed by Combs Auto Repair, Eric gave credit for $38.22 over the phone and applied it to Mr. Lange’s Visa Card.  We refunded Mr. [redacted] because of his past loyalty.  We provided the refund without any documentation of another repair.  Mr. [redacted] said Thank you and we thought issue was resolved.  Mr. [redacted] was never directly involved in any of these transactions.  The last recorded invoice at our shop for Mr. [redacted] was October of 2014.  Mr. Coy never called us, but apparently he was the one that decided to have someone else look at and fix the car.  As a Business owner, I feel that my Manager was very fair to satisfy the complaint. On all our Work Orders, it states: “It is understood that Combs Auto Repair only warranties work that we perform.  Customer must allow Combs Auto Repair the Opportunity to remedy any defects.  Repairs made by anyone other than Combs Auto Repair shall cancel any and all warranties.” Sincerely,Mark C[redacted]Combs Auto Repair of N. Scottsdale[redacted]Scottsdale, Arizona 85255Phone: ###-###-####E-Mail: [redacted]Website: www.combsauto.com

Please see the attached.  My father-in-law  never spoke to you about this, I was the one who spoke to your employees.  You'll also notice the attached bank statements showing that the transaction was placed by me (not my father-in-law) and returned on the same card that is also mine (not my father-in-law).  I've blurred out the other information in fear of future attacks by Mr. C[redacted].  
Also attached are pictures of the double gasket, it's not "thought" there was an issue with the oil change it's quite evident there was an issue.  The second picture is 100% of the oil on the ground due to Combs mechanics failing to complete the job correctly.
The reality is that your company failed do to the simplest of auto service tasks that resulted in all the oil in my engine being ejected through the double gaskets.  I then had to pay for a mobile mechanic to come fix YOUR issue.  If you believe that I should have paid to have the car towed to an auto shop that can't do a simple oil change then we clearly aren't on the same page.  I put faith in companies that do good work.
-[redacted]

I was so impressed with the service I received here! I was told at a local dealership that I had several thousand dollars worth of repair needed on my minivan. They told me that some of the work could wait, but I had a major safety concern with my CV boots since they could cause my van to "seize up" and cause a major accident. I had my suspicions that I was getting an honest opinion so I did some searching for a reputable company and saw that several people had recommendations for Combs Auto Repair. Not only did they squeeze me in for same day service, but they also drove me back to my office so I would not have to wait. I received a call from them a few hours later saying there was nothing wrong with my van and I could pick it up any time. After speaking with the GM, he said the technicians found that my CV boots were not cracked, only needed some tightening. There was no charge for my inspection. I couldn't believe it!