Initial Business Response / [redacted] */ When someone applies for residency at one of our apartment communities, there is a standard procedure that is followed that includes a credit and criminal check done through an online serviceSeldom is the result of the process inaccurate The report we received on Ms [redacted] made her ineligible for residencyUnfortunately, in this circumstance, it appears the results of the report were inaccurate Upon receiving this information from you, we looked into this more carefully and it appears that Ms***' information is commingled on the national criminal database with another individual's data It appears that because of this information we may have lost a good residentWe will refund "the apartment holding fee" as requested As mentioned, the negative info came through the service we use but resides in a national criminal databaseIf Ms [redacted] would contact the Manager at Greentree Village - Karyn Del'Pontone - Karyn will refund the fee and provide some guidance as to who might be contacted in an effort to seek corrections No one should be treated disrespectfully, and that too will be addressed when Ms [redacted] contacts us Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] */ When someone applies for residency at one of our apartment communities, there is a standard procedure that is followed that includes a credit and criminal check done through an online serviceSeldom is the result of the process inaccurate The report we received on Ms [redacted] made her ineligible for residencyUnfortunately, in this circumstance, it appears the results of the report were inaccurate Upon receiving this information from you, we looked into this more carefully and it appears that Ms***' information is commingled on the national criminal database with another individual's data It appears that because of this information we may have lost a good residentWe will refund "the apartment holding fee" as requested As mentioned, the negative info came through the service we use but resides in a national criminal databaseIf Ms [redacted] would contact the Manager at Greentree Village - Karyn Del'Pontone - Karyn will refund the fee and provide some guidance as to who might be contacted in an effort to seek corrections No one should be treated disrespectfully, and that too will be addressed when Ms [redacted] contacts us Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.)