Comcast Cable Communications, Inc.

Ticket ID: ***Revdex.com Complaint ID # *** * *** *** *** ***I would like to have this complaint reopened as the issue has not been resolved yet.The garment has been sent to a third-party to determine who's responsibility the occurrence is caused by.Thanks.*** *** ***
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Every time I address an issue he contradicts himself and states another. In a recorded phone call he remarks on holes as damage we caused. I addressed that by sending him an email that did say the quote above, but included a screen shot of *** own website clearly describing the
holes as part of the design and distressed appearance.Now its the story about us stitching up the holes, that is not what he says on the call I an can prove it with you and in court if he's determined to take it there. There isn't a stitch in this garment that isn't original. That is a verifiable fact. Further each garment in our care is scanned by every technician to receive evaluation towards compensation. The scans are present for cleaning and assembly, nothing for alterations/repairs. Our tailors are evaluated based on their production, they scan everything, and again there is no new stitch-work on this garment, at least nothing done with the machines I have

He complained about it twice with the first time being weeks after he first picked it up and when we could do nothing to help he came back and sent it back again a third time. We didn't cause this, it cannot be fixed, and its not reasonable to show up this much time after service and demand nearly $1,

I have the receipt that shows the t-shirt was cleaned on 9/9/The receipt shows that the t-shirt and the other clothes were picked up on 9/21/The Dublin Cleaner front desk, Jennifer is able to assure you that the t-shirt was in there as wellThe payment was made on 9/21/I strongly suggest you to give a proper and professional responses because I do not think that you are taking this matter seriouslyYou did not even complete the first sentence that you wrote on your responseThe Revdex.com has already reviewed all the receipt and the damage that has been doneThe first time I took the t-shirt was on 7/24/It was worn on 7/29/2017, which already shows that the printing was damagedThe second time I came to the store was on 9/9/and you made it worseThe day of the pickup was 9/21/and the next day I already recorded the damage that is done on 9/22/at 7:amThe time frame was less than hours and I decided to issue a claim on thursday when Jennifer was on her shift because she was the one who offered that if there is a problem on my clothes, I can always issue a claimI attached three images in this responseTwo of them are the receipt, if you look closely the item numbers between the first and second receipt are the sameThe description is the same as wellThe third image is the picture that was taken at 7:am on 9/22/2017, the day after the item was picked upThe date on the picture is automatically provided by the phone and the representative from Revdex.com has reviewed and verified the informationThere is no information provided hereAll of my evidence are verified

I am rejecting this response because:My memory has not failed me - rather the owner is engaging in selective memoryFirst of all, there was never a dispute of the source of the spots that ruined my jacketAt least two of the clerks acknowledged this pointWhen I brought the jacket in, she noted on the slip the soiling on the neck collar - nothing on the jacket lapel, which is the basis of my complaintFurther, in one of my recent conversations with the clerk, she stated not only the soiling was caused by the cleaners, but also I should receive $replacement plus $toward the next serviceI am not trying to deceive or be unfair to anyoneWhen I brought in the jacket last August, I also brought in a silk blouse that had an ink stainI told the clerk it probably would not come out but wanted them to tryThey tried, it did not come out completely, I paid them & thanked them for their effortsThis jacket is differentI took the jacket first back to the *** location, where I had dropped it off initiallyWe discussed it and she acknowledged that the lapel soiling was not there when I brought in the jacket inI never agreed to split the cost of the jacketWhy would I agree to bring in a receipt for the replacement, if I wanted to request $for the jacketBesides, why didn't I simply settle for $initially if I did not think I was getting a replacement jacket? During our last conversation, when I was trying to get closure with the owner, he started talking over me, he undermined the value of the jacket, and was abrasive in his mannerI realized the futility of the conversation, became frustrated & just told him to do what he wanted, I was through talking with him and hung upI want to emphasize that the cleaner ruined my jacket (I paid for the cleaning), gave away my jacket, and then arbitrarily decided to compensate me with $I don't feel I should be treated in this rude, capricious manner
Regards,
Gwendolyn C***

It is clear that the business does not respond to me properly and did not even take a look at the attached receiptI came back in September and made the claim in September as wellI have all the documentation of the first damage that was done after picking it up the first timeI also have the documentation that it was getting worse on the second time the t-shirt went in to their unprofessional service in SeptemberThe person that is taking care of this claim is obviously not paying any attention as the person did not even take a look at the amount of the claimI just want to state again that the t-shirt was there in September and I made the claim in September as wellThe claim was not processed and the t-shirt was sent back"BRIAN" asked for a receipt of the purchase, and then I gave him that is why the t-shirt has been in and out for the second time

I have called [redacted] and asked him to call me to seek compromise.  I left him a voicemail to call me directly.  It is getting to a point where we need to seek some compromise because the energy going into this from both sides is going to exceed the amount he has listed here and continuing to dispute the facts is not leading anywhere so I do not agree with his facts however I am open to seek a resolution we can both accept.[redacted], I believe you can read this and if you didn't get the voicemail I just left please call me at ###-###-####.  I have a meeting from 12 PM to 2 PM and am pretty flexible otherwise today.

Does complaint comes from a woman who is trying to operate on memory from an agreement we made nearly 10 months ago. We agreed we would not dispute where the spots came from and that we would compromise and split the cost of a new jacket. We further told her if we were able to get the spots out we...

would still give her back the old jacket. We both agreed that if the spots came out the old jacket was worthless. We tried our best in the spots did not come out. She has not returned for 10 months and we have sense disposed of the worthless jacket and made good on our agreement to cover half the price of a new replacement. I have a telephone recording of our most recent conversation and which she asks for $100 and I sent that to her. We are no more happy than she is that her memory has failed her but we do wish she would have addressed this in less than 10 months when the memory was fresh.

I can show POS tracking of the item in question having not been in our possession for over 6 weeks before he accused us of the.  We cleaned and returned it in July in 3 days then it wasn't till September he made the accusations.  It could have had anything on earth happen to it in those...

six weeks after he had it back.  Nothing else in our care at that time had anything like this wrong and we clean 3,000 garments per day so if we caused it we'd have many more than one complaint.  This is baseless.

The production manager has located and personally delivered the gray pair.   We agree we have an open invoice for the Navy pair and have confirmed with the customer that we are putting all resources towards locating and returning them ASAP.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your personal apology this morning and for quickly working to address the issue. 
Regards,
[redacted]

We have contacted the manufacturer, [redacted] Inc., for a return or exchange of the item. The garment has been sent to them to determine if the manufacturer is at fault or whoever washed the garment ([redacted] Cleaners). Currently, both parties are awaiting the response of the manufacturer in order to determine the next course of action.An attachment of the email thread can be added to this inquiry if necessary.