Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
I have reviewed the complaint and the order details of the issue brought to our attention. Please accept our sincere apology. We are very sorry that the process to resolve your product issue took so long. It was clearly a mistake at our end and not one that we take lightly.
We can certainly appreciate your frustration and dissatisfaction on trying to get a customer service representative to contact you for resolution.Your credit card was refunded for the full purchase amount on Dec 23, 2015 for $121.58. We absolutely stand by our 100% customer satisfaction guarantee. In this case it took longer than standard timelines to refund your money back.As for our website, we do feature an area to write a review however it is not active yet. There are no reviews posted good or bad at this time.We sincerely apologize to Mr*** and value him as a customer and hope we can continue to do business in the future.Thank You
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
I have reviewed the complaint and the order details of the issue brought to our attention. Please accept our sincere apology. We are very sorry that the process to resolve your product issue took so long. It was clearly a mistake at our end and not one that we take lightly.
We can certainly appreciate your frustration and dissatisfaction on trying to get a customer service representative to contact you for resolution.Your credit card was refunded for the full purchase amount on Dec 23, 2015 for $121.58. We absolutely stand by our 100% customer satisfaction guarantee. In this case it took longer than standard timelines to refund your money back.As for our website, we do feature an area to write a review however it is not active yet. There are no reviews posted good or bad at this time.We sincerely apologize to Mr*** and value him as a customer and hope we can continue to do business in the future.Thank You