After reviewing the account further it was cancelled out and no payment has been made from your endit was just credited in the system which is why the graphics department contacted youIt has now completely been removed from our systemsno further contact will be madeRegards
Under no circumstances was anything manipulated in this orderYour employee *** *** placed the order If she was not authorized to do so that is a complaint you should be making towards herLike any other company when an order is placed and payment is not received Calls are made to collect
paymentI do not appreciate the implications you make towards Comdex Marketing IncWe have many satisfied clients , we have less than a 1% complaint rate and our products and services are exceptionalInstead of taking the time to make a complaint against our company due to the fact you don't want to pay your billMaybe you should address your dissatisfaction with the individual under your employment who placed an order that you had no interest in At this time I will be cancelling the order and invoice that *** was apparently not authorized to placeAny further defamatory comments from your company towards us will result in legal implications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
T** clearly ordered the ad and even confirmed artwork to be placed in the publication , either way the invoice was cancelled and his account was closed
From: [redacted] Sent: Monday, July 14, 2014 1:22 PM
/>
To: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
This order was resolved. her employee placed the order and after reviewing the matter we cancelled the invoice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please dissolve this "invoice" so each of us can move past this. The continuing debate of he said she said has gotten very taxing. As I told her or him or all that have ever calledtrying to handle business over the phone.... IT MUST BE IN WRITING EXACTLY WHAT IS BEING PURCHASED, I DO NOTHING OVER THE PHONE. If I would have taken out an ad I would have asked for a proof sent to me for verification of all the correct information. (Please do not respond with "I sent you a proof" because that is false. A representative didsend me an email with a supposed ad for us but that was AFTER the whole you committed to an ad/ invoice not paid calls.... THAT escalated to a few heated calls in a threateningnature. I am sorry if you or any of your "associates" feel I lied to them. That simply is not the issue! Honestly we "might" have taken out an ad IF INDEED the proper paperwork wassent to me. But it wasn't!I simply wish to end this debate, the phone calls and dissolve this "invoice'.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The check that was sent from us was cleared on 7/11/14 and we have not been sent a check back for the amount paid.
Regards,
[redacted] placed the order and after the work was completed refused to pay. Under no circumstances are any of her statements with in regards to any other company she has dealt with have anything to do with our company. Nothing was edited and that can be proven as well we have phone records proving that...
she spent 12 minutes on the phone with one of our sales representatives on [redacted] 12th the day she placed the order. What I know has happened is [redacted] had a change of heart and does not want to pay the invoice. [redacted], if you believe that slandering our company with the Revdex.com is going to get us to cancel the invoice you are mistaken. If you would have taken an honest approach most likely something could have been done in regards to cancelling your invoice, we have definitely cancelled invoices with other, more professional clients in the past. Currently I am forwarding all the proof of your placing of the order on [redacted] 14th and relevant conversations since, including this complaint with the Revdex.com to our attorneys and they will be in touch. At this time I would advise you to stop slandering and conjuring lies in regards to our company.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your prompt attention to this matter.
After reviewing the account further it was cancelled out and no payment has been made from your endit was just credited in the system which is why the graphics department contacted youIt has now completely been removed from our systemsno further contact will be madeRegards
Under no circumstances was anything manipulated in this orderYour employee *** *** placed the order If she was not authorized to do so that is a complaint you should be making towards herLike any other company when an order is placed and payment is not received Calls are made to collect
paymentI do not appreciate the implications you make towards Comdex Marketing IncWe have many satisfied clients , we have less than a 1% complaint rate and our products and services are exceptionalInstead of taking the time to make a complaint against our company due to the fact you don't want to pay your billMaybe you should address your dissatisfaction with the individual under your employment who placed an order that you had no interest in At this time I will be cancelling the order and invoice that *** was apparently not authorized to placeAny further defamatory comments from your company towards us will result in legal implications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
T** clearly ordered the ad and even confirmed artwork to be placed in the publication , either way the invoice was cancelled and his account was closed
From: [redacted] Sent: Monday, July 14, 2014 1:22 PM
/>
To: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
This order was resolved. her employee placed the order and after reviewing the matter we cancelled the invoice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please dissolve this "invoice" so each of us can move past this. The continuing debate of he said she said has gotten very taxing. As I told her or him or all that have ever calledtrying to handle business over the phone.... IT MUST BE IN WRITING EXACTLY WHAT IS BEING PURCHASED, I DO NOTHING OVER THE PHONE. If I would have taken out an ad I would have asked for a proof sent to me for verification of all the correct information. (Please do not respond with "I sent you a proof" because that is false. A representative didsend me an email with a supposed ad for us but that was AFTER the whole you committed to an ad/ invoice not paid calls.... THAT escalated to a few heated calls in a threateningnature. I am sorry if you or any of your "associates" feel I lied to them. That simply is not the issue! Honestly we "might" have taken out an ad IF INDEED the proper paperwork wassent to me. But it wasn't!I simply wish to end this debate, the phone calls and dissolve this "invoice'.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The check that was sent from us was cleared on 7/11/14 and we have not been sent a check back for the amount paid.
Regards,
it was resolved and cancelled.
order was resolved and cancelled
This account was cancelled a long time ago and resolved
[redacted] placed the order and after the work was completed refused to pay. Under no circumstances are any of her statements with in regards to any other company she has dealt with have anything to do with our company. Nothing was edited and that can be proven as well we have phone records proving that...
she spent 12 minutes on the phone with one of our sales representatives on [redacted] 12th the day she placed the order. What I know has happened is [redacted] had a change of heart and does not want to pay the invoice. [redacted], if you believe that slandering our company with the Revdex.com is going to get us to cancel the invoice you are mistaken. If you would have taken an honest approach most likely something could have been done in regards to cancelling your invoice, we have definitely cancelled invoices with other, more professional clients in the past. Currently I am forwarding all the proof of your placing of the order on [redacted] 14th and relevant conversations since, including this complaint with the Revdex.com to our attorneys and they will be in touch. At this time I would advise you to stop slandering and conjuring lies in regards to our company.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your prompt attention to this matter.