Come and Take It Moving

Complaint: [redacted] I am rejecting this response because: According to [redacted] bank which we have the transactions were paid in full to come take itThis is not a landlord issueThis is a transaction between us and come take itBut since they are constantly bringing up the landlordWhy would she reach out to the moving company if she wanted us off her property? Our own inspectors came outThe damage at this address was a total lossIncluding vehiclesThe info landlord is portraying is falseAt the end of the day *** provided proof of funds sent to come take it in fullWe want our money back Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] These we’re not non-refundable chargedWhere are the email correspondence? They owe us At this point we will contact the attorney generals office and the office of odbundsmanAlong with the federal carry administrationThis company supplied no services

Per the records providing by our credit card processing company:On 8/27/charged [redacted] a NON REFUNDABLE DEPOSIT in the amount of $Auth#: [redacted] On 9/12/charged [redacted] a NON REFUNDABLE DEPOSIT in the amount of $Auth#: [redacted] On 9/17/charged [redacted] a NON REFUNDABLE DEPOSIT in the amount of $Auth#: [redacted] On 10/27/the funds were removed from our account due to a dispute from the customer ( [redacted] )On 11/2/*** reversed the dispute made by the customer and deposited the funds back into our account Ref#: [redacted] & Ref#: [redacted] On 11/22/Funds were again withdrawn from our account due to a *** Pre-arbitration filing by the customerCase # [redacted] Case # [redacted] At this time Come and Take It Moving made the decision not to pursue arbitration so as not to be responsible for [redacted] filing fees in the amount of $per charge On 12/8/Funds were returned to the cardholder ( [redacted] ) At this time Come and Take It Moving has considered this matter closed

Mrs***The details in your reports of damages has changed with each of the emails we've received which raises red flags when investigating damage claims. When you initially reported a brand new DeWalt 34PcBit Box missing and our crew searched their trucks, tools and supplies to no avail
Each of our crew members states they never used your bit box We immediately ordered a new one from Lowe's and had it shipped to your home in good faith I'm attaching an additional copy of your contract where you've signed saying that you received Your Rights & Responsibilities when Moving In Texas paying close attention to the part about claims, " You must include enough information for the mover to investigate your claim along with any specific monetary amounts requested or other type of compensation you are seeking." Please make note that on April 12th when asked for further details regarding the TV you could not provide them. Along with this please find the attached contract and note that you signed accepting delivery of your shipment & the area regarding Carrier's Liability: "Shipper hereby releases the shipment to a value not exceeding $per pound per article"An accurate weight cannot be determined without make and model number. Our crew not only took their time & worked diligently to complete the job even after your departure half way through the first day, they stayed in town an extra night so that they could assemble the carport the following day per your requestAll this while inappropriate comments & sexual advancements were being made towards them; the entire time our crew maintained 100% professionalism in the face of extremely adverse circumstances

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]These we’re not non-refundable charged. Where are the email correspondence? They owe us 3100. At this point we will contact the attorney generals office and the office of odbundsman. Along with the federal carry administration. This company supplied no services.

On Aug. 21 Mr. [redacted] approached asking if we would take a payment plan to pay for the cost of his relocation.  This was denied as this is not in our company's policy. He in turn called on 3 separateoccasions to change his move date & offered to pay an additional deposit each...

time. The first in the amount of $500, the 2nd in the amount of $600 and the last in the amount of $2000. These deposits covered the total estimated cost of his move.  Mr/s. [redacted] was informed both in writing via email & over the phone that all deposits made are non-refundable.  Upon arriving at the home of Mr/s. [redacted] on 9/18/17 the crew was met by Mr. [redacted]'s hostile attitude and unreasonable requests to clean parts of the home in order to pack his belongings. The unsanitaryconditions of the home were such that the crew was unable to complete the move.  The conditions are currently in legal dispute between Mrs. [redacted] & his landlord according to an email wereceived from Mrs. [redacted]'s landlord.   Despite deposits being non refundable, the decision was made by our owners and Mrs. [redacted] was contacted on the afternoon of 9/18 to provide a current mailing address so that the labor portion of the deposit could be refunded. Our credit card processing service, informed us that the 3 charges made by Mr/s. [redacted] had been disputed and thefunds were withdrawn from our account. As of 11/02 [redacted] found in favor of Come and Take It Moving & reversed The [redacted]'s dispute and the money wasdeposited back into our account.  At that point A check was mailed refunding the labor portion of the non-refundable deposit. We received a phone call later that week stating that The [redacted]'s hadinitiated what they call a "Second chargeback" and the funds were again withdrawn from our account. At that point we were advised to stop payment on the check and we're told we could continue to fight them for the funds, or let it go.  We determined at that point it was a lost cause and dropped it. Almost 4 months later Mrs. [redacted] contacts us regarding the matter.  We informed her that wehad never been compensated for her move and therefor there were no funds to reimburse.  Her "communications" with our office have not all been as "professional" as she'd like to think which is whyshe was told that we would be contacting legal over her harassment if it continued.

Per the records providing by our credit card processing company:On 8/27/17 charged [redacted] a NON REFUNDABLE DEPOSIT in the amount of $500 Auth#: [redacted]On 9/12/17 charged [redacted] a NON REFUNDABLE DEPOSIT in the amount of $2000 Auth#: [redacted]On 9/17/17 charged [redacted] a NON REFUNDABLE DEPOSIT in the amount of $600 Auth#: [redacted]On 10/27/17 the funds were removed from our account due to a dispute from the customer ([redacted])On 11/2/17 [redacted] reversed the dispute made by the customer and deposited the funds back into our account.  Ref#: [redacted] & Ref#:[redacted]On 11/22/17 Funds were again withdrawn from our account due to a [redacted] Pre-arbitration filing by the customer. Case # [redacted]  Case # [redacted]At this time Come and Take It Moving made the decision not to pursue arbitration so as not to be responsible for [redacted] filing fees in the amount of $500.00 per charge.  On 12/8/17 Funds were returned to the cardholder ([redacted]) At this time Come and Take It Moving has considered this matter closed.

Complaint: [redacted]
I am rejecting this response because: According to [redacted] bank which we have the transactions were paid in full to come take it. This is not a landlord issue. This is a transaction between us and come take it. But since they are constantly bringing up the landlord. Why would she reach out to the moving company if she wanted us off her property? Our own inspectors came out. The damage at this address was a total loss. Including vehicles. The info landlord is portraying is false. At the end of the day [redacted] provided proof of funds sent to come take it in full. We want our money back. 
Regards,
[redacted]

According to all TxDOT regulations your claim, #[redacted], was settled on Aug. 10th. As stated in your settlement email "Household goods carriers have 90 days from receipt of a claim to pay, decline to pay or make a firm settlement offer in writing to a claimant." Your claim was handled well...

within the time frame set forth by TxDOT.  Our records indicate you were given a $1200 discount on your relocation. Something that far exceeds the "standard liability of 60 cents per pound article" required by TxDOT. That coupled with direct instructions to remove the shelves inside the fridge prior to having the crew move it is why your claim was declined. Your crew was delayed do to a vehicle safety issue. They were back on the road and prepared to complete your move as soon as possible.  We take the safety of our crew very seriously and explained that to you upon notifying you of their tardiness. In response to your threats with legal action, as stated in your settlement email "a claimant has the right to request mediation from TxDOT within 30 days after any portion of the claim is denied by the carrier"