Installation took months, then frequent service drops lasting hours, many times per day or weekNo solution given/ for additional$, techs not exper We are writing this email to appeal your denial of our request to waive the early termination feeI understand that our tickets may not fall into your parameters for a waiver of such fees but we ask that you review all the tickets of service drops and all the facts again and you will see that your company did not hold up your end of the bargainWe chose Mega path as our internet service provider because it was highly recommended as a reliable provider when compared to others by [redacted] from Oval Office, IncOur company migrated telephones to Broadview, a Voice Over Internet Protocol service, and rock solid internet was absolutely essentialFor reasons unclear to us the initial Megapath installation took nearly three months to complete, this delayed our telephone migrationOur Megapath account was activated only after repeated e
In September our company notified MegaPath of our wish to cancel our service, due to a history of troubles with MegaPath’s serviceOn 9/15/at 11:AM CST [redacted] sent an email questionnaire to our company asking to provide answers to questions to process our disconnection requestLater that day (9/15/2016), at 1:PM CST we responded to [redacted] with the responses along with a copy of our latest invoice for the account we requested to be closedWe continued to receive invoices from MegaPath for October and November of On 10/16/we called MegaPath and talked with [redacted] regarding our service disconnection, and notified [redacted] that we needed the October and November invoices reversed and the prorated balance of September (which had been paid) refunded to us, since we disconnected on 9/15/ [redacted] informed us that no e-mail had been received, so on 10/26/at 3:PM CST we forwarded the e-mail that was sent to
BEWARE of Megapath!! Our company moved to a site less than one mile away and when we requested them to move our service, I was told that our current package wasn't available and we would be forced to upgrade to a more expensive packageOur cost went from $to $- a 61% increase!!! As a small business, we have to control costs and a 61% increase in expense is not acceptable"Save Team Cases" contacted me and I completed their form in response to my disconnection request, stating exactly what the issue wasI received no further contact except for a bill that charged an EXCESSIVE early termination fee for canceling ($774.40)I have made several calls in an attempt to resolve this and was told point blank (and snarkily) that maybe our company should have thought twice before moving our businessHuh? What? I have a feeling that MegaPath must make their profits from charging former customers EXCESSIVE early termination feesI DO NOT RECOMMEND this businessBEWARE!
I had to terminate Megapath VOIP Telephone system due to unacceptable service.since day ONE!!!!!!! We complained every single DAY since day ONE our phones were down most of the day our business was afected greatly but the service never improvedCant properly hear or understand customers WHE WE WERE LUCKY TO HAVE SERVICE on the phonee have phones and computersNow, Megapath wants to charge us an early termination feeOF ,FOR SIX MONTHS OF A NIGHTMARE SERVICE When I spoke to someone in the Billing Department, she looked at MORE THAN our Trouble Tickets we had submitted and said she did not see a problem with thatShe said she saw us agree that it was over utilizationphones and computers? come on, ALWAYS OVER UTILIZATION THATS WHAT THEY BLAME IT EVERY TIME AND THEY WILL NEVER FOLLOW UP ON CALLING US BACK TO SE IF THE SERVICE AS BACK ON MEGAPATH has very poor Poor voice quality, cancellation, garbled, echoCant understand our customers on the phoneYou na
Installation took months, then frequent service drops lasting hours, many times per day or weekNo solution given/ for additional$, techs not exper We are writing this email to appeal your denial of our request to waive the early termination feeI understand that our tickets may not fall into your parameters for a waiver of such fees but we ask that you review all the tickets of service drops and all the facts again and you will see that your company did not hold up your end of the bargainWe chose Mega path as our internet service provider because it was highly recommended as a reliable provider when compared to others by *** *** from Oval Office, IncOur company migrated telephones to Broadview, a Voice Over Internet Protocol service, and rock solid internet was absolutely essentialFor reasons unclear to us the initial Megapath installation took nearly three months to complete, this delayed our telephone migrationOur Megapath account was activated only after repeated e
If I could give ZERO stars, I wouldWe don't have thousands of employees, but that doesn't make our needs any less importantI expect on-point service and supportAnd Megapath consistently drops the ballWe have used Megapath for ethernet Internet connectivity in one of our offices for many years(because our choices are very limited) The service ITSELF is fine It's as stable and reliable as any, I suppose Just do NOT ever upgrade your service You'll encounter some of the worst customer service and support you've ever seenWe've upgraded our internet twice Both of them have been like something straight out of your worst nightmares Four years ago we upgraded our service and Megapath and Verizon pointed fingers at each other for days while we had no internetLet that sink in for a minuteNo internet for three daysThis year, we decided to double our bandwidth I was obviously skeptical and worried about the process Because of that I asked if the upgrade would require any onsite visits or require any change in equipment or result in any downtimeOur sales rep ASSURED me that not only would there not be any onsite visit needed, there wouldn't be any hardware changes eitherIn fact, everything could be done on Megapath's end, transparent to usAnd best of all, we wouldn't experience any down time as a result Win win winNot so fastGuess what? Last week I get an email notifying me that a site visit that was required I inquired and was told our sales rep didn't know what he was talking aboutNot only was a site visit required, there would actually be TWO site visits and on the second visit, they would need to bring us down while they swapped out some equipmentOur second site visit was scheduled for this morning between the hours of 9a and 1p It’s now 2:20pm, and no sign of Megapath No emails, no phone callsNothingI had to call Megapath to find out what was going on They told me our visit had been rescheduled to between Noon - 4pmI'll leave it at that We'll see what time they show up and leave the rest to your imaginationZERO Stars, Megapath
Terrible company! Started with them in October of and they kept auto-renewing our service every year without letting anyone know! Tried to cancel July of this year and they told me their auto yearly renewal locks customers into another full year of service and to call back in October to cancel- I called today, being that October isn't too far away and now they say the contract extends until DecemberExtremely shady contractual obligations! I am not impressed with the service either
BEWARE of Megapath!! Our company moved to a site less than one mile away and when we requested them to move our service, I was told that our current package wasn't available and we would be forced to upgrade to a more expensive packageOur cost went from $to $- a 61% increase!!! As a small business, we have to control costs and a 61% increase in expense is not acceptable"Save Team Cases" contacted me and I completed their form in response to my disconnection request, stating exactly what the issue wasI received no further contact except for a bill that charged an EXCESSIVE early termination fee for canceling ($774.40)I have made several calls in an attempt to resolve this and was told point blank (and snarkily) that maybe our company should have thought twice before moving our businessHuh? What?
I have a feeling that MegaPath must make their profits from charging former customers EXCESSIVE early termination feesI DO NOT RECOMMEND this businessBEWARE!
5+ years of good serviceI go and cancel the account a year PLUS from when the last contract ran outThey try to stick us with a $early termination feeNOT under contract, nothing was signed or agreed on at any point to renew again
In September our company notified MegaPath of our wish to cancel our service, due to a history of troubles with MegaPath’s serviceOn 9/15/at 11:AM CST *** sent an email questionnaire to our company asking to provide answers to questions to process our disconnection requestLater that day (9/15/2016), at 1:PM CST we responded to *** with the responses along with a copy of our latest invoice for the account we requested to be closedWe continued to receive invoices from MegaPath for October and November of On 10/16/we called MegaPath and talked with ** *** regarding our service disconnection, and notified *** that we needed the October and November invoices reversed and the prorated balance of September (which had been paid) refunded to us, since we disconnected on 9/15/** *** informed us that no e-mail had been received, so on 10/26/at 3:PM CST we forwarded the e-mail that was sent to
I had to terminate Megapath VOIP Telephone system due to unacceptable service.since day ONE!!!!!!! We complained every single DAY since day ONE our phones were down most of the day our business was afected greatly but the service never improvedCant properly hear or understand customers WHE WE WERE LUCKY TO HAVE SERVICE on the phonee have phones and computersNow, Megapath wants to charge us an early termination feeOF ,FOR SIX MONTHS OF A NIGHTMARE SERVICE When I spoke to someone in the Billing Department, she looked at MORE THAN our Trouble Tickets we had submitted and said she did not see a problem with thatShe said she saw us agree that it was over utilizationphones and computers? come on, ALWAYS OVER UTILIZATION THATS WHAT THEY BLAME IT EVERY TIME AND THEY WILL NEVER FOLLOW UP ON CALLING US BACK TO SE IF THE SERVICE AS BACK ON MEGAPATH has very poor Poor voice quality, cancellation, garbled, echoCant understand our customers on the phoneYou na
Installation took months, then frequent service drops lasting hours, many times per day or weekNo solution given/ for additional$, techs not exper We are writing this email to appeal your denial of our request to waive the early termination feeI understand that our tickets may not fall into your parameters for a waiver of such fees but we ask that you review all the tickets of service drops and all the facts again and you will see that your company did not hold up your end of the bargainWe chose Mega path as our internet service provider because it was highly recommended as a reliable provider when compared to others by *** *** from Oval Office, IncOur company migrated telephones to Broadview, a Voice Over Internet Protocol service, and rock solid internet was absolutely essentialFor reasons unclear to us the initial Megapath installation took nearly three months to complete, this delayed our telephone migrationOur Megapath account was activated only after repeated e
Terrible company! Started with them in October of and they kept auto-renewing our service every year without letting anyone know! Tried to cancel July of this year and they told me their auto yearly renewal locks customers into another full year of service and to call back in October to cancel- I called today, being that October isn't too far away and now they say the contract extends until DecemberExtremely shady contractual obligations! I am not impressed with the service either
BEWARE of Megapath!! Our company moved to a site less than one mile away and when we requested them to move our service, I was told that our current package wasn't available and we would be forced to upgrade to a more expensive packageOur cost went from $to $- a 61% increase!!! As a small business, we have to control costs and a 61% increase in expense is not acceptable"Save Team Cases" contacted me and I completed their form in response to my disconnection request, stating exactly what the issue wasI received no further contact except for a bill that charged an EXCESSIVE early termination fee for canceling ($774.40)I have made several calls in an attempt to resolve this and was told point blank (and snarkily) that maybe our company should have thought twice before moving our businessHuh? What?
I have a feeling that MegaPath must make their profits from charging former customers EXCESSIVE early termination feesI DO NOT RECOMMEND this businessBEWARE!
I had to terminate Megapath VOIP Telephone system due to unacceptable service.since day ONE!!!!!!! We complained every single DAY since day ONE our phones were down most of the day our business was afected greatly but the service never improvedCant properly hear or understand customers WHE WE WERE LUCKY TO HAVE SERVICE on the phonee have phones and computersNow, Megapath wants to charge us an early termination feeOF ,FOR SIX MONTHS OF A NIGHTMARE SERVICE When I spoke to someone in the Billing Department, she looked at MORE THAN our Trouble Tickets we had submitted and said she did not see a problem with thatShe said she saw us agree that it was over utilizationphones and computers? come on, ALWAYS OVER UTILIZATION THATS WHAT THEY BLAME IT EVERY TIME AND THEY WILL NEVER FOLLOW UP ON CALLING US BACK TO SE IF THE SERVICE AS BACK ON MEGAPATH has very poor Poor voice quality, cancellation, garbled, echoCant understand our customers on the phoneYou na
5+ years of good serviceI go and cancel the account a year PLUS from when the last contract ran outThey try to stick us with a $early termination feeNOT under contract, nothing was signed or agreed on at any point to renew again
In September our company notified MegaPath of our wish to cancel our service, due to a history of troubles with MegaPath’s serviceOn 9/15/at 11:AM CST *** sent an email questionnaire to our company asking to provide answers to questions to process our disconnection requestLater that day (9/15/2016), at 1:PM CST we responded to *** with the responses along with a copy of our latest invoice for the account we requested to be closedWe continued to receive invoices from MegaPath for October and November of On 10/16/we called MegaPath and talked with ** *** regarding our service disconnection, and notified *** that we needed the October and November invoices reversed and the prorated balance of September (which had been paid) refunded to us, since we disconnected on 9/15/** *** informed us that no e-mail had been received, so on 10/26/at 3:PM CST we forwarded the e-mail that was sent to
If I could give ZERO stars, I wouldWe don't have thousands of employees, but that doesn't make our needs any less importantI expect on-point service and supportAnd Megapath consistently drops the ballWe have used Megapath for ethernet Internet connectivity in one of our offices for many years(because our choices are very limited) The service ITSELF is fine It's as stable and reliable as any, I suppose Just do NOT ever upgrade your service You'll encounter some of the worst customer service and support you've ever seenWe've upgraded our internet twice Both of them have been like something straight out of your worst nightmares Four years ago we upgraded our service and Megapath and Verizon pointed fingers at each other for days while we had no internetLet that sink in for a minuteNo internet for three daysThis year, we decided to double our bandwidth I was obviously skeptical and worried about the process Because of that I asked if the upgrade would require any onsite visits or require any change in equipment or result in any downtimeOur sales rep ASSURED me that not only would there not be any onsite visit needed, there wouldn't be any hardware changes eitherIn fact, everything could be done on Megapath's end, transparent to usAnd best of all, we wouldn't experience any down time as a result Win win winNot so fastGuess what? Last week I get an email notifying me that a site visit that was required I inquired and was told our sales rep didn't know what he was talking aboutNot only was a site visit required, there would actually be TWO site visits and on the second visit, they would need to bring us down while they swapped out some equipmentOur second site visit was scheduled for this morning between the hours of 9a and 1p It’s now 2:20pm, and no sign of Megapath No emails, no phone callsNothingI had to call Megapath to find out what was going on They told me our visit had been rescheduled to between Noon - 4pmI'll leave it at that We'll see what time they show up and leave the rest to your imaginationZERO Stars, Megapath
Installation took months, then frequent service drops lasting hours, many times per day or weekNo solution given/ for additional$, techs not exper We are writing this email to appeal your denial of our request to waive the early termination feeI understand that our tickets may not fall into your parameters for a waiver of such fees but we ask that you review all the tickets of service drops and all the facts again and you will see that your company did not hold up your end of the bargainWe chose Mega path as our internet service provider because it was highly recommended as a reliable provider when compared to others by [redacted] from Oval Office, IncOur company migrated telephones to Broadview, a Voice Over Internet Protocol service, and rock solid internet was absolutely essentialFor reasons unclear to us the initial Megapath installation took nearly three months to complete, this delayed our telephone migrationOur Megapath account was activated only after repeated e
In September our company notified MegaPath of our wish to cancel our service, due to a history of troubles with MegaPath’s serviceOn 9/15/at 11:AM CST [redacted] sent an email questionnaire to our company asking to provide answers to questions to process our disconnection requestLater that day (9/15/2016), at 1:PM CST we responded to [redacted] with the responses along with a copy of our latest invoice for the account we requested to be closedWe continued to receive invoices from MegaPath for October and November of On 10/16/we called MegaPath and talked with [redacted] regarding our service disconnection, and notified [redacted] that we needed the October and November invoices reversed and the prorated balance of September (which had been paid) refunded to us, since we disconnected on 9/15/ [redacted] informed us that no e-mail had been received, so on 10/26/at 3:PM CST we forwarded the e-mail that was sent to
BEWARE of Megapath!! Our company moved to a site less than one mile away and when we requested them to move our service, I was told that our current package wasn't available and we would be forced to upgrade to a more expensive packageOur cost went from $to $- a 61% increase!!! As a small business, we have to control costs and a 61% increase in expense is not acceptable"Save Team Cases" contacted me and I completed their form in response to my disconnection request, stating exactly what the issue wasI received no further contact except for a bill that charged an EXCESSIVE early termination fee for canceling ($774.40)I have made several calls in an attempt to resolve this and was told point blank (and snarkily) that maybe our company should have thought twice before moving our businessHuh? What? I have a feeling that MegaPath must make their profits from charging former customers EXCESSIVE early termination feesI DO NOT RECOMMEND this businessBEWARE!
I had to terminate Megapath VOIP Telephone system due to unacceptable service.since day ONE!!!!!!! We complained every single DAY since day ONE our phones were down most of the day our business was afected greatly but the service never improvedCant properly hear or understand customers WHE WE WERE LUCKY TO HAVE SERVICE on the phonee have phones and computersNow, Megapath wants to charge us an early termination feeOF ,FOR SIX MONTHS OF A NIGHTMARE SERVICE When I spoke to someone in the Billing Department, she looked at MORE THAN our Trouble Tickets we had submitted and said she did not see a problem with thatShe said she saw us agree that it was over utilizationphones and computers? come on, ALWAYS OVER UTILIZATION THATS WHAT THEY BLAME IT EVERY TIME AND THEY WILL NEVER FOLLOW UP ON CALLING US BACK TO SE IF THE SERVICE AS BACK ON MEGAPATH has very poor Poor voice quality, cancellation, garbled, echoCant understand our customers on the phoneYou na
Installation took months, then frequent service drops lasting hours, many times per day or weekNo solution given/ for additional$, techs not exper We are writing this email to appeal your denial of our request to waive the early termination feeI understand that our tickets may not fall into your parameters for a waiver of such fees but we ask that you review all the tickets of service drops and all the facts again and you will see that your company did not hold up your end of the bargainWe chose Mega path as our internet service provider because it was highly recommended as a reliable provider when compared to others by *** *** from Oval Office, IncOur company migrated telephones to Broadview, a Voice Over Internet Protocol service, and rock solid internet was absolutely essentialFor reasons unclear to us the initial Megapath installation took nearly three months to complete, this delayed our telephone migrationOur Megapath account was activated only after repeated e
If I could give ZERO stars, I wouldWe don't have thousands of employees, but that doesn't make our needs any less importantI expect on-point service and supportAnd Megapath consistently drops the ballWe have used Megapath for ethernet Internet connectivity in one of our offices for many years(because our choices are very limited) The service ITSELF is fine It's as stable and reliable as any, I suppose Just do NOT ever upgrade your service You'll encounter some of the worst customer service and support you've ever seenWe've upgraded our internet twice Both of them have been like something straight out of your worst nightmares Four years ago we upgraded our service and Megapath and Verizon pointed fingers at each other for days while we had no internetLet that sink in for a minuteNo internet for three daysThis year, we decided to double our bandwidth I was obviously skeptical and worried about the process Because of that I asked if the upgrade would require any onsite visits or require any change in equipment or result in any downtimeOur sales rep ASSURED me that not only would there not be any onsite visit needed, there wouldn't be any hardware changes eitherIn fact, everything could be done on Megapath's end, transparent to usAnd best of all, we wouldn't experience any down time as a result Win win winNot so fastGuess what? Last week I get an email notifying me that a site visit that was required I inquired and was told our sales rep didn't know what he was talking aboutNot only was a site visit required, there would actually be TWO site visits and on the second visit, they would need to bring us down while they swapped out some equipmentOur second site visit was scheduled for this morning between the hours of 9a and 1p It’s now 2:20pm, and no sign of Megapath No emails, no phone callsNothingI had to call Megapath to find out what was going on They told me our visit had been rescheduled to between Noon - 4pmI'll leave it at that We'll see what time they show up and leave the rest to your imaginationZERO Stars, Megapath
Terrible company! Started with them in October of and they kept auto-renewing our service every year without letting anyone know! Tried to cancel July of this year and they told me their auto yearly renewal locks customers into another full year of service and to call back in October to cancel- I called today, being that October isn't too far away and now they say the contract extends until DecemberExtremely shady contractual obligations! I am not impressed with the service either
BEWARE of Megapath!! Our company moved to a site less than one mile away and when we requested them to move our service, I was told that our current package wasn't available and we would be forced to upgrade to a more expensive packageOur cost went from $to $- a 61% increase!!! As a small business, we have to control costs and a 61% increase in expense is not acceptable"Save Team Cases" contacted me and I completed their form in response to my disconnection request, stating exactly what the issue wasI received no further contact except for a bill that charged an EXCESSIVE early termination fee for canceling ($774.40)I have made several calls in an attempt to resolve this and was told point blank (and snarkily) that maybe our company should have thought twice before moving our businessHuh? What?
I have a feeling that MegaPath must make their profits from charging former customers EXCESSIVE early termination feesI DO NOT RECOMMEND this businessBEWARE!
5+ years of good serviceI go and cancel the account a year PLUS from when the last contract ran outThey try to stick us with a $early termination feeNOT under contract, nothing was signed or agreed on at any point to renew again
In September our company notified MegaPath of our wish to cancel our service, due to a history of troubles with MegaPath’s serviceOn 9/15/at 11:AM CST *** sent an email questionnaire to our company asking to provide answers to questions to process our disconnection requestLater that day (9/15/2016), at 1:PM CST we responded to *** with the responses along with a copy of our latest invoice for the account we requested to be closedWe continued to receive invoices from MegaPath for October and November of On 10/16/we called MegaPath and talked with ** *** regarding our service disconnection, and notified *** that we needed the October and November invoices reversed and the prorated balance of September (which had been paid) refunded to us, since we disconnected on 9/15/** *** informed us that no e-mail had been received, so on 10/26/at 3:PM CST we forwarded the e-mail that was sent to
I had to terminate Megapath VOIP Telephone system due to unacceptable service.since day ONE!!!!!!! We complained every single DAY since day ONE our phones were down most of the day our business was afected greatly but the service never improvedCant properly hear or understand customers WHE WE WERE LUCKY TO HAVE SERVICE on the phonee have phones and computersNow, Megapath wants to charge us an early termination feeOF ,FOR SIX MONTHS OF A NIGHTMARE SERVICE When I spoke to someone in the Billing Department, she looked at MORE THAN our Trouble Tickets we had submitted and said she did not see a problem with thatShe said she saw us agree that it was over utilizationphones and computers? come on, ALWAYS OVER UTILIZATION THATS WHAT THEY BLAME IT EVERY TIME AND THEY WILL NEVER FOLLOW UP ON CALLING US BACK TO SE IF THE SERVICE AS BACK ON MEGAPATH has very poor Poor voice quality, cancellation, garbled, echoCant understand our customers on the phoneYou na
Installation took months, then frequent service drops lasting hours, many times per day or weekNo solution given/ for additional$, techs not exper We are writing this email to appeal your denial of our request to waive the early termination feeI understand that our tickets may not fall into your parameters for a waiver of such fees but we ask that you review all the tickets of service drops and all the facts again and you will see that your company did not hold up your end of the bargainWe chose Mega path as our internet service provider because it was highly recommended as a reliable provider when compared to others by *** *** from Oval Office, IncOur company migrated telephones to Broadview, a Voice Over Internet Protocol service, and rock solid internet was absolutely essentialFor reasons unclear to us the initial Megapath installation took nearly three months to complete, this delayed our telephone migrationOur Megapath account was activated only after repeated e
Terrible company! Started with them in October of and they kept auto-renewing our service every year without letting anyone know! Tried to cancel July of this year and they told me their auto yearly renewal locks customers into another full year of service and to call back in October to cancel- I called today, being that October isn't too far away and now they say the contract extends until DecemberExtremely shady contractual obligations! I am not impressed with the service either
BEWARE of Megapath!! Our company moved to a site less than one mile away and when we requested them to move our service, I was told that our current package wasn't available and we would be forced to upgrade to a more expensive packageOur cost went from $to $- a 61% increase!!! As a small business, we have to control costs and a 61% increase in expense is not acceptable"Save Team Cases" contacted me and I completed their form in response to my disconnection request, stating exactly what the issue wasI received no further contact except for a bill that charged an EXCESSIVE early termination fee for canceling ($774.40)I have made several calls in an attempt to resolve this and was told point blank (and snarkily) that maybe our company should have thought twice before moving our businessHuh? What?
I have a feeling that MegaPath must make their profits from charging former customers EXCESSIVE early termination feesI DO NOT RECOMMEND this businessBEWARE!
I had to terminate Megapath VOIP Telephone system due to unacceptable service.since day ONE!!!!!!! We complained every single DAY since day ONE our phones were down most of the day our business was afected greatly but the service never improvedCant properly hear or understand customers WHE WE WERE LUCKY TO HAVE SERVICE on the phonee have phones and computersNow, Megapath wants to charge us an early termination feeOF ,FOR SIX MONTHS OF A NIGHTMARE SERVICE When I spoke to someone in the Billing Department, she looked at MORE THAN our Trouble Tickets we had submitted and said she did not see a problem with thatShe said she saw us agree that it was over utilizationphones and computers? come on, ALWAYS OVER UTILIZATION THATS WHAT THEY BLAME IT EVERY TIME AND THEY WILL NEVER FOLLOW UP ON CALLING US BACK TO SE IF THE SERVICE AS BACK ON MEGAPATH has very poor Poor voice quality, cancellation, garbled, echoCant understand our customers on the phoneYou na
5+ years of good serviceI go and cancel the account a year PLUS from when the last contract ran outThey try to stick us with a $early termination feeNOT under contract, nothing was signed or agreed on at any point to renew again
In September our company notified MegaPath of our wish to cancel our service, due to a history of troubles with MegaPath’s serviceOn 9/15/at 11:AM CST *** sent an email questionnaire to our company asking to provide answers to questions to process our disconnection requestLater that day (9/15/2016), at 1:PM CST we responded to *** with the responses along with a copy of our latest invoice for the account we requested to be closedWe continued to receive invoices from MegaPath for October and November of On 10/16/we called MegaPath and talked with ** *** regarding our service disconnection, and notified *** that we needed the October and November invoices reversed and the prorated balance of September (which had been paid) refunded to us, since we disconnected on 9/15/** *** informed us that no e-mail had been received, so on 10/26/at 3:PM CST we forwarded the e-mail that was sent to
If I could give ZERO stars, I wouldWe don't have thousands of employees, but that doesn't make our needs any less importantI expect on-point service and supportAnd Megapath consistently drops the ballWe have used Megapath for ethernet Internet connectivity in one of our offices for many years(because our choices are very limited) The service ITSELF is fine It's as stable and reliable as any, I suppose Just do NOT ever upgrade your service You'll encounter some of the worst customer service and support you've ever seenWe've upgraded our internet twice Both of them have been like something straight out of your worst nightmares Four years ago we upgraded our service and Megapath and Verizon pointed fingers at each other for days while we had no internetLet that sink in for a minuteNo internet for three daysThis year, we decided to double our bandwidth I was obviously skeptical and worried about the process Because of that I asked if the upgrade would require any onsite visits or require any change in equipment or result in any downtimeOur sales rep ASSURED me that not only would there not be any onsite visit needed, there wouldn't be any hardware changes eitherIn fact, everything could be done on Megapath's end, transparent to usAnd best of all, we wouldn't experience any down time as a result Win win winNot so fastGuess what? Last week I get an email notifying me that a site visit that was required I inquired and was told our sales rep didn't know what he was talking aboutNot only was a site visit required, there would actually be TWO site visits and on the second visit, they would need to bring us down while they swapped out some equipmentOur second site visit was scheduled for this morning between the hours of 9a and 1p It’s now 2:20pm, and no sign of Megapath No emails, no phone callsNothingI had to call Megapath to find out what was going on They told me our visit had been rescheduled to between Noon - 4pmI'll leave it at that We'll see what time they show up and leave the rest to your imaginationZERO Stars, Megapath