Sign in

Comenity Capital Bank

Sharing is caring! Have something to share about Comenity Capital Bank? Use RevDex to write a review
Reviews Comenity Capital Bank

Comenity Capital Bank Reviews (1308)

January 31, [redacted] ** [redacted] RE: [redacted] Revdex.com Complaint ID Dear [redacted] : Comenity Capital Bank (Bank) has received your correspondence regarding the above-referenced account Comenity Capital Bank issues the Ultamate Rewards® [redacted] ® credit card We are here to answer your questions and assist with your concerns We previously received and responded to your correspondence submitted to the Consumer Financial Protection Bureau regarding this same matter Please find enclosed a copy of our response sent to you on January 26, I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, [redacted] cc: Revdex.com

All issues and outcomes instigated by said business are not be resolvedComenity have caused negative infractions on our account due to poor account handlingAll acrued fees are because of said mishandlingI am requesting a fresh start on both accounts before any fees were implemented due to the blatant disregard of customer serviceAs well as a cease and decistIf this cannot be agreed upon I request that the account balance be zeroed out and further business with company completely halted, and future endevours with said company non existantI wish for no business to be conducted with said company, if an agreement on present accounts cannot be settled uponThank for your timeSincerely

Dear [redacted] : We received your complaint, addressed to the Revdex.com, regarding your HSN credit card account Comenity Capital Bank issues HSN credit card accounts, and we respond to all account-related questions Your complaint was forwarded to my attention, and I appreciate the opportunity to assist you We understand from your complaint that you asked that the transactions totaling $be applied to your MasterCard account vsthe HSN credit card account However, you received an HSN credit card and a monthly billing statement from Comenity Capital Bank for the charges via mail You state that you have sent a payment for $to cover the initial charge, which you believe is all you owe You are requesting the Bank acknowledge that a payment of $was received, make all adjustments to bring the account balance to zero, contact all credit-reporting agencies to clear this incident from their records, and send you a paid in full letter We understand your concerns, and sincerely apologize for any inconvenience this matter may have caused you Please understand that Comenity Capital Bank and HSN are two separate entities The Bank is responsible for addressing questions related to the credit card account, while HSN is responsible for handling matters related to sales, merchandise processing, returns, and shipping After a thorough investigation, our records indicate that you were selected for a pre-approved credit account offer based upon the information listed in your credit file which satisfied the Bank’s criteria for creditworthiness On August 31, 2014, you accepted the prescreen offer and was approved for a HSN credit card account; use of the account or failure to close the account within days of receiving the Credit Card Agreement (CCA), indicated your acceptance of the terms of the agreement, including the assessment of any finance charges and fees Our records further indicate that two charges were applied to the HSN account These charges included: a charge of $on September 3, 2014, for the Visual Land inch QC TA and a charge of $on September 4, 2014, for the HPP Electric YR Replacement On September 9, 2014, a statement was issued indicating a balance of $with a minimum payment of $due by October 5, As no payments were received for the months of October through February 2015, late fees and finance charges were assessed to the account, pursuant of the terms outlined in the Credit Card Agreement (CCA) Please note the Bank received a payment of $on February 12, The remaining balance on the HSN account after this payment posted was $ This balance was comprised of the previously assessed Bank fees On March 10, 2015, a statement was issued indicating a balance of $with a minimum payment of $due by April 5, Once again, as no payments were received for the months of April through June 2015, late fees and finance charges continued to be assessed to the account On your behalf, we contacted HSN regarding your request to apply the above-mentioned charges to your MasterCard account Unfortunately, HSN only keeps telephone records for a period of days; as such, they are unable to provide the telephone recording from the original purchase date However, HSN was able to confirm that you received a $coupon for opening a new HSN credit card account Furthermore, in order to be eligible for the coupon your transactions would need to be applied to a HSN credit card account Due to the misunderstanding, Comenity Capital Bank has issued credits totaling $for the previously assessed Bank fees In addition, notification has been sent to the national credit-reporting agencies with instructions to remove the account-related delinquencies from your credit report file Please allow the credit-reporting agencies days to update their records Please be assured, the HSN credit card account is closed per your request, as of October 30, 2014, and the remaining balance is zero If you would like to no longer receive “prescreened” offers of credit from this and other companies, please call toll-free ###-###-#### You may also submit the request, in writing, to the following address: Experian (TRW) TransUnion (TRU) Equifax (CBI) PO Box Experian Parkway Allen, TX - ###-###-#### PO Box Springfield, PA - ###-###-#### PO Box Atlanta, GA - ###-###-#### http://www.experian.com http://www.transunion.com http://www.equifax.com Should you later decide that you would like to receive prescreened offers, you may remove the prohibition on use of your credit report information by notifying the above agencies We hope you find this information to be helpful If you have any further questions, please contact me directly at ###-###-####, ext [redacted] (TDD/TTY ###-###-####) I will be happy to assist you Sincerely, [redacted] Consumer Relations Specialist

Gal call this morning saying they would zero out my balanceThat is a good thingCredit "Provisional" came through Febwhich left us a negbalance for a few months they were giving calls, and email, trying to get us to use up the credit.In April 2015, we tried to buy pairs of shoes, same type, they send out wrong size, and they were returned in box with their labels return postage guaranteed, just had to drop off.Negbalance went away, I would not of spend anything if I was led to believe this could happen.They were charging for a pair of shoes that they never got, and late charges, fess etcAppreciate your help.Sincerely, [redacted]

Dear [redacted] : Comenity Capital Bank has received your correspondence regarding the above-referenced credit card account Comenity Capital Bank issues the Good Sam | Camping World Visa® credit cards We are here to answer your questions and assist with your concerns We understand your concerns as explained in the complaint regarding the service you received when contacting the Bank, and the cash advance fees that were assessed to your account We sincerely apologize for the incorrect information you were provided and for the experience that resulted from the conversations with our associates Please be assured that Comenity Capital Bank strives to provide world-class service and immediate action will take place to coach our associates in providing correct information and a more positive experience to our customers It is never our intention to cause a customer a hardship As part of being an accountholder and using your Good Sam | Camping World Visa®, you have the ability to make a cash advance The Bank does charge a cash advance fee of 5% As such, when your transactions for a cash advance of $and $1,were processed on December 14, 2016, and made in separate transactions, each cash advance was assessed a 5% fee; $and $respectively In the interest of customer service, please be assured that I have issued credits to your account totaling $to remove the fees I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, [redacted] Compliance Dept– Consumer Responses

Dear [redacted] Comenity Capital Bank (Bank) has received your correspondence regarding the abovereferencedaccountComenity Capital Bank issues the Zales credit cardWe are here to answeryour questions and assist with your concerns.Your correspondence indicates your concern about the finance charges that were assessed toyour account in connection to the purchase you made on a deferred-interest promotional plan.We have reviewed the concerns noted in your correspondence and we would like to provide youwith the following information.The February 17, 2016, purchase for $1,was placed on a month deferred interest, 1%payment required plan with an expiration date of February 17, Under the terms of thispromotional plan, interest on the purchase is deferred until the plan expiresThis means thatinterest on this purchase was accruing monthly from the original purchase date but was not beingapplied to your accountIn order to keep the accrued finance charges from being applied to youraccount, the entire promotional purchase amount needed to be paid in full by the promotionalplan’s expiration dateThis promotional purchase was not paid in full by the expiration datementioned above; therefore, the accrued interest was applied to your accountThe details of yourpromotional plan as well as the expiration date were present on each billing statement.While we understand your concern, after our review of your account, we have determined thebalance is accurate and no adjustments are neededIf you have any questions or concerns,please feel free to contact me at ###-###-####.Sincerely,Rosa M [redacted]

Dear [redacted] I have read your defense for your Bank’s egregious behavior on accessing late fees after the account is paid in full and closed Apparently this is the only vehicle your company has to profit in your business Be that as it may I find this reasoning unacceptable and refuse, further, to pay these fees I paid my account in full and closed it albeit a day late and there should be no more communication between us Your insistence on charging me $smacks of desperation on your part If a client of mine paid me in full a day late I would pat him on his back and send him on his way with a smile in hopes for return business Apparently this pretty standard business courtesy is unknown within the Banking industry You will not be receiving any of this enormous sum of money from me Sincerely, [redacted]

Dear Ms [redacted] We received your complaint, addressed to the Revdex.com, regarding your Petland credit card account Comenity Capital Bank issues Petland credit card accounts, and we respond to all account-related questions Your complaint was forwarded to my attention, and I appreciate the opportunity to assist youWe understand your concerns regarding the interest that was applied to your Petland account, and apologize for the lack of information that you were provided by the Petland retail sales associates regarding your promotional plansFurthermore, you state that you did not receive any reminders from the Bank in regard to the finance charges that would be added to your account You are requesting to have the amount of $be credited, as the minimum due was misleadingPlease understand that Comenity Capital Bank and Petland are two separate entities The Bank is responsible for addressing questions related to the credit card account, while David’s Bridal is responsible for handling matters related to sales, merchandise processing, returns and shippingAfter a thorough review of the account, Bank records indicate that a purchase of $1,was charged to the account on April 18, The purchase was placed on a 12-month promotional plan with deferred interest, 1% payment required plan, scheduled to end on April 18, As agreed at the time of purchase, no interest would be assessed to the account should the balance be paid in full by the promotional plan end date On April 18, 2016, the above-referenced promotional plan was not paid in full; therefore, on May 12, 2016, the accrued finance charge of $was applied to the accountPer your Credit Card Agreement, repayment is to be no less than $per month With the promotion plan, your minimum monthly payment was set at the lowest available Please find enclosed a copy of the CCA for you reviewInformation about promotional plans is provided to our accountholders on their monthly billing statements in the “details of your plans” section Specifically, accountholders are instructed that should a balance not be paid in full, accrued finance charges dating back to the original date of purchase will be assessed to the account Enclosed, please find a copy of the monthly billing statements for your Petland credit card account for your reviewWe apologize if you felt mislead or taken advantage of in any way Comenity Capital Bank is committed to providing the best customer service and is disappointed when a customer feels that this standard was not metWe hope you find this information to be helpful Should you have any further questions, please contact me directly at ###-###-#### (TDD/TTY ###-###-####) I will be happy to assist youSincerely, Diamond L***

We received your complaint, addressed to the Revdex.com, regarding the accountsreferenced aboveComenity Capital Bank issues your Blair and Haband credit card accounts,and we are here to assist you with all account-related questions or concernsI appreciate theopportunity ta respond to your concerns.You state in your complaint that you previously asked to change your due date to later in themonth, but we could not honor your requestYou are also concerned about the late fees thatare being assessed to the balanceYou would like all of the late fees removed and your duedate to be changed to the 15th.Please keep in mind when payments are not received, are received after the due date, or aremade for less than the minimum required, the account will be assessed a late fee and financecharge, as explained in the Credit Card Agreement, (CCA)As such, we are unwilling toremove any late fees from the accounts.Please note, the Blair@ credit card account has a balance of $456.54, with a minimum paymentof $64.00, due by October 3, The account is two billing cycles past due.The Haband credit card account has a balance of $281.39, with a minimum payment of $71.00,due by October 2, The account is five billing cycles past due.Should the accounts exceed six consecutive billing cycles past due, the accounts will bepermanently closed, written-off, and reported to the national credit-reporting agencies as unpaiddebtsThis information could remain on your credit report for up to seven years.Due to the accounts being past due, we are unable to change the due datesOnce theaccounts are current, please contact me at the telephone number below to discuss your duedate.The Bank understands that customers may experience difficulty making their payments due toeconomic factorsYou may be eligible for enrollment in our Customer Hardship ProgramThisprogram provides customers with six to twelve months of special terms in order to bring andkeep the accounts currentIf you are interested in obtaining information on whether you qualifyfor this program, please call our Payment Solutions team at ###-###-####.Also, customers who are experiencing financial difficulties are urged to contact a non-profitConsumer Credit Counseling Service (CCCS), organization for assistanceTheir programs canprovide options such as reducing the interest rate and the minimum payment requirement, andcould include all of your creditorsCornenity Capital Bank supports and participates in theprograms provided by CCCS agenciesShould you wish to obtain information regarding theirprograms and for a member agency located near you, please contact the National Foundationfor Credit Counseling at ###-###-####.We hope you found this information helpfulIf you have any further questions, please contactme at ###-###-####ext [redacted] (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,Amanda R**Consumer Relations Specialist

it offers no resolution to the fact that their associate used incomplete data to falsely inform me that someone from one of my phones has called and activated an account The response back simply states steps and activities from their Customer Relationship Management system and doesn't actually apply any thinking against the claim I need to understand what criteria is being used to determine that I opened the account

Dear [redacted] Comenity Capital Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Capital Bank issues LinenSource credit cardsWe are here to answer your questions and assist with your concerns We understand from your complaint that you are writing in regard to a letter you received dated January 27, You state that you never applied for a LinenSource credit cardYou state you spoke with LinenSource and explained that you did not have a charge account, and you also advised that you did not receive the goods you were charged for; therefore, the debt was forgivenYou also advised the associate that you did not have a card, but to cancel the one that you were told you signed up for; however, you received a new credit cardYou are requesting proof that you applied for this cardWe apologize for the inconvenience this matter may have caused you Bank records indicate that the LinenSource account was opened via a Web Prescreen on February 15, 2016, in the name of Judith ShroadsOn February 18, 2016, a purchase for $was applied to the LinenSource accountOn February 20, 2016, another purchase of $was applied to your accountYour account billed on March 2, 2016, with a balance of $and a minimum payment of $due by March 28, We have enclosed copies of the billing statements for your records On March 14, 2016, a payment of $was received leaving a remaining balance of $0.04, which was credited as a small balance adjustment on April 2, 2016, leaving a zero balanceWe have enclosed a copy of the check for your records On November 19, 2016, a purchase of $was applied to the LinenSource accountOn January 11, 2017, the purchase was credited, as you advised that you did not make the purchaseYour account was also credited for the previously assessed late fee and finance charges Please be advised, that when an account is noted that a fraudulent purchase has been made, a new account will be established; therefore, a new credit card will be sentPlease be assured, that your LinenSource account was closed per your request on January 9, In regard to the letter dated January 27, 2017, we have determined that the incorrect letter was sent to youPlease disregard the letter, as you were supposed to receive a letter indicating that the balance on your account was zero I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, Ashley H***

Dear Ms [redacted] We received a complaint from you, addressed to the Revdex.com, regarding the above-mentioned account Comenity Capital Bank issues ZALES outlet® THE DIAMOND STORE credit cards, and we are here to help with all account-related questions Your correspondence was forwarded to my attention, and I appreciate the opportunity to respond to your concernsWe understand your concerns regarding having trouble accessing your account on our online Account Center You state you were originally able to view all account activity on Account Center; however, you later attempted to access the site but were unable You contacted the Bank regarding this matter and your registration information was deleted so you could re-register your account After you re-registered the account, you were no longer able to view all account activity You again contacted the Bank for assistance and are dis-satisfied with the service you received You are requesting compensation for the time spent in attempting to rectify the situation and to have a written complaint placed in each associate’s file who was unable to assist and resolve this situation properly We would like to apologize for any inconvenience this matter may have caused youWe have reviewed your account and the conversations that took place on your account Please be assured that Comenity Capital Bank strives to provide excellent customer service and is disappointed when this expectation is not met Telephone calls of this nature are reviewed by our management team, and their recommendations regarding an appropriate resolution are followed Your opinion of our service is important to us, and we appreciate the time you spent in notifying us of your concernsWe understand that you originally had problems accessing your account and attempting to reset your password/username on Account Center To assist you with your account, your online registration was deleted and required to you log on and enter a new user name in order to regain access to your account on Account Center We also understand that you are unhappy that you were unable to review your transactions that took place after February 19, Please understand that at that time you contacted the Bank, the transactions that you were inquiring about had not posted to your account; therefore, you or our associates, were unable to view the transactions Please be aware that transactions processed by ZALES outlet may take to hours to appear on your account Our records indicate that as of March and March 10, 2016, the transactions have posted to your account and that you last accessed Account Center on March 16, Comenity Capital Bank respectfully declines your request for compensationWe hope that you find this information helpful Should you have any other questions or concerns regarding this account, please feel free to contact me at ###-###-####, ext [redacted] (TDD/TTY ###-###-####) I will be happy to assist youSincerely, Ashley H***

I think I have collected all the information you asked forIwas advised to use [redacted] for my dental workI madethe appointment and had my assessmentI was supposed to get thepayment plan for months no interestBeing as an unapprovedperson (Doctor ***) wrote up my contract, somehow it waschangedI made many visits to the firm, for adjustmentsI calledthe Corporate office and was told to make an appointmentI madethe appointment plenty earlyI was called to the office, and wastold the Doctor refused to work on my denturesI left the office .very sad, they kept my teethThey returned a check to either [redacted] or COMENITY BANK, I do not know which.The check for $That [redacted] Returned was for a procedurethey did not performThat should have lowered my loan, they usedthat money as paymentI paid $out of my pocket, andthey used the $as paymentThat means I paid $ona $loanI think somebody owes me some moneyTheyshould also pay me interest for my money, that they illegally kept.Between the three companies ( [redacted] , DENTALFIRST, and COMENITY BANK) they have extra moneyI calledDental First three times for a dispute, but it never happened

Dear Ms***: We received your complaint, addressed to the Revdex.com (Revdex.com), regarding the account referenced aboveAs the bank that issues Petland credit card accounts, Comenity Capital Bank is here to help with your account-related concernsI appreciate the opportunity to assist youWe understand from your compliant that you did not receive you September billing statement, and when you did receive a statement there was a late feeYou would like for the late fee to be credited to your accountWe apologize for the frustration you may have experienced as a result of this situationAfter a review of your account the late fee in the amount of $was credited on October 21, As we understand that you did not receive your September billing statement, please be advised that the address you provided to the Revdex.com is different than that on the accountPlease contact the Customer Care Department at ###-###-#### to make any needed updatesWe value you as a customer, and hope you find this information to be helpfulIf you have any further questions, please contact me directly at ###-###-####, ext [redacted] (TDD/TTY [redacted] )I will be happy to assist youSincerely, Diamond L*** Diamond L*** Consumer Relations Specialist

Dear [redacted] Comenity Capital Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Capital Bank issues the Overstock Store credit card accountWe are here to answer your questions and assist with your concerns We understand from your complaint that you purchased a complete shower enclosure from Overstock.comYou state the specifications did not show the width of the entry door, which caused an issue as you were unable to get through the doorYou state after further communication with Overstock.com, the supplier sent you the parts to rectify the matterAfter the second instillation, you were further dissatisfied and requested Overstock.com to remove the shower enclosure and refund your moneyThey refused to take it backYou state after receiving collection calls for six months, you requested to pay $to settle the debt; however, this was rejectedYou further state that the balance is at $1,636.00, including interest and late fees, and has ruined your creditYou suggest that Overstock.com write off this product failure and settle for a modest feeI am happy to share my findings Please note that Overstock.com and Comenity Capital Bank are two separate entitiesThe Bank issues and is responsible for addressing questions related to your credit card accountOverstock.com is responsible for handling matters related to sales, merchandise processing, returns and shipping Bank records indicate the account was opened March 21, Use of the account, or failure to close the account within days of receiving the Credit Card Agreement, indicates acceptance of the terms of the agreement, including the assessment of any finance charges and fees The last purchase posted to the account in the amount of $on November 9, The last payment posted to the account in the amount of $on May 16, When you attempted to settle the balance on August 7, 2016, the settlement offer was $1,109.00; you declined this offerDue to no payments made for six consecutive months, the account wrote off on January 9, 2017, with a balance of $1,The account was then sold on January 23, 2017, to [redacted] To set up suitable payment arrangements, please contact them directly at ###-###-#### We contacted Overstock.com, on your behalf, regarding this matterThey advised that they received notification from you in May 2016, indicating that the item was different than what was onlineThey confirmed they attempted to reach out, however; they were unable to reach you via phone or emailWe suggest contacting Overstock.com directly regarding this matter at ###-###-#### We understand your concern regarding your credit reportWe have verified we are reporting the account correctly to the credit reporting agencies as we are required by law I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, KaiM [redacted]

We received your complaint, addressed to the Revdex.com, regarding the above-referenced account Comenity Capital Bank issues Overstock credit card accounts, and we are here to answer all of your account-related questions Your complaint was forwarded to my attention for review, and I appreciate this opportunity to assist you I understand your concerns regarding the billing statements you have received for the Overstock credit card You state that you recall visiting Overstock.com, but you neither ordered anything nor opened a credit cardYou have requested the Bank stop sending you billing statements We apologize for any frustration or inconvenience this may have caused you I want to thank you for taking the time to speak with me on November 23, Per our conversation, in an effort to investigate the charge of $that occurred on August 1, 2016, and the application for the credit card, I reached out to Overstock.com and reviewed our records I shared with you that the Overstock credit card account was opened on July 30, The application was a prescreen acceptance and was completed online I also shared with you the details of the transaction, as provided to me by Overstock.com Overstock’s records indicate that the purchase of $40.48, order number***-***- [redacted] was placed online on July 30, 2016, at 11:AM An email confirming the order was sent to your email address The transaction was for two HomeMedic memory foam pillows These were shipped to you at [redacted] Lexington, KY 40504-via Federal Express The Federal Express tracking number for the shipment is [redacted] , and it was delivered on August 04, 2016, at 12:PM The payment method for the purchase was the Overstock credit card which had just been established Through the course of our conversation I was able to clarify for you that the bills were for an overstock.com credit card You assured me that you had neither ordered the pillows, nor opened the account I also advised you that your wife had called and spoken to our Account Protection team on October 24, The Account Protection team was unable to proceed with an investigation for your wife due to the account being in your name, and not hers I advised you that our Account Protection team was waiting to hear from you on the matter, and I provided you with their contact phone number so that an investigation into your fraud claim could begin Following our conversation, you and your wife reached out to our Account Protection team on November 23, During that conversation you and your wife shared that you had indeed ordered the merchandise in question, and had received the merchandise You stated that this was a result of confusion, and you were not aware that you had actually opened a credit card account with Overstock.com You worked with both our Account Protection team and our Payment Solutions team to pay off the balance, and close the account Please be advised that late fees totaling $have been credited to your account As of the date of this letter, your account balance is zero, and your account is closed I hope the information I provided is helpful Should you have any further questions or concerns about the account, please contact me at ###-###-####, ext [redacted] (TDD/TTY ###-###-####) I would be happy to assist you Sincerely, Bryan H [redacted] Consumer Relations Specialist

Dear Ms [redacted] We received your complaint, addressed to the Revdex.com, regarding the account reference aboveComenity Capital Bank issues ZALES THE DIAMOND STORE accounts, and we are here to assist you with all account-related questionsI appreciate the opportunity to respond to your concernsWe understand that you recently filed a Revdex.com (Revdex.com), complaint regarding the expiration of your most recent promotional planWe would like to apologize for any inconvenience this mailer may have caused youOur records indicate that a purchase of $2,was charged to the account on February 7, The purchase was placed on a no interest for months, payment required plan that expires on March 5, As agreed at the time of purchase, no interest would be assessed to the account should the balance be paid in full as of the scheduled ending dateThe information was provided on all billing statements provided to you by Citibank and Comenity Capital BankEnclosed are copies of the previous statementsEach billing statement advised that should the balance not be paid in full, accrued finance charges dating back to the original date of purchase would be assessed to the accountOn March 20, 2016, as the promotional balance was not paid in full, finance charges totaling $were assessed to the accountThe fees are valid, and we are unwilling to issue credit for the finance charges that have been assessedWe have also been advised that your Revdex.com complaint has been closedShould you have any other questions or concerns regarding this account, please feel free to contact me at ###-###-####, ext [redacted] (TDD/TTY 1-888—819-1918)I will be happy to assist youSincerely, Kassy M [redacted]

We received your complaint, addressed to the Revdex.com, regarding your HSN creditcard accountComenity Capital Bank issues HSN credit card accounts, and we respond to allaccount-related questionsYour complaint was forwarded to my attention, and I appreciate theopportunity to assist you.We understand from the complaint that you made a payment for $on March 23, 2016, and$on April 1, 2016, totaling $in payments, per the settlement amount agreed uponon March 23, You state that you are continuing to receive billing statements with a balancedue after completing your settlement paymentsYou would like your account to be closed and toreflect that the account has been paid in full.We understand your concerns, and sincerely apologize for any inconvenience this matter mayhave caused you.Bank records indicate that you made a payment for $on March 23, 2016; additionally, apayment of $was scheduled on April 1, 2016, with a Bank representative, to settle theaccount balance in fullPlease be assured that these payments have satisfied the settlementagreement, and notification was sent to the national credit-reporting agencies to indicate that theaccount was paid in full for less than the full balancePlease be advised that the account wasclosed on April 1, 2016.We value you as a customer, and hope you find this information to be helpfulIf you have anyfurther questions, please contact me directly at 1-800-675-5685, ext [redacted] (TDD/TTY 1-888-819-1918)I will be happy to assist you.Sincerely,Ashley R***Consumer Relations SpecialistCC: Revdex.com

I have spoken to several representatives at this company by phoneNO ONE seems to know how they came up with balance that they say I oweMy contract was for complete servicesThis type of service requires all treatments for resultsAmerican Laser filed bankruptcyThe full amount should have been written offNo one has disclosed the details of the bankruptcyAs a consumer, you are asking me to pay for services that were incomplete and useless (A waste of my time and money)Again, I am disputing the balance you continue to harass me for (via phone, email and mail)I read your letterI understand your letterHowever, I do not agree with the content of your letterResending the same letter does not address the dispute that I have not received the services that you are billing me for.Sincerely, [redacted]

Thank you for your letter of April 15,with regard to the abovementioned matterPlease be advised that Comenity Capital Bank hasforwarded to me a refund check in the amount of $30.93.I want to take this opportunity to thank you for investigating this matter andresolving this complaint with a positive result.Very truly yours, [redacted]

Check fields!

Write a review of Comenity Capital Bank

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Comenity Capital Bank Rating

Overall satisfaction rating

Address: 3100 Easton Square Place, Columbus, Ohio, United States, 43219

Phone:

Show more...

Web:

This website was reported to be associated with Comenity Capital Bank.



Add contact information for Comenity Capital Bank

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated