Comet Cleaners

I don't think [redacted] is fully understanding that there is a difference between dry clean and laundryOur signs state dry clean is 30% off on Tuesdays and Thursdays *some restrictions applyShe did not want the blouses dry cleaned she wanted them laundered according to her price list she left in bagDry clean blouses are 3.97! Our signs state laundered shirts WITH dry cleaning are 1.47.., she did not have shirts she had blouses- the reason for the difference in price for laundry blouses is because they are hand pressed instead of being done by a machine because they won't fitI tried to go over all of this with her and she would have none of it-the times calling back is NO over exaggeration I walked out to her when she was trying to drop in overnight slot and she asked no questions when I told her I could help- just said her name was in bag and drove offOur signs are all correctyou do get 30% off DRY CLEAN like signs states but not LAUNDRY piecesOur laundered shirts are with no extra add one like crease sleeves but no where does it state that laundered blouses are 1.47.thank you

[redacted] came in my store at around 7:on Tuesday morning 2/21/we open at 7:00am and for some reason she came only 1/way into the drive thru lane and got out of her carShe started going towards the overnight drop slot and I went outside to get the clothes from herShe handed me the bag and said her name was in it- she asked no questions and drove offWhen I dumped her bag I found the following price list written by her inside with her clothesNone of the pricing was correct so I immediately called herI explained to her what the pricing was and she immediately began to get hostile and raise her voice telling me that she had paid this the last time she visitedI already had the info pulled up and explained to her no- She had paid the pricing I was explaining and she yelled to just do it and she would never be backShe has been in twice in the last months counting this time and the last that she paid exactly what I was explainingI didn't feel comfortable with her behavior so I told her that it was best for her to just come back and pick the clothes upShe became very upset and yelling to the point where I quit picking up the phoneIn minutes time she called back approximately times until I told her I would be calling the police if she did not stopOur signs say 30% off Tuesday & Thursday *some restrictions applyWe do not discount on top of discount which is why it saids some restrictions applyA customer can't get 30% off a pant special so they get the discount that saves them the most moneyThe other sign saids LAUNDERED SHIRTS With drycleaningNot dry clean shirts [redacted] brought in laundered blouses not shirts- blouses are She wanted crease sleeves which is more per blouse- putting total cost @ per blouseI'm not even sure where she got a base price of thereI tried to explain all of this to her and she immediately was hostile and rudeyou can also see she wrote medium starch under her dry clean instructions for pants which is a laundry process not dry cleanShe did not want to hear anything I was trying to explain so I just gave up tryingOur signs are stating the right pricesThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This spring, I submitted a complaint regarding an item damaged by Comet Cleaners The Revdex.com attempted to contact the company on my behalf and did not receive a response However, I want to let you know that the company later reached out to me directly and compensated me for the damaged item Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] is not taking responsibility for the damage to my clothesIt is not relevent whether it was caused by the dry cleaning process or notNeither is the number of years in business or number of shirts per weekThe damage to the shirt and pants happened while the clothes were in the care of [redacted] 's business [redacted] 's response thus far has been deplorableHe was aggressively dismissive and he has tried every attempt to deflect responsibility as subject of his response here [redacted] is extremely unprofessional and his customer service is horribleAsking me to spend more money to get him to take responsibility for the damage his business caused is unacceptableIf I hand a bank teller an envelope with $cash in it to deposit into my savings account and the teller shreds the envelope with the money in it the bank does not say they aren't responsible because it did not happen during the deposit processNor does the bank say that I have to go spend more money to prove they are liable for the loss [redacted] is a disgrace to the business worldHis actions and lack of taking responsibility is nothing short of disgustingThere are many complaints similar to mine on web sites like YelpHe has done this time and time againHis business damages clothes and he absolutely does not take responsibilityHe should not be in business, I will never recommend this business to anyone and will make it a point to steer anyone and everyone I can away from this businessI am in no way unreasonableI am willing to work something out but [redacted] must take responsibility [redacted] is very shady and will not be upfront because he knows he is wrongAll of this is a true mark of his appalling pathetic characterI absolutely reject his response [redacted] has my contact information and he should take responsibility, reach out to me and attempt to resolve the damage his business caused [redacted] has every opportunity to correct this and to improve my experience, it is up to him to take responsibilityRegards, [redacted]

We began working with ABC in the May, timeframe with the intention to purchase an RV productThe model was decided on and a check was provided to hold the product when it arrived in AnchorageArrival was estimated to be beginning of August
As of 9/5, the product has not been shipped to Alaska and has been in Tacoma, WA waiting for transport for several weeksWe have been told the dealer has no control over the transport or getting product to AnchorageDealer staff added that 25% of new orders have been cancelled because of inability to get product delivered
If we had known ABC was not able to get product shipped, we would have made other choicesAlthough ABC has agreed to return our deposit, this does not fix the cancellations and changes we have made in scheduling for the last several weeksIt also does not fix the time we wasted over June, July and August working with ABC Sales
Even more disappointing is how we have been treated by ABC since the middle of August w

I don't think *** *** is fully understanding that there is a difference between dry clean and laundryOur signs state dry clean is 30% off on Tuesdays and Thursdays *some restrictions applyShe did not want the blouses dry cleaned she wanted them laundered according to her price list she left in bagDry clean blouses are 3.97! Our signs state laundered shirts WITH dry cleaning are 1.47.., she did not have shirts she had blouses- the reason for the difference in price for laundry blouses is because they are hand pressed instead of being done by a machine because they won't fitI tried to go over all of this with her and she would have none of it-the times calling back is NO over exaggeration I walked out to her when she was trying to drop in overnight slot and she asked no questions when I told her I could help- just said her name was in bag and drove offOur signs are all correctyou do get 30% off DRY CLEAN like signs states but not LAUNDRY piecesOur laundered shirts are with no extra add one like crease sleeves but no where does it state that laundered blouses are 1.47.thank you

Complaint: ***
I am rejecting this response because:Prior
to this occasion, you are correct, I did pay $but I normally just come in,
pay and leaveOnce I got home I added up my total and called one of your staff
members and they said they would credit me back the amount of $2.00-$dollars
I said it was okay thinking that this wouldn’t happen againMy shirts are not
blouses they are dress shirts and your sign clearly states shirt are $
whether you like it or notAs a manager I would assume you would honor your
pricesYou can continue to call them whatever you would like because the fact remains
that I will never come back to your store or a Comet Cleaners in generalYou
stated I could only get percent off my pants and neglected the fact that I
had shirt to add to my totalI understand that I can’t get pants special
with the percent however you stated the percent off were for the pants
only not shirts and pants and again that not what your sign saysIf there were
some restrictions, then the signage should state “PANTS ONLY”Other signs are
clearly markedI would also like to see where that is in the company’s policy
and if it is in fact true it should be stated or placed where people can see it
stating “percent off PANTS ONLY”Your staff told me to come back on Tuesday
for percent off but they didn’t say off what? That is the companies issue
not mineMy shirts are mix of men’s and women’s shirts so I assume my men’s
shirts were blouses as well or did you assume that the shirts were all women’s
dress shirts or in your case “blouses”I stated on numerous occasions that I
would pay the price however when stated that I would never come back and that’s
when you became hostile and refused my clothes and hung up in my faceI tried
to call back and explain that I didn’t mind paying the price however your
untamed attitude and neglect to actually be attentive to a customer was more
rampantDid I call? Yes, but times is overly exaggeratedIf you guys would
actually answer the phone you probably wouldn’t have that problem and you call
yourself the managerPlease! You refused my clothes because I didn’t agree
with the price and when I brought your advertise prices to your attention you
became assertiveThis could’ve been handle more positively and respectfully however
when I said I will never come back you became hostile and the fact that you
still remains that you still don’t honor your pricesYou were going to
overcharge me if I let you and then put cents additionally on each of my
medium starch pant and shirts on top of the ridiculous price you already said
Regardless of who’s wrong or right, I just want future customers to have your
advertise prices honoredThis could’ve easily been avoided if everyone acted
like adultsNo matter what, your sign says CUSTOMER SATISFACTION GUARANTEE and
I surely wasn’t satisfied with that business at allHONOR YOUR PRICES OR TAKE
THEM DOWN! Simply as that! Customer service guaranteed right? Please, until
someone tells you that you have advertisement or that they will no longer
be a valued customerFuture customer please be aware of this store and it’s fraudulent
claims and/or accusations
Signed,
A very dissatisfied customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This spring, I submitted a complaint regarding an item damaged by Comet Cleaners.  The Revdex.com attempted to contact the...

company on my behalf and did not receive a response.  However, I want to let you know that the company later reached out to me directly and compensated me for the damaged item. 
Regards,
[redacted]

[redacted] came in my store at around 7:30 on Tuesday morning 2/21/2017... we open at 7:00am and for some reason she came only 1/2 way into the drive thru lane and got out of her car. She started going towards the overnight drop slot and I went outside to get the clothes from her. She handed me...

the bag and said her name was in it- she asked no questions and drove off. When I dumped her bag I found the following price list written by her inside with her clothes. None of the pricing was correct so I immediately called her. I explained to her what the pricing was and she immediately began to get hostile and raise her voice telling me that she had paid this the last time she visited. I already had the info pulled up and explained to her no- She had paid the pricing I was explaining and she yelled to just do it and she would never be back. She has been in twice in the last 6 months counting this time and the last that she paid exactly what I was explaining. I didn't feel comfortable with her behavior so I told her that it was best for her to just come back and pick the clothes up. She became very upset and yelling to the point where I quit picking up the phone. In 15 minutes time she called back approximately 30 times until I told her I would be calling the police if she did not stop. Our signs say 30% off Tuesday & Thursday *some restrictions apply. We do not discount on top of discount which is why it saids some restrictions apply. A customer can't get 30% off a 3 pant special so they get the discount that saves them the most money. The other sign saids 1.47 LAUNDERED SHIRTS With drycleaning. Not 1.47 dry clean shirts. [redacted] brought in laundered blouses not shirts- blouses are 1.97. She wanted crease sleeves which is .20 more per blouse- putting total cost @ 2.17 per blouse. I'm not even sure where she got a base price of 1.67 there... I tried to explain all of this to her and she immediately was hostile and rude.. you can also see she wrote medium starch under her dry clean instructions for pants which is a laundry process not dry clean. She did not want to hear anything I was trying to explain so I just gave up trying. Our signs are stating the right prices. Thank you.

Complaint: [redacted]
This is what I truly had to deal with, i.e. the back and
forth confrontation. I don’t think you fully understand that I didn’t care
about what you were going to charge me; I continuously said I would pay it.  I DID NOT CARE however I stated that I would
never come to your store again due to your RIDICULOUS PRICES and NASTY ATTITUDE
and that is when you got mad. I wanted my clothes dry cleaned that day, 30
percent off or not, 3 pants special or not, and $1.47 or not. Your attitude
cost a customer.  I was going to pay
whatever you charged me that day however I thought that I could have an adult conversation
with you on why I was going to be charged a blouse price for dress shirts or
why I couldn’t get 30 percent off but only on pants or why I couldn’t get 3
pants special and I even asked you make a suggestion on what would best.  A person has the right to question why? Regardless
of what you were going to charge me I was going to pay for it but afterwards I
wanted to know why I was getting charged for that price.  Attached is the difference between a dress
shirt and blouse! Your signage stated shirts are $1.47. As said before, state
in policy where it states 30 percent off but only on pants or state what the
actual restrictions are. My shirts would have qualified due to your sign. Also
I understood that were going to an additional price for the crease. Now I see
where I got the $1.67 starting price. Once before you guys charged me $1.47 per
shirt and 20 cents for the crease which would have made it $1.67. My mistake!  As far as laundered and/or dry cleaned, I
wanted what your sign stated, $1.47 for shirts and ironically your sign states
laundered and dry cleaned (Both) per you sign, “BEAUTIFULLY LAUNDERED WITH DRY
CLEANING”.  I understood there would be
surcharge for the creases on the shirts but not on the blouse price, that’s
crazy. You wanted me to pay $2.17 plus the additional creased price of 20. cents,
which you are now stating is $3.97, another price within your lies. I said I
would pay but again that’s not what your signage advertised. Your signage also
stated a 3 pants special which I got all the time and that was $8.97 dry
cleaned and pressed, per you sign, “DRY CLEANED AND PRESSED” and I didn’t mind
paying. Whether I could you use both of your advertise prices plus the 30
percent off, per your sign, “DRY CLEANING” or not was up to your discretion however
if you said no, I had the right to ask why? Now if I could understand using
both may have been part of those restrictions but 30 percent off pants only isn’t.
Sorry. You can’t make me believe that.  You also can’t make me believe that my shirts
are blouses. That’s a ripoff. My clothes fell within those DRY CLEANING guidelines
whether you believe it or not. We can agree to disagree and that why no longer
a customer at your establishment. My shirts are like my dress shirts that are
more like oxfords and blouses are more delicate, fragile and frilly. I had shirts.
 We can go back and forth on what I asked
for be the fact still remains that your store is ripoff, you are a liar and
rude and your store isn’t customer service friendly. That is the point! Honor
your signs and become more customer service oriented and you probably won’t
have this problem in the future.

Complaint: [redacted]
I am rejecting this response because: Please see attached document.
Regards,
[redacted]

Mr. [redacted] dropped off four items of drycleaning and two items to be laundered on November 22nd 2016. The orders were due for pick up on the 23rd. He came to pick them up on the 25th. At that time he complained about the starch on the shirts and that he was unhappy with the cleaning. All six items...

were sent back to our plant to be redone. I looked all of these items over, the only thing I could find was a stain on one pair of pants. We went ahead and re cleaned all his items and restarched his shirts. He picked all the items up on the 28th. I checked these clothes before they were sent back for pick up. There was nothing wrong with any of these items. This first time customer has called to complain and demanding his money back many times and we have always offered him store credit which he refuses. I feel like we have tried to make this customer happy. We  have recleaned his clothes when we didn't find anything wrong with them and offered his store credit for his inconvenience. Mr. [redacted] makes statements that we are hoping that he will just go away. That is not true. We are a small business that can't afford to lose customers but we also can't afford to do his cleaning for free.

Complaint: [redacted]
I am rejecting this response because:[redacted] is not taking responsibility for the damage to my clothes. It is not relevent whether it was caused by the dry cleaning process or not. Neither is the number of years in business or number of shirts per week. The damage to the shirt and pants happened while the clothes were in the care of [redacted]'s business. [redacted]'s response thus far has been deplorable. He was aggressively dismissive and he has tried every attempt to deflect responsibility as subject of his response here. [redacted] is extremely unprofessional and his customer service is horrible. Asking me to spend more money to get him to take responsibility for the damage his business caused is unacceptable. If I hand a bank teller an envelope with $100 cash in it to deposit into my savings account and the teller shreds the envelope with the money in it the bank does not say they aren't responsible because it did not happen during the normal deposit process. Nor does the bank say that I have to go spend more money to prove they are liable for the loss. [redacted] is a disgrace to the business world. His actions and lack of taking responsibility is nothing short of disgusting. There are many complaints similar to mine on web sites like Yelp. He has done this time and time again. His business damages clothes and he absolutely does not take responsibility. He should not be in business, I will never recommend this business to anyone and will make it a point to steer anyone and everyone I can away from this business. I am in no way unreasonable. I am willing to work something out but [redacted] must take responsibility. [redacted] is very shady and will not be upfront because he knows he is wrong. All of this is a true mark of his appalling pathetic character. I absolutely reject his response. [redacted] has my contact information and he should take responsibility, reach out to me and attempt to resolve the damage his business caused. [redacted] has every opportunity to correct this and to improve my experience, it is up to him to take responsibility. Regards,
[redacted]

[redacted],On January 27, 2015 I sent a certified letter to [redacted] recommending that he have the shirt tested by an accredited lab.  I have been in this business for 25 years and process over 3,000 shirts per week.  I know what can and can't happen as a result of the cleaning process....

 The problem with his shirt is not the result of  the cleaning process.I stated to [redacted] that should the testing results show me to be at fault, I will pay for the shipping, testing cost and replace the shirt.I do not know what he has done to date.[redacted]Comet Cleaners