We are sorry to hear that you are anything other than happy.No accounts were settled because you did not make consistent monthly payments and skipped and reduced payments, then cancelled earlyTherefore, we did not charge you any fees.The fees you are referencing were paid to other companies for services renderedIt’s not standard practice for any business to refund fees which were earned, even if you cancelIn an effort to resolve the issue, we reached out to these other companies on your behalf and requested a courtesy refundAlthough fees were rightfully earned for their services, they agreed to refund some of the fees as a gesture of goodwillThank you for the opportunity to resolve issuesIf you ever have any questions or need tips, please feel free to each out to our office even if you are not in one of our programs An agent from our company spoke with [redacted] August 16, about said refund and she appeared grateful To help prevent this type of complaint we explain all program details prior to enrollment; all calls are recorded; agents read from scripts so that each caller is given the same information; if a consumer chooses to enroll we send them forms to sign which detail fees and refund policies; we check the consumers affordability; customers get monthly statements; then a few weeks after enrolling, our Customer Service calls and reviews details againIf there is more you feel we can do, we welcome your input
We are sorry to hear that you are anything other than happy.No accounts were settled because you did not make consistent monthly payments and skipped and reduced payments, then cancelled early. Therefore, we did not charge you any fees.The fees you are referencing were paid to other companies for...
services rendered. It’s not standard practice for any business to refund fees which were earned, even if you cancel. In an effort to resolve the issue, we reached out to these other companies on your behalf and requested a courtesy refund. Although fees were rightfully earned for their services, they agreed to refund some of the fees as a gesture of goodwill. Thank you for the opportunity to resolve issues. If you ever have any questions or need tips, please feel free to each out to our office even if you are not in one of our programs. An agent from our company spoke with [redacted] August 16, 2017 about said refund and she appeared grateful. To help prevent this type of complaint we explain all program details prior to enrollment; all calls are recorded; agents read from scripts so that each caller is given the same information; if a consumer chooses to enroll we send them forms to sign which detail fees and refund policies; we check the consumers affordability; customers get monthly statements; then a few weeks after enrolling, our Customer Service calls and reviews details again. If there is more you feel we can do, we welcome your input.
We are sorry to hear that you are anything other than happy.No accounts were settled because you did not make consistent monthly payments and skipped and reduced payments, then cancelled earlyTherefore, we did not charge you any fees.The fees you are referencing were paid to other companies for services renderedIt’s not standard practice for any business to refund fees which were earned, even if you cancelIn an effort to resolve the issue, we reached out to these other companies on your behalf and requested a courtesy refundAlthough fees were rightfully earned for their services, they agreed to refund some of the fees as a gesture of goodwillThank you for the opportunity to resolve issuesIf you ever have any questions or need tips, please feel free to each out to our office even if you are not in one of our programs An agent from our company spoke with [redacted] August 16, about said refund and she appeared grateful To help prevent this type of complaint we explain all program details prior to enrollment; all calls are recorded; agents read from scripts so that each caller is given the same information; if a consumer chooses to enroll we send them forms to sign which detail fees and refund policies; we check the consumers affordability; customers get monthly statements; then a few weeks after enrolling, our Customer Service calls and reviews details againIf there is more you feel we can do, we welcome your input
We are sorry to hear that you are anything other than happy.No accounts were settled because you did not make consistent monthly payments and skipped and reduced payments, then cancelled early. Therefore, we did not charge you any fees.The fees you are referencing were paid to other companies for...
services rendered. It’s not standard practice for any business to refund fees which were earned, even if you cancel. In an effort to resolve the issue, we reached out to these other companies on your behalf and requested a courtesy refund. Although fees were rightfully earned for their services, they agreed to refund some of the fees as a gesture of goodwill. Thank you for the opportunity to resolve issues. If you ever have any questions or need tips, please feel free to each out to our office even if you are not in one of our programs. An agent from our company spoke with [redacted] August 16, 2017 about said refund and she appeared grateful. To help prevent this type of complaint we explain all program details prior to enrollment; all calls are recorded; agents read from scripts so that each caller is given the same information; if a consumer chooses to enroll we send them forms to sign which detail fees and refund policies; we check the consumers affordability; customers get monthly statements; then a few weeks after enrolling, our Customer Service calls and reviews details again. If there is more you feel we can do, we welcome your input.