ComFi.com

We apologies for this problemBut as customer have mentioned correctly, our company is a calling card retailer As a reseller, we are not a provider of telecommunication service Because of that, we cannot control or guarantee the ratesProvider has the right to change them based on a market priceWe sell many variations of calling cards and each has hundreds of rates to different destinations and rates changeSome rates change very rare, but some change oftenIt's a practice in this industry to check rates oftenWe notify our customers to be aware of such situation and we do this in two ways: in the Disclaimer on the website and in the customer letterDisclaimer (https://www.comfi.com/Disclaimer.php): “ The calling rates are based on the posters that Comfi.com received from our manufacturersThese rates are subject to change without noticeComfi.com always tries to keep the latest rates as much as possibleHowever, if there is any case of discrepancy in rates, Comfi.com shall not be held responsible ” Every time when customer makes a purchase, a confirmation letter is sent with the following information: "Important Details: Rates and fees are subject to change without noticeSurcharges/fees will reduce total available minutes on the card..." If customers contact us regarding any questions, we always suggest them to check the list of products and the rates before they will make a purchase as a new products could be launched or the rates could be updated since the last purchaseSincerely, Comfi Team

The problem has been resolved Our CS manager called customer ( [redacted] ) who accepted the apologies and thanked us for the serviceCurrently, she has no connection problems with her prepaid calling cardAs for the inconvenience, customer was given a complimentary balance to the purchased product

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We called this customer and apologized for the inconvenienceHe accepted the apologies.The refund has been issued as customer requested

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I received the $refund, thank you for that but I don't see how this is courtesyWhen I called the customer service, the representative told me that they haven't updated the website with the new prices yet when I purchased a new card, [redacted] com, and I don't call that good business.If you actually read my initial complaint, this has happened twice before and I decided to file a complaint with Revdex.com at the third occurrencePrices of phone calls to Croatia were increased on two other cards I purchased before July 3rd.Prices were increased without warning when I refilled my Saturn card (invoice [redacted] ) on Apr 21, with $After using these $20, I purchased another card, [redacted] , with a lower rate (invoice [redacted] ) on Apr 30, and I put $on itThis card stayed at the rate it had when I bought it until July 3rdThen the rate increased, so I used all the money I had on it and purchased the Lucky Minutes card, with $on itThis is what was refunded to me.As you can see, this has been going on for a while and with several calling cardsI want the money I spent on these other cards when the rate was increased to be refunded as well Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It has been a couple of days since I received the reply and I still do not see the amounts Comfi.com says were refunded to me, neither on the credit account I used to fill the calling cards, nor as credit on my Comfi.com account (which I do not want since I decided to use a different phone service) Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] On the file 17.png, it is clear that it is not my name, not my phone number, not my address, not the phone card I haveComfi.com is clearly dealing with a different personMy name is [redacted] , not [redacted] , my address is not in [redacted] , it was in [redacted] until 06/and then I moved to Los Angeles where I currently live, my phone number is ###-###-####, my phone cards are [redacted] and [redacted] , that I purchased through [redacted] .com, who is affiliated to Comfi.comAnd I do not have any [redacted] **e account!Please find MY file with MY information! You sent the refunds to the wrong person or you are confusing me with somebody else! Regards, [redacted]

TThank you, the matter has been resolved Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Sirs,Our system shows that both transactions were voided. Operation amount($) datetransaction
id transactionnumber operator idVoid 51.50 2018-05-12:47:07 *** *** 32Void51.50***32Just to be sure for 100%, we contacted our processing center and they confirmed that both transactions were reversed at the same day.Also, they confirmed that customer can see those transactions with Pending for days with the status of Pending (after authorization was done) but this is not charge as transactions were voided. Such records will be removed from customer's statement after days have been passed. Transactions were made on May 1st. They should be removed on May 8. On May 9th customer will not see them.Our customer service will contact this customer again and ask her to send us a confirmation of charge if she will see it after days were passed. Finance Department

The rate to call to Croatia with our calling cards had been increased f as of July 3, Providers in this country increased the price to call to Croatia and therefore we at Comfi.com were forced to increase the rate accordinglyAs stated on our website at https://www.comfi.com/Phone-Card/Lucky+Minutes “Please read the disclaimer about additional provisionsApplication of surcharges and fees has the effect of reducing total minutes on the card.” Since July 3, customer made only one $purchase on July 8, of a Lucky minutes calling card and has used up the whole balance calling to Croatia for total of minutesAs a courtesy, we have decided to refund this $purchase back to customer's credit/debit card ***The refund transaction ID is -***n the attachment you can find a screenshot of customer's purchase history

We tried to reach this customer many times but his *** phone didn't accept our calls and we cannot leave a message.Customer replied to our email and was granted with full refund as he couldn't reach his destination number in Cameroon

The *** *** credit/debit card that was used for the last three transactions that customer made with us is ***...*** and we can process refunds only back to the credit/debit cards that were used to make initial purchases from our websiteIn the attachment you can see the Transaction processing report from our merchant that is showing the purchases (invoices) that customer made on our website and the same purchases that were refunded back to her accountIn addition, we attached the screenshot from the customer's account that shows her name, invoice numbers and last digits of the credit card that was used to make these purchasesIf customer has any problems finding this transactions, she needs to call her bank for further details or call our Customer Service Department with her bank on the other lineOur phone number is ***

The rate to call to Croatia had been increased for the calling card this customer was using as of July 3, Providers in this country increased the price to call to Croatia and therefore we at Comfi.com were forced to increase the rate accordinglyAs stated on our website at
*** “Please read the disclaimer about additional provisionsRates and fees are subject to change without notice.” This customer did call our customer service regarding this rate change and one of our representatives told her that we would find out more details about this issue and would contact her when we had more informationWe contacted this customer back by the next day explaining that the rate had gone up on July 3, and that we had credited her back $for the calls that she had made when she was not aware about the rate increaseAt the customer's request, we have also refunded her back the three purchases of $each that were made after the rate increaseIf there are any more questions or concerns that this customer has then we would like her to contact our customer service at ###-###-####

We apologies for this problemBut as customer have mentioned correctly, our company is a calling card retailer As a reseller, we are not a provider of telecommunication service Because of that, we cannot control or guarantee the ratesProvider has the right to change them based on a
market priceWe sell many variations of calling cards and each has hundreds of rates to different destinations and rates changeSome rates change very rare, but some change oftenIt's a practice in this industry to check rates oftenWe notify our customers to be aware of such situation and we do this in two ways: in the Disclaimer on the website and in the customer letterDisclaimer (https://www.comfi.com/Disclaimer.php): “…The calling rates are based on the posters that Comfi.com received from our manufacturersThese rates are subject to change without noticeComfi.com always tries to keep the latest rates as much as possibleHowever, if there is any case of discrepancy in rates, Comfi.com shall not be held responsible…” Every time when customer makes a purchase, a confirmation letter is sent with the following information: "Important Details: …Rates and fees are subject to change without noticeSurcharges/fees will reduce total available minutes on the card..." If customers contact us regarding any questions, we always suggest them to check the list of products and the rates before they will make a purchase as a new products could be launched or the rates could be updated since the last purchaseSincerely, Comfi Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We called this customer and apologized for the inconvenience. He accepted the apologies.The refund has been issued as customer requested.

The problem has been resolved.  Our CS manager called customer ([redacted]) who accepted the apologies and thanked us for the service. Currently, she has no connection problems with her prepaid calling card. As for the inconvenience, customer was given a complimentary balance to the...

purchased product.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I received the $18 refund, thank you for that but I don't see how this is courtesy. When I called the customer service, the representative told me that they haven't updated the website with the new prices yet when I purchased a new card, [redacted]com, and I don't call that good business.If you actually read my initial complaint, this has happened twice before and I decided to file a complaint with Revdex.com at the third occurrence. Prices of phone calls to Croatia were increased on two other cards I purchased before July 3rd.Prices were increased without warning when I refilled my Saturn card (invoice [redacted]) on Apr 21, 2015 with $20.00. After using these $20, I purchased another card, [redacted], with a lower rate (invoice [redacted]) on Apr 30, 2015 and I put $20.00 on it. This card stayed at the rate it had when I bought it until July 3rd. Then the rate increased, so I used all the money I had on it and purchased the Lucky Minutes card, with $18 on it. This is what was refunded to me.As you can see, this has been going on for a while and with several calling cards. I want the money I spent on these other cards when the rate was increased to be refunded as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].I still don't see any of the refunds in any of my bank accounts and it is not surprising since the last 4 digits do not correspond to any of my accounts (I am ready to send proof) but also they do not correspond to any account registered on their website. I vaguely remember, a few years back, these 4 digits to be an old account number that was canceled because someone might have stolen the card information. They might have had this card information at some point but it is not valid anymore. The refunds were most likely returned to them because the account number is not valid anymore.Please find attached the screen corresponding to the list of the last 4 digits of the accounts I currently use to fill my Comfi phone cards. The correct one to use is the one ending with [redacted] is not valid for the same reasons, information might have been stolen. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
It has been a couple of days since I received the reply and I still do not see the amounts Comfi.com says were refunded to me, neither on the credit account I used to fill the calling cards, nor as credit on my Comfi.com account (which I do not want since I decided to use a different phone service).
Regards,
[redacted]