Comforest Adjustable Beds

Spoke with customer a couple days ago and todaySomehow our contractor did not contact him even though he was asked toHe is not my employee only a contractor They are in contact now to get the repair doneThank you, Jack B [redacted] **

In response to Mr [redacted] 's complaint:We are sorry there was an issueYes we have to charge restocking fees at times because we must represent merchandise that has been used as so Sometimes that means discounting a tv even more to sell it usedIn this case the tv was tested by our technicians and no fault was found It was then put back on our showroom and sold to another customer at a $discount as an open box item That customer has kept the tv and has no issues with it With tv's getting thinner each year the speakers also get smaller and the sound is not always as expected from an older thicker tv That is why the soundbar industry is growing I am sorry for the inconvenience it has caused the customer but we indeed took a loss on the tv because it was used This restocking fee is pretty standard in our industry and at other retailers alike The tv was returned minus the 10% like Mr [redacted] statedBought at $and returned at $(exactly 10%) How the tax works out is just based on the return price I can see how a $difference may look correct considering all of this I will gladly refund it if Mr [redacted] wishes to email me at [redacted] or call me at [redacted] with his card # I again wish there had been some defect that could have avoided a restock fee entirely That just was not the case this time Thank you, Jack B [redacted] ***

Customer will be contacted today The part broke due to some type of corrosionOur warranty company and pretty much all of them do not cover corrosion but Baillios has decided to replace the part anyway Thank you, Jack B*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSince the TV was tested and found not to have a defect this resolution is satisfactory.MrB*** has offer to refund $on the miscalculation of the restocking fee which included the sales tax, but I have yet to hear back from him after leaving him a phone message on 02/02/2016.If you could contact him for me it would be very much appreciated.Mr.B*** can return my phone call for the credit card number or you may provided him with my PO box address for payment through the USPS.Thank you for your help.Sincerely *** ***

Because of bad communication and our warranty company we decided to give the customer a credit for his original unit Thank you, Jack B*** ***

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Spoke with customer a couple days ago and today. Somehow our contractor did not contact him even though he was asked to. He is not my employee only a contractor.  They are in contact now to get the repair done. Thank you, Jack B[redacted].

In response to Mr [redacted]'s complaint:We are sorry there was an issue. Yes we have to charge restocking fees at times because we must represent merchandise that has been used as so.  Sometimes that means discounting a tv even more to sell it used. In this case the tv was tested by our...

technicians and no fault was found.  It was then put back on our showroom and sold to another customer at a $30 discount as an open box item.  That customer has kept the tv and has no issues with it.  With tv's getting thinner each year the speakers also get smaller and the sound is not always as expected from an older thicker tv.  That is why the soundbar industry is growing.  I am sorry for the inconvenience it has caused the customer but we indeed took a loss on the tv because it was used.  This restocking fee is pretty standard in our industry and at other retailers alike.  The tv was returned minus the 10% like Mr. [redacted] stated. Bought at $329 and returned at $296.10 (exactly 10%).  How the tax works out is just based on the return price.  I can see how a $2.37 difference may look correct considering all of this.  I will gladly refund it if Mr. [redacted] wishes to email me at [redacted] or call me at [redacted] with his card #.  I again wish there had been some defect that could have avoided a restock fee entirely.  That just was not the case this time.  Thank you, Jack B[redacted]