Comfort Advisors Heating & Air Conditioning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this business owner's responses are disgusting, trying to claim I am not disabledHe proposed no action in his response and he has offered no other resolutionHe also refers their warranty policy but I was never provided such a documentFor your reference, details of the offer I reviewed appear below The AC is still leaking coolantHe refuses to service it himself quoting this non-existent warrantyHe says "anyone touches the equipment other than them" voids the warrantyMeanwhile I am stuck with a $4,"Fan" that just blows warm air and he won't fix it and I can't get anyone else to fix it Regards, [redacted]

My responses to Complaint ID [redacted] ( [redacted] ) is as follows: First, I was told that this case was closed after my response to his first complaint? Second, Nothing was fabricated and nor did we try to get money out of the elderly and disabled I find that insulting and using the discrimination card again is even more insultingI have built a company that has an outstanding reputation when dealing with the old and young and have taken pride in servicing all of our own clients! It’s unfortunate that Mr [redacted] felt that he was taken advantage of! We apologize for that! With that being said, I don’t take any stock in what other companies do or say about any of our installationsThey will only say and do what is in their best interest and not the company that installed the equipmentOur company policy is that when another company touches or works on our equipment, the client’s warranties with us are voidedWe have no way of knowing what they did or didn’t do! Mr [redacted] ’s system has been working perfectly fine for over a year until we received a call that it wasn’t coolingHe was given a few options which he declined and we went on our way until he called me and accused us of trying to extort money out of himTelling me that we were trying to extort money out of one of our clients is a big statement and I find that totally unacceptable and insulting by any client! In summary, he didn’t pay anything for the service call we made (it cost the company) and he wasn’t charged anything for that service callI know my legal rights! Comfort Advisors will not be paying Mr [redacted] for anything another company did or didn’t do! Sincerely, License # [redacted] [redacted] ***, Owner [redacted] “Family Owned & Operated”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this business owner's responses are disgusting, trying to claim I am not disabledHe proposed no action in his response and he has offered no other resolutionHe also refers their warranty policy but I was never provided such a documentFor your reference, details of the offer I reviewed appear belowThe AC is still leaking coolantHe refuses to service it himself quoting this non-existent warrantyHe says "anyone touches the equipment other than them" voids the warrantyMeanwhile I am stuck with a $4,"Fan" that just blows warm air and he won't fix it and I can't get anyone else to fix it Regards, [redacted]

Two thumbs up for Comfort Advisors! Our old A/C compressor failed during a recent heatwave and we needed a total HVAC replacement FASTWe were referred to Comfort Advisors by several other customers, as a company who offered outstanding service & quality HVAC installations, at a great price Comfort Advisors understood our urgency, equipment desires, and offered us a high-efficiency quality Bryant HVAC system for an outstanding price! They also promptly scheduled our install!! On install day, an army of installers arrived to install our brand new equipmentEach installer was super knowledgeable, efficient, and tidyThe installation was clean and looks & performs outstanding!! This is a family businessGarrett was super patient, knowledgeable, and provided some great suggestions for our HVAC systemCarrie was also super helpful, patient, and responsive to our needs (scheduling & budgetary)And, their installation crew was phenomenalprofessional, personable, knowledgeable, efficient, and tidy! Comfort Advisors has an A+ Revdex.com rating for a reason I would highly recommend Comfort Advisors for HVAC installations!

This matter has been concluded amicably by both parties.*** ***, (Office) ***(Cell) ***

Client purchased a system in March of The system consisted of a new furnace, a/c evaporator coil, SEER a/c condenser, filter rack with filter, a new energy star digital thermostat and new return air bar grillWe did not do anything to his existing copper line
set, electrical or duct work in atticWe did give a year installation guarantee, not as the client states and the manufacturer give them years on all parts, years on the a/c compressor and years on the furnace heat exchangersDuring the week of June 22, as the client states we received a call that his system was not cooling as it had in the pastWe responded immediately as we always do to our client baseAs the technician (not a senior service technician) troubleshoot the clients system, he couldn't detect the leak and didn't have the necessary tools to do a full leak test on his existing copper line set which we didn't install (the $estimate only if a leak detection was performed at a later date)This is where a small leak usually occursThe technician also gave him an second option to insert a can of fix-a-leak (which stops small leaks in copper line sets or pin holes in either indoor or outdoor coils) and recharge the unit for an estimated amount of $The client refused both proposed fixes and then my technician left the client's property.A week or so later I received a call from the client (***) stating to me that we (my technician) were trying to extort money out of them! If anyone was hostile it was Mr*** ***! I told the client that we don't extort money out of our clients and for him to stop repeating it to meI explained to the client that if he was going to have a professional conversation that I would listen, but wasn't going to hear him accuse us of trying to extort money out of them then I wouldn't carry this conversation any furtherI also explained that he got a great deal for the $4,(ton system with a stage gas furnace and SEER "Puron" a/c condenser) and by that alone it is obvious that we don't extort money from clients! I wasn't going to let him just accuse us freely and not defend my company which has a star rating!!! The client then proceed to tell me that he had another company out instead of calling us back to talk about the service technician's findingsHe proceeded to claim that the other company said it was a faulty installation and that service ports on the a/c condenser were not sealed properly and there was a solder point on the connection of the liquid line filter dryer near the evaporator coilThe other company stated to our client that it was leaking too! The client stated that the other company only charged him $(would be a big loss if that is what they only paid and any major repair couldn't have been make)He also stated that the cost to repair the solder point is to be determined which tells me that it's not leaking)!! Yes, I stated to the client that once he had another company come out to handle/service/troubleshoot equipment that we installed then his installation warranty from us would be voidedWe can't be responsible for what other companies do when they go out to our client's and handle/service/troubleshoot the equipment we installedCompanies have been known to damage on purpose, bad mouth other company installations and put fear into client's just to drum up businessOnce I stated to my client, *** ***, that his warranty was now voided he got upset and said that he was going to sue me in small claims courtI stated to him that he obviously doesn't want to hear what I have to saySo I told him that I guess that I would see him in small claims court and then I hung up the phoneOnce someone threatens me or my company I'm not going to carry any further conversation with any client or potential client! In summary, our client (Mr*** ***) made the decision to not do any of the two possible fixes that my service technician proposed (his decision)He didn't pay anything for the service call for us to come out and trouble shoot (service technician and helper)He didn't call the owner (*** ***), to address the diagnostics that were made and presented to himHe decided to call another company, which he has a right to do, and void his installation warranty with usWe will not be refunding the client $for repairs we didn't do or get paid forAlso, we will not be paying for any additional costs he claims, nor do I or you should fall for the "I'm disabled card" that he is trying to use in his claim!!

My responses to Complaint ID *** (*** ***) is as follows:
First, I was told that this case was closed after my response to his first complaint?
Second, Nothing was fabricated and nor did we try to get money out of the elderly and disabled…I find that insulting and using the discrimination card again is even more insultingI have built a company that has an outstanding reputation when dealing with the old and young and have taken pride in servicing all of our own clients! It’s unfortunate that Mr*** *** felt that he was taken advantage of! We apologize for that!
With that being said, I don’t take any stock in what other companies do or say about any of our installationsThey will only say and do what is in their best interest and not the company that installed the equipmentOur company policy is that when another company touches or works on our equipment, the client’s warranties with us are voidedWe have no way of knowing what they did or didn’t do!
Mr*** ***’s system has been working perfectly fine for over a year until we received a call that it wasn’t coolingHe was given a few options which he declined and we went on our way until he called me and accused us of trying to extort money out of himTelling me that we were trying to extort money out of one of our clients is a big statement and I find that totally unacceptable and insulting by any client!
In summary, he didn’t pay anything for the service call we made (it cost the company) and he wasn’t charged anything for that service callI know my legal rights! Comfort Advisors will not be paying Mr*** *** for anything another company did or didn’t do!
Sincerely,
License #***
*** ***, Owner
*** ***
“Family Owned & Operated”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business has not yet addressed the issues on the complaint. On the second preventative maintenance in the year of 2016, there was no water damage to our laminate flooring and I nor did my husband, ever said that there was damage prior to moving into our homoved in This is not a possibility as our laminate flooring is NOT over years oldComfort Advisors’ statement is completely false. We were not in the process of remodeling any part of our home or had any other contractors at our property when we noticed the water damage to our laminate flooring. As soon as we noticed our laminate floor bubbling in the hallway, we contacted a plumber to locate the leakThe plumber determined on 7/31/that the water leak had been coming from the A/C condensate line in the atticThe plumber’s report stated that the attic inspection revealed improper install & condensate line leaking, and recommended company that did install, repair & replaceWe contacted Comfort Advisors the same day and spoke with *** dispatched a technician named ***, who came to our property on 8/1/17. When *** came to our home, we showed him the AC condensate line connected to the vent pipe that was visibly leaking down the pipe to the hallway laminate flooring, advised him of the dry fit connections & the plumbers report*** went into the attic he did find a dry fit connection & sealed itHe also said that he would not have connected the AC condensate line into the sewer vent pipe in that wayHe re-routed the AC condensate line (about half a day’s work) to the washing machine vent in our garage*** photographed all the water damages & plumbing report and stated that *** or *** would contact us regarding the damages*** did not provide us with a service receipt for the work performed nor were we chargedTypically, a company would charge for a repair service if they were not at faultIn this case, Comfort Advisors did not charge for the repair that took a half a day to complete or supply us with a service receipt. It appears that Comfort Advisors re-routed the A/C condensate line and did not plan on following up with us regarding the damages, as ***, ***, & *** Cook stated *** *** would respond*** *** never responded to us directly, to this day has ignored our attempts to reach himThe only response we have had is via the Revdex.com. After the re-route was completed, thankfully, the leaking stopped but we did have water damageIn an effort to mitigate our damages and prevent further risk of mold/rot, a mitigation company was contacted and gathered moisture readings in the affected areasThe mitigation company completed the demo and the dry out process was in place for daysWe have the documentation to support that there was water damage to our property and that emergency mitigation efforts were performed. Since we did not hear from *** or *** *** at this point, we contacted Comfort Advisors’ general liability insurance ***r directly and submitted a claim for damages to our propertyTheir insurance company sent out an adjuster to inspect our damages and completed a repair estimate for damages totaling $15,Please be advised that the approximate amount of $21,that the liability adjuster was referring to is: The amount of repair estimate totaling $15,508.48, emergency mitigation invoice totaling $2,535.65, asbestos/lead testing (required prior to mitigation) totaling $870.00, the plumbers invoice totaling $and deductible totaling $All of which were expenses resulting from the water damage caused by the condensate line leaking & we have documentation to support. Also note, the letter provided to the Revdex.com by Comfort Advisors did specifically state that the water damage to our home “was caused by the condensate line leaking.” However, the liability claim was denied because it did not occur within the policy period which was in effect from September 09, through September 09, The claims adjuster informed us that she would submit the claim under the current policy, but did not have the current General Liability policy information (in effect during July 31, 2017) for Comfort Advisors. It is our determination that Comfort Advisors is stating information and attempting to avoid liability due to their negligence when improperly sealing the AC condensate line to the sewer vent, without permits/not up to codeWe have photos of the way this connection was completed and as a result, leaked, damaging our property. We are still seeking that Comfort Advisors pay for the resulting damages still owed including: $10,in repairs, $1,deductible, and the plumbers invoice totaling $This is a total amount of $12,Additionally, we need the zero dollar service receipt for the work performed on our property by *** at Comfort Advisors on 8/1/17. We look forward to a response regarding the above.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this business owner's responses are disgusting, trying to claim I am not disabled. He proposed no action in his response and he has offered no other resolution. He also refers their warranty policy but I was never provided such a document. For your reference, details of the offer I reviewed appear below.
The AC is still leaking coolant. He refuses to service it himself quoting this non-existent warranty. He says "anyone touches the equipment other than them" voids the warranty. Meanwhile I am stuck with a $4,900 "Fan" that just blows warm air and he won't fix it and I can't get anyone else to fix it.
Regards,
[redacted]

Two thumbs up for Comfort Advisors! Our old A/C compressor failed during a recent heatwave and we needed a total HVAC replacement FAST. We were referred to Comfort Advisors by several other customers, as a company who offered outstanding service & quality HVAC installations, at a great price.
Comfort Advisors understood our urgency, equipment desires, and offered us a high-efficiency quality Bryant HVAC system for an outstanding price! They also promptly scheduled our install!!
On install day, an army of installers arrived to install our brand new equipment. Each installer was super knowledgeable, efficient, and tidy. The installation was clean and looks & performs outstanding!!
This is a family business. Garrett was super patient, knowledgeable, and provided some great suggestions for our HVAC system. Carrie was also super helpful, patient, and responsive to our needs (scheduling & budgetary). And, their installation crew was phenomenal... professional, personable, knowledgeable, efficient, and tidy! Comfort Advisors has an A+ Revdex.com rating for a reason.
I would highly recommend Comfort Advisors for HVAC installations!

On May 5, 2014 a new system was installed in their home which included a 3 year preventative maintenance agreement they purchased. A preventative maintenance was performed for the past 3 years with no issues including cleaning out their condensation drain lines and checking for any water leaks (part...

of the routine preventative maintenance program). On their second preventative maintenance in the year of 2016 our Senior Technician noticed issues with their laminate floor. The Customer (Mrs. [redacted]) told our Senior Technician that it was there prior to them moving into their home. Nothing else was mentioned by the homeowner.Athird and final preventative maintenance was then conducted in June of this year (2017). Again, no issues with their system or any water damage/leaking.On July 31, 2017 shortly after their 3' and final preventative maintenance (one month) Mrs. [redacted] called and stated that there was a major water leak and that she was going to report this to our insurance company for thousands of dollars. Mrs. [redacted] had several other contractors in her home for a remodel including a plumber who suggested that our technician re-route her condensate line into another drain (which our technician did). There was no evidence of water damage due to the system installation and we speculated she may be looking for an excuse to have someone else pay for their remodel.Due to our skepticism, we told Mrs. [redacted] we really wanted either myself ([redacted], CFO) or my Field Manager to have an opportunity to review the severe water leak before her crew demoed the area. Mrs. [redacted] became quite flustered at the possibility of either myself or my Field Manager to reviewing the damage and she refused to allow either of us to come over.A couple weeks later (August 16th, 2017) Mrs. [redacted] called back and finally agreed to have our Field Manager evaluate the so called major water damage. At that point, the [redacted]'s had their demolition completed for their remodel and there was nothing that our Field Manager could see that would cause the damage she claimed. To make her assertions even less credible, some of the areas she pointed out to him were far from the system itself and he explained to her what she claimed couldn't have happened because of the condensation drain line. Mrs. [redacted] then contacted and filed a claim with our insurance company (letter attached). She had put in a claim for $21,300.00. They rejected the claim because, "The local adjuster we had inspect the claimant's home did not find any evidence of a long term water leak. In review of the DryMaster water remediation invoice, provided by the claimants, there is no reference to any mold, dry rot, or anything which would indicate there was a long term water leak which caused the water damage Mrs. [redacted] claims."Lastly, both my Field Manager and Senior Technician caught Mrs. [redacted] attempting to record their conversations as she continually attempted to put words in their mouths. It is our determination that no violation occurred by Comfort Advisors Heating and Air Conditioning and that this homeowner is doing their best to have someone else pay for damages that were already present when they moved into their home (her exact statement to my Senior Technician) as well as someone else pay for remodeling their home.

My responses to Complaint ID [redacted] ([redacted]) is as follows: First, I was told that this case was closed after my response to his first complaint? Second, Nothing was fabricated and nor did we try to get money out of the elderly and disabled…I find that insulting and using the discrimination card again is even more insulting. I have built a company that has an outstanding reputation when dealing with the old and young and have taken pride in servicing all of our own clients! It’s unfortunate that Mr. [redacted] felt that he was taken advantage of! We apologize for that! With that being said, I don’t take any stock in what other companies do or say about any of our installations. They will only say and do what is in their best interest and not the company that installed the equipment. Our company policy is that when another company touches or works on our equipment, the client’s warranties with us are voided. We have no way of knowing what they did or didn’t do! Mr. [redacted]’s system has been working perfectly fine for over a year until we received a call that it wasn’t cooling. He was given a few options which he declined and we went on our way until he called me and accused us of trying to extort money out of him. Telling me that we were trying to extort money out of one of our clients is a big statement and I find that totally unacceptable and insulting by any client! In summary, he didn’t pay anything for the service call we made (it cost the company) and he wasn’t charged anything for that service call. I know my legal rights! Comfort Advisors will not be paying Mr. [redacted] for anything another company did or didn’t do! Sincerely,                              License #[redacted]         [redacted], Owner        [redacted] “Family Owned & Operated”

Client purchased a system in March of 2014. The system consisted of a new furnace, a/c evaporator coil, 14.5 SEER a/c condenser, filter rack with filter, a new energy star digital thermostat and new return air bar grill. . We did not do anything to his existing copper line...

set, electrical or duct work in attic. We did give a 2 year installation guarantee, not 3 as the client states and the manufacturer give them 10 years on all parts, 10 years on the a/c compressor and 20 years on the furnace heat exchangers. During the week of June 22, 2015 as the client states we received a call that his system was not cooling as it had in the past. We responded immediately as we always do to our client base. As the technician (not a senior service technician)  troubleshoot the clients system, he couldn't detect the leak and didn't have the necessary tools to do a full leak test on his existing copper line set which we didn't install (the $600 estimate only if a leak detection was performed at a later date). This is where a small leak usually occurs. The technician also gave him an second option to insert a can of fix-a-leak (which stops small leaks in copper line sets or pin holes in either indoor or outdoor coils) and recharge the unit for an estimated amount of $300.00. The client refused both proposed fixes and then my technician left the client's property.
A week or so later I received a call from the client ([redacted]) stating to me that we (my technician) were trying to extort money out of them! If anyone was hostile it was Mr. [redacted]! I told the client that we don't extort money out of our clients and for him to stop repeating it to me. I explained to the client that if he was going to have a professional conversation that I would listen, but wasn't going to hear him accuse us of trying to extort money out of them then I wouldn't carry this conversation any further. I also explained that he got a great deal for the $4,900.00 (4 ton system with a 2 stage gas furnace and 14.5 SEER "Puron" a/c condenser) and by that alone it is obvious that we don't extort money from clients! I wasn't going to let him just accuse us freely and not defend my company which has a 5 star rating!!!
The client then proceed to tell me that he had another company out instead of calling us back to talk about the service technician's findings. He proceeded to claim that the other company said it was a faulty installation and that service ports on the a/c condenser were not sealed properly and there was a solder point on the connection of the liquid line filter dryer near the evaporator coil. The other company stated to our client that it was leaking too! The client stated that the other company only charged him $65.00 (would be a big loss if that is what they only paid and any major repair couldn't have been make). He also stated that the cost to repair the solder point is to be determined which tells me that it's not leaking)!!
Yes, I stated to the client that once he had another company come out to handle/service/troubleshoot equipment that we installed then his installation warranty from us would be voided. We can't be responsible for what other companies do when they go out to our client's and handle/service/troubleshoot the equipment we installed. Companies have been known to damage on purpose, bad mouth other company installations and put fear into client's just to drum up business.
Once I stated to my client, [redacted], that his warranty was now voided he got upset and said that he was going to sue me in small claims court. I stated to him that he obviously doesn't want to hear what I have to say. So I told him that I guess that I would see him in small claims court and then I hung up the phone. Once someone threatens me or my company I'm not going to carry any further conversation with any client or potential client!
In summary, our client (Mr. [redacted]) made the decision to not do any of the two possible fixes that my service technician proposed (his decision). He didn't pay anything for the service call for us to come out and trouble shoot (service technician and helper). He didn't call the owner ([redacted]), to address the diagnostics that were made and presented to him. He decided to call another company, which he has a right to do, and void his installation warranty with us.
We will not be refunding the client $600.00 for repairs we didn't do or get paid for. Also, we will not be paying for any additional costs he claims, nor do I or you should fall for the "I'm disabled card" that he is trying to use in his claim!!

This matter has been concluded amicably by both parties.
[redacted], (Office) [redacted](Cell) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this business owner's responses are disgusting, trying to claim I am not disabled. He proposed no action in his response and he has offered no other resolution. He also refers their warranty policy but I was never provided such a document. For your reference, details of the offer I reviewed appear below.
The AC is still leaking coolant. He refuses to service it himself quoting this non-existent warranty. He says "anyone touches the equipment other than them" voids the warranty. Meanwhile I am stuck with a $4,900 "Fan" that just blows warm air and he won't fix it and I can't get anyone else to fix it.
Regards,
[redacted]

Review: Vendor installed a completely new Heating and AC system at a cost of $4,900 on April 3, 2014. The system was under warranty for three years. On June 22nd, 2015 (exact date unsure but it was that week) called vendor about system not cooling the house. They sent out someone that day and the report was a leak in the pipes inside the house. They suggested $600 to fix or an optional sealer fix for $300 but there wasn't any guarantee that would work. I told them that was unacceptable and that the original technician had pressure tested all of the lines when they installed the system. This guy said it must be a slow leak. Called a second opinion AC firm who could not come out until July 1st. We had to suffer without AC for a week. I am disabled and was terribly uncomfortable without AC and lost sleep for the week. We also incurred excess electricity costs because we used a portable AC unit which is less efficient and more costly to run just to get the house down from 85 degrees.

Second Technician (Solaris) indicated a faulty installation. They said the service ports were not sealed and there was a solder point on the connection of the liquid line filter near the evaporator coil. It was leaking coolant as well. the service call was $65 and the cost to repair the solder point is to be determined. I reported this to Comfort Advisors owner - [redacted] who was immediately hostile. He informed me that he does not believe any other technician other than his own (even though they did not properly diagnose the problem) and by using someone else, I had invalidated his warranty. While trying to explain this he hung up on me.Desired Settlement: $600 refund required for the repairs needed to correct the install problems they corrected and the cost of excess AC (using portable AC) which still not cool the house but increased the cost of my electricity for the week.

Business

Response:

Client purchased a system in March of 2014. The system consisted of a new furnace, a/c evaporator coil, 14.5 SEER a/c condenser, filter rack with filter, a new energy star digital thermostat and new return air bar grill. . We did not do anything to his existing copper line set, electrical or duct work in attic. We did give a 2 year installation guarantee, not 3 as the client states and the manufacturer give them 10 years on all parts, 10 years on the a/c compressor and 20 years on the furnace heat exchangers. During the week of June 22, 2015 as the client states we received a call that his system was not cooling as it had in the past. We responded immediately as we always do to our client base. As the technician (not a senior service technician) troubleshoot the clients system, he couldn't detect the leak and didn't have the necessary tools to do a full leak test on his existing copper line set which we didn't install (the $600 estimate only if a leak detection was performed at a later date). This is where a small leak usually occurs. The technician also gave him an second option to insert a can of fix-a-leak (which stops small leaks in copper line sets or pin holes in either indoor or outdoor coils) and recharge the unit for an estimated amount of $300.00. The client refused both proposed fixes and then my technician left the client's property.A week or so later I received a call from the client ([redacted]) stating to me that we (my technician) were trying to extort money out of them! If anyone was hostile it was Mr. [redacted]! I told the client that we don't extort money out of our clients and for him to stop repeating it to me. I explained to the client that if he was going to have a professional conversation that I would listen, but wasn't going to hear him accuse us of trying to extort money out of them then I wouldn't carry this conversation any further. I also explained that he got a great deal for the $4,900.00 (4 ton system with a 2 stage gas furnace and 14.5 SEER "Puron" a/c condenser) and by that alone it is obvious that we don't extort money from clients! I wasn't going to let him just accuse us freely and not defend my company which has a 5 star rating!!! The client then proceed to tell me that he had another company out instead of calling us back to talk about the service technician's findings. He proceeded to claim that the other company said it was a faulty installation and that service ports on the a/c condenser were not sealed properly and there was a solder point on the connection of the liquid line filter dryer near the evaporator coil. The other company stated to our client that it was leaking too! The client stated that the other company only charged him $65.00 (would be a big loss if that is what they only paid and any major repair couldn't have been make). He also stated that the cost to repair the solder point is to be determined which tells me that it's not leaking)!! Yes, I stated to the client that once he had another company come out to handle/service/troubleshoot equipment that we installed then his installation warranty from us would be voided. We can't be responsible for what other companies do when they go out to our client's and handle/service/troubleshoot the equipment we installed. Companies have been known to damage on purpose, bad mouth other company installations and put fear into client's just to drum up business. Once I stated to my client, [redacted], that his warranty was now voided he got upset and said that he was going to sue me in small claims court. I stated to him that he obviously doesn't want to hear what I have to say. So I told him that I guess that I would see him in small claims court and then I hung up the phone. Once someone threatens me or my company I'm not going to carry any further conversation with any client or potential client! In summary, our client (Mr. [redacted]) made the decision to not do any of the two possible fixes that my service technician proposed (his decision). He didn't pay anything for the service call for us to come out and trouble shoot (service technician and helper). He didn't call the owner ([redacted]), to address the diagnostics that were made and presented to him. He decided to call another company, which he has a right to do, and void his installation warranty with us. We will not be refunding the client $600.00 for repairs we didn't do or get paid for. Also, we will not be paying for any additional costs he claims, nor do I or you should fall for the "I'm disabled card" that he is trying to use in his claim!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you. Everything this owner said was a fabrication.1. His technician DID have the tools to do the work if I wanted to fork over the $300 (for the “no guarantee” line sealant technique) or $600 for the “find the leak and permanently fix it.2. He says his technician could not find the leak but the second opinion I called in found the leak immediately upon pressure testing the system. His technician did the same pressure testing so he obviously he had tools.3. My second opinion person explained that the service ports on the unit Comfort Advisors installed were lacking valve covers which my person screwed in – a possible source of the leak.4. My second opinion person solved the cooling problem by adding 2 lbs of coolant and the AC was cooling immediately for $65 (not $300)5. My second opinion person showed me where the slow leak was coming from (see attached photo) which is “liquid line filter near the evaporator coil” which Comfort Advisors DID install. 6. His remarks about “don’t fall for the disabled card” is just insulting and discrimination against the elderly and the disabled is illegal. I really did suffer as a result of his person’s assessment of the problem and interest in only getting money out of the elderly and disabled. Let me know if you need any more information. [redacted]

Business

Response:

My responses to Complaint ID [redacted] ([redacted]) is as follows: First, I was told that this case was closed after my response to his first complaint? Second, Nothing was fabricated and nor did we try to get money out of the elderly and disabled…I find that insulting and using the discrimination card again is even more insulting. I have built a company that has an outstanding reputation when dealing with the old and young and have taken pride in servicing all of our own clients! It’s unfortunate that Mr. [redacted] felt that he was taken advantage of! We apologize for that! With that being said, I don’t take any stock in what other companies do or say about any of our installations. They will only say and do what is in their best interest and not the company that installed the equipment. Our company policy is that when another company touches or works on our equipment, the client’s warranties with us are voided. We have no way of knowing what they did or didn’t do! Mr. [redacted]’s system has been working perfectly fine for over a year until we received a call that it wasn’t cooling. He was given a few options which he declined and we went on our way until he called me and accused us of trying to extort money out of him. Telling me that we were trying to extort money out of one of our clients is a big statement and I find that totally unacceptable and insulting by any client! In summary, he didn’t pay anything for the service call we made (it cost the company) and he wasn’t charged anything for that service call. I know my legal rights! Comfort Advisors will not be paying Mr. [redacted] for anything another company did or didn’t do! Sincerely, License #[redacted], Owner [redacted] “Family Owned & Operated”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this business owner's responses are disgusting, trying to claim I am not disabled. He proposed no action in his response and he has offered no other resolution. He also refers their warranty policy but I was never provided such a document. For your reference, details of the offer I reviewed appear below.