Comfort Aire Heating & Cooling

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is all smoke and mirrorsI would have only had to contact this fly-by-night business once if they had respondedThey did not They are trying to deflect a legitimate consumer complaint about shoddy workmanship and defective parts, turn it around, and try to attack my character and credibility, which is quite sound MrC [redacted] can contact all the police departments and lawyers he wants to The FACTS are these:On 3/15/15, Comfort Aire came to my home to troubleshoot a problem with my heaterTheir employee quoted me a price in the neighborhood of to do the repairs and I agreedWhen he said he was done and the heater was now working, I assumed he was telling me the truth, he had tested it and everything was fine, and I signed the work orderI expected to pay the bill right then and there but he said it would be mailed to me Two days later I left for Florida When I received the bill in the mail, it was far more than the price quoted and I complained, and refused to pay the higher amount because it is a dishonest practice to quote one price, do the work, and charge more It was the hottest summer on record and I had no need to turn on the heater until October When I did, I had the same problem I had when I had called Comfort Aire in March: The heater worked intermittently i.ethe gas did not always fire I completely forgot it had even been serviced by Comfort Aire for that very problem until I went downstairs to where the heater is and saw notes from the Comfort Aire technician attached to the heater w/a magnet Therefore, I called them to ask that they come back and check itLeft a message with their answering service, which called me back to tell me, "They will not be calling you back" That is when the back-and-forth started between us If they had just acted like the professional company they claim they are this never would have been an issue But I am grateful they responded as they did because a very reputable HVAC company came out, fixed the heater in less than an hour for a total of and informed me, as has the heating manufacturer (Rheem), that the part they tried to gauge me for even more was never necessary in the first place, so I obviously was right to not pay the usurious additional fees they were trying to basically steal If I could get a Protection From Abuse order against Comfort Aire for my heater, I wouldThey are dangerous is In my original complaint, I requested they finish the job/correct their workI now want a full refund and will be happy to attach any bills, work orders, letters, etc., the Revdex.com deems necessary Sincerely, [redacted] I wish to add an important comment to my rejection of Comfort Aire Lancaster PA response to my complaint, but I did not see a way to do that on the complaint form, hence, this e-mail: The business owner, MrC [redacted] , did not do the work at my house in MarchIt was performed by an employee who, according to the company's website, was new at that time When I noticed the problem was not fixed on October 1, MrC [redacted] was given ample opportunity to come to my home just a few miles from his business and check his employee's work himselfIt was a rather generous offer on my part, and risky, considering Comfort Aire's pattern and practice of dishonesty MrC [redacted] , instead, dug in his heels from the beginning and chose to spend his time attacking my character, calling law enforcement, lawyers, and anyone else he could think of, rather than just coming to my home a few miles away to assess the situation It may very well have been that the problem with the heater was completely unrelated to the work Comfort Aire did on 3/15/ As it turns out, that was NOT the case: The problem was the igniters, for which his company was paid several hundred dollars to work on (improperly), before his employee determined the problem was that I "needed a new board"(I did NOT) Therefore, it is extremely disingenuous for MrC [redacted] to now continue to Monday Morning Quarterback, claim the problem has nothing to do with his company's work (or lack, thereof), blame others, accuse me of wanting "free work", etc He still continues to talk in hypotheticals and generalities as if he knows what he is talking about To this very day, he does not.Thank you, [redacted] ***Lancaster, PA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is all smoke and mirrorsI would have only had to contact this fly-by-night business once if they had respondedThey did not They are trying to deflect a legitimate consumer complaint about shoddy workmanship and defective parts, turn it around, and try to attack my character and credibility, which is quite sound MrC [redacted] can contact all the police departments and lawyers he wants to The FACTS are these: On 3/15/15, Comfort Aire came to my home to troubleshoot a problem with my heaterTheir employee quoted me a price in the neighborhood of to do the repairs and I agreedWhen he said he was done and the heater was now working, I assumed he was telling me the truth, he had tested it and everything was fine, and I signed the work orderI expected to pay the bill right then and there but he said it would be mailed to me Two days later I left for Florida When I received the bill in the mail, it was far more than the price quoted and I complained, and refused to pay the higher amount because it is a dishonest practice to quote one price, do the work, and charge more It was the hottest summer on record and I had no need to turn on the heater until October When I did, I had the same problem I had when I had called Comfort Aire in March: The heater worked intermittently i.ethe gas did not always fire I completely forgot it had even been serviced by Comfort Aire for that very problem until I went downstairs to where the heater is and saw notes from the Comfort Aire technician attached to the heater w/a magnet Therefore, I called them to ask that they come back and check itLeft a message with their answering service, which called me back to tell me, "They will not be calling you back" That is when the back-and-forth started between us If they had just acted like the professional company they claim they are this never would have been an issue But I am grateful they responded as they did because a very reputable HVAC company came out, fixed the heater in less than an hour for a total of and informed me, as has the heating manufacturer (Rheem), that the part they tried to gauge me for even more was never necessary in the first place, so I obviously was right to not pay the usurious additional fees they were trying to basically steal If I could get a Protection From Abuse order against Comfort Aire for my heater, I wouldThey are dangerous is In my original complaint, I requested they finish the job/correct their workI now want a full refund and will be happy to attach any bills, work orders, letters, etc., the Revdex.com deems necessary Sincerely, [redacted] I wish to add an important comment to my rejection of Comfort Aire Lancaster PA response to my complaint, but I did not see a way to do that on the complaint form, hence, this e-mail: The business owner, MrC [redacted] , did not do the work at my house in MarchIt was performed by an employee who, according to the company's website, was new at that time When I noticed the problem was not fixed on October 1, MrC [redacted] was given ample opportunity to come to my home just a few miles from his business and check his employee's work himselfIt was a rather generous offer on my part, and risky, considering Comfort Aire's pattern and practice of dishonesty MrC [redacted] , instead, dug in his heels from the beginning and chose to spend his time attacking my character, calling law enforcement, lawyers, and anyone else he could think of, rather than just coming to my home a few miles away to assess the situation It may very well have been that the problem with the heater was completely unrelated to the work Comfort Aire did on 3/15/ As it turns out, that was NOT the case: The problem was the igniters, for which his company was paid several hundred dollars to work on (improperly), before his employee determined the problem was that I "needed a new board"(I did NOT) Therefore, it is extremely disingenuous for MrC [redacted] to now continue to Monday Morning Quarterback, claim the problem has nothing to do with his company's work (or lack, thereof), blame others, accuse me of wanting "free work", etc He still continues to talk in hypotheticals and generalities as if he knows what he is talking about To this very day, he does not.Thank you, [redacted] ***Lancaster, PA