Comfort Boys Air Conditioning and Heating

Dear ***; Thank you so much for your letter, and even though I know it is your job, I regret you are having to waste time on this onePlease also note the address for my business (it seems your letter to me was returned) is NOT a mailing addressMy mailing address,
should you need it, is PO Box 281, Wimberley, TX Please advise if you are sending anything by mailI don't check that box regularly, but I don't want this complainant to have my street address The complainant paid her deposit through a link on this web page, which clearly states that the program is non-refundable: http://www.camputopia.com/register.html I would be glad to forward the corresponding email receipt from Paypal, and the "last time modified" information for that web page, if you need to confirm that it was created before this complaintMy server company would probably have that data, but I'm fairly certain it's been like that for a couple of years 2.My website also states that I take into consideration people's need to drop out of training if something meaningful and legitimate should ariseLike a car accident, or a pregnancy, or a big shift in the family's revenue, and so onUnexpected life events occasionally come up that make it impossible to keep one's commitment, and I try to be compassionate about that That's not the case hereThe complainant's reason for dropping out is that I didn't reply to an email while I was on vacation with my husbandShe emailed me September I flew to Las Vegas September 24, and returned September I would be happy to provide the flight documents if you'd likeWhen I returned to work on Tuesday morning I started wading through my to - do list, and Wednesday evening I was preparing to respond to her when her email dropping out came throughWhile I concur, a one week delay responding to a student doesn't make the top ten list of all time professional behaviors, it doesn't prove the program is not going to be delivered as promised, nor is it reasonable grounds for dropping out of the programIt has nothing to do with the programHere is our email exchange, prior to her filing the complaint:
(Attached)

Complaint: ***
I am rejecting this response because: It has absolutely nothing to do with my complaint It must be a response they wrote to someone else and posted to my complaint
Regards,
*** ***