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Comfort Control Reviews (3)

Revdex.com:At this time, I have not been contacted by Comfort Control regarding complaint ID [redacted].Sincerely,[redacted]

Review: I receive a call from Comfort Control (###-###-####) on July*, 2013 at 7:36 p.m. the employee asked if my boiler could be serviced on July *, 2013. I asked what time? His response 9:00 a.m. I ask how long will the service take? The response 20 minutes. I say fine I will be there. At 9:15 a.m. on July *, 2013 I call (Irrate) and tell the person who answered this is [redacted] and I don't do late...The person on the other end says he has me scheduled for a service between 8:00-10:00 a.m. to which I responded that was NOT the agreement!! The person on the other end said that is how it is done. He further informed me the service call would take 1 hour not 20 minutes. I said that he needed to check his lying employee that misrepresented the company because I had other appointments scheduled and that the it who lied needed to be checked. The person on the other end said they do not want to do business with people like me (fine I don't want to spend my money with people who misrepresent the truth) and he hung up the phone on me.Desired Settlement: I want the people at comfort control to apologize for the lie they told me, I want the person who hung up on me to apologize for not trying to satisfy a customer in good standing. I would like my contract to be reimbursed in full and I would like for the truth to be told! Had I known that the block of time was 2 hours I would NOT have scheduled an appointment for July *, 2013 I would have scheduled for a time when I could have devoted a 2 hour block of wait time and the 1 hour service time.

Review: Comfort Control was hired to conduct a boiler inspection on our building and submit this report along with payment we provided them, to the City of New York Department of Buildings. This is a service that they have been hired to do for us for over 30 years. We recently learned that there are 10 open violations from the DOB, all referencing failure to submit boiler inspection report, dating as far back as 1993. We are now faced with a $7,000 fine for these violations. In an effort to get this rectified, we have placed numerous calls to all their listed numbers from Dec. **, 2014. On the few occasions we were able to speak with someone we were told that the matter was being looked into and we will receive a follow up call to confirm once done. To date we have not received a call notifying us of any updates. We've asked them to provide us with the actual reports (as we never received the actual copies) and this request has gone unanswered as well. The company is no longer located at their listed address and when asked, they provided us with a fictitious location.Desired Settlement: In order to have the violations removed, we need to submit to the DOB copies of the actual inspection reports, which we need Comfort Control to provide us with. We also request that they pay the total fines of the violations imposed on us from the City of New York as this was a service they have already received payment for from us. We'd also like to be provided with their new physical location. If they are not willing to provide any of the above, then we require a full refund of all payments made that coincide with the dates of the violations.

Consumer

Response:

At this time, I have not been contacted by Comfort Control regarding complaint ID [redacted].Sincerely,[redacted]

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Description: HEATING CONTRACTORS

Address: 1780 W 9000 S PMB 126, West Jordan, Utah, United States, 84088-6501

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