Comfort Dental Cherry Creek

To Whom It May Concern:In response to the complaint for Ms. [redacted]. Patient had came in various' time. On all occasions, patient needed additional treatment.We are more then happy to write off the balance for the patient. As the office overlooked the additional monies due. The office...

attempted to reach out to patient via mail, phone and email for 3 months. All attempts were unsuccessful. I apologize for the inconvenience. If there is any additional questions, please feel free to contact me.  Thank you,[redacted]

This matter has been resolved with the customer directly and there is no remaining balance on the customer account. On the day of the treatment, the customer copay was miscalculated by the insurance coordinator. When this issue was brought to my attention, we investigated further than had been...

previously investigated and found the miscalculation. It was a mistake and training has been conducted for all staff to avoid these types of mistakes in the future. I apologize for the inconvenience this matter was to the customer.Sincerely,[redacted]