Comfort Experts, Inc.

Date Sent: 12/29/2016 12:00:00 AMRegarding [redacted] complaint, we offered fair compensation to Mr. [redacted] Via text with no reply!Also this is dating back well past the labor Warranty, that was from the installation date, Also at the time of the work preformed I myself was not the owner of this company, and still offered to make fair on his out of pocket cost just wasn't willing to pay over inflated cost that he himself agreed to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To follow up on the Business response to complaint ID [redacted], there are several clarifications I would like to make. The Business has not contacted me or sent any correspondence since 7/26/2016.  The business response to Revdex.com on 12/29/2016 indicates an offer of “fair compensation.”  This is assumed to be an offer on 7/26/2016 to reimburse half of my out-of-pocket expense of $555.00.  As indicated in my response email on 8/14/2016, 50% reimbursement is not an acceptable resolution.  There is also a suggestion that the equipment was out of warranty.  This is not accurate.  The furnace was installed on 10/28/2015 and included a 1-year parts/labor warranty (refer to attached agreement signed 10/13/2014).  Although the warranty agreement dates back to 2014, the specified furnace was installed on 10/28/2015.  After discovering a problem with the AC in June 2016, I attempted to have the Business inspect and repair the system.  However, the Business did not show up for the scheduled appointment and did not follow up or respond to my text.  At that point, I was required to have the system inspected and repaired by a 3rd party contractor. The furnace manufacturer referred me to the 3rd party contractor.   They inspected the system, diagnosed the problem and made the repair.  My out-of-pocket cost for this work was $555.00 (refer to attached invoices).  After reviewing the invoices and discussing itemized costs with the 3rd party contractor, I believe the invoices to be an accurate representation of the work he performed.  If the business would argue that $555.00 is too high, I would suggest that the cost is an accurate accounting of work performed in a satisfactory manner by a reputable company that was referred to me by the equipment manufacturer.  Furthermore, the expense was caused by a long pattern of negligence on the part of the Business. My experience with this Business started well in 2014, but has since become a very long, frustrating, and costly ordeal as indicated by the attached timeline.  At this point, all I request is reimbursement for my direct expense required to fix a mistake (or multiple mistakes), made by the Business, on equipment that was covered under their warranty.  5 Attachments
Regards,
[redacted]

Response:To follow up on the Business response to complaint ID [redacted], there are several clarifications I would like to make. The Business has not contacted me or sent any correspondence since 7/26/2016.  The business response to Revdex.com on 12/29/2016 indicates an offer of “fair compensation.”  This is assumed to be an offer on 7/26/2016 to reimburse half of my out-of-pocket expense of $555.00.  As indicated in my response email on 8/14/2016, 50% reimbursement is not an acceptable resolution.  There is also a suggestion that the equipment was out of warranty.  This is not accurate.  The furnace was installed on 10/28/2015 and included a 1-year parts/labor warranty (refer to attached agreement signed 10/13/2014).  Although the warranty agreement dates back to 2014, the specified furnace was installed on 10/28/2015.  After discovering a problem with the AC in June 2016, I attempted to have the Business inspect and repair the system.  However, the Business did not show up for the scheduled appointment and did not follow up or respond to my text.  At that point, I was required to have the system inspected and repaired by a 3rd party contractor. The furnace manufacturer referred me to the 3rd party contractor.   They inspected the system, diagnosed the problem and made the repair.  My out-of-pocket cost for this work was $555.00 (refer to attached invoices).  After reviewing the invoices and discussing itemized costs with the 3rd party contractor, I believe the invoices to be an accurate representation of the work he performed.  If the business would argue that $555.00 is too high, I would suggest that the cost is an accurate accounting of work performed in a satisfactory manner by a reputable company that was referred to me by the equipment manufacturer.  Furthermore, the expense was caused by a long pattern of negligence on the part of the Business. My experience with this Business started well in 2014, but has since become a very long, frustrating, and costly ordeal as indicated by the attached timeline.  At this point, all I request is reimbursement for my direct expense required to fix a mistake (or multiple mistakes), made by the Business, on equipment that was covered under their warranty.

Regarding [redacted] complaint, we offered fair compensation to Mr. [redacted] Via text with no reply!Also this is dating back well past the labor Warranty, that was from the installation date, Also at the time of the work preformed I myself was not the owner of this company, and still offered to make...

fair on his out of pocket cost just wasn't willing to pay over inflated cost that he himself agreed to.