Comfort Furniture Inc

I am rejecting this response because: they already done before wht never fixed

per the agreement the customer agreed to another item which arrived damaged and per the customer we reordered the item for exchange after the item had been ordered the customer called to cancel the item however per store policy there is a 30% restocking fee on all canceled orders

Thanks for your timeAs discussed this morningI am ready with below options.I will take Eastern King with Night stand { Also take Chest and Dresser of Same Set} to Adjust the Money.Here is breakup on my previous order:Cal King with Night Stand $1200Queen with Night Stand $Accent
Chair {$Each} which we have cancelled next day. These chairs were in warehouse as display items.They can adjust Dresser and Chest amount against Queen and Accent chairs and remaining they can refund me.Regards,***

The factory has serviced the sofa set we can send out a third party repair person who has been approved by the factory sales rep if this will work please let us know and we will have the repair tech call and schedule a window to come and service the set.

I do not have the agreement anymore. Upon paying off the lease, I disposed of the receipt. You can ask Comfort Furniture for a copy. They definitely should have it on file, and the lease is through [redacted] which do not give detailed reports of the lease online.. All it states in the agreement is a "dinning set". No specific catalog number or anything of that sort. But what was verbally agreed upon, Comfort Furniture did not fulfill the agreement. Instead they  brought something completely different than agreed upon and tried to pass it off for being okay. I did not get what I originally agreed upon and they continued to try and fix the mistake but something kept going wrong, from sending the wrong item a second time, to damaging the item that we settled on. Its been bad business the entire time. I should have not had to pay the 30% restocking fee considering all of the inconvenience they have caused me. I will never go there again.

Hello this issue has already been resolved items where picked up from customers house and a refund was issued

May 9, 2017 Re: Revdex.com ID #[redacted] / Invoice #[redacted] / [redacted] Dear Ms. [redacted], In response to the above client and complaint, it is my intent to clarify this situation and communicate our stance here at Comfort Furniture. With regard to Mr. [redacted] request to make yet more changes to his original “special order”, in keeping with Comfort Furniture’s Mission to provide quality merchandise at an affordable price while providing top-notch customer service,  we are willing to provide the following to be delivered on Friday, May 26th or Saturday, May 27th, which ever day works best for  Mr. [redacted]: Original Order  (policy states NO CANCELLATION, NO REFUND on Special Order): CA King Bed, 2 night stands – Home Elegance #[redacted] Queen Bed, 2 night stands – FOA #[redacted] Server & Hutch – SUN#[redacted]
2 Accent Chairs – Blue/Gray Box Pattern $3500 package deal Adjusted Order (policy exception) EASTERN King Bed, 2 night stands – Home Elegance #[redacted] /$1300 Dresser #[redacted] / $650 Chest #1824 / $550 Server & Buffet - SUN #[redacted] /$1000  Adjusted Order Total:    $3500 Please keep in mind, there was a $40 amount due for previous order placed in April for yet again an order made after the fact that resulted in higher cost that has yet to be paid by customer. In closing, Ms. [redacted], please inform us at your earliest convenience of the date for delivery the customer selects so that we may schedule appropriately. We expect a response from customer within 48 hours agreeing to the above or we will deliver the original order as agreed.  Thank you. Respectfully, [redacted] Comfort Furniture

I am rejecting this response because:YES they did pick up the furniture set. However, not a FULL refund was issued. I still have to pay the 30% restocking fee. They were the ones that messed...

up the order. Only a partial refund has been issued and I feel as tho a FULL refund should be issued. Remaining amount to be paid: 30% restocking fee of $299.00+tax

We are very sorry to hear this customer was not happy with our service.  We have taken some action to better educate our customer service and to make sure nothing like that will happen again in a future. [redacted]

The customer stated that the material is fading on the sofa and love seat. We have yet to see the merchandise I stated that the warranty doesn't cover shipping and would be like a delivery fee or they are free to...

bring the merchandise in. Once the merchandise is at our location it is determined weather or not it is a defect or misuse. If it is in fact a defect the manufacturing company will then pick up the items from us for either repair or replacement. Please be aware we do not perform repairs at the store and replacements are at the discrepancy of the wholesaler not us. Any further questions please feel free to contact us at [redacted]

Review: Purchased a sofa loveseat set that has faulty upholstery it has quickly become discolored from brown to an off white any where you have routine seating.Desired Settlement: replacement

Business

Response:

The customer stated that the material is fading on the sofa and love seat. We have yet to see the merchandise I stated that the warranty doesn't cover shipping and would be like a delivery fee or they are free to bring the merchandise in. Once the merchandise is at our location it is determined weather or not it is a defect or misuse. If it is in fact a defect the manufacturing company will then pick up the items from us for either repair or replacement. Please be aware we do not perform repairs at the store and replacements are at the discrepancy of the wholesaler not us. Any further questions please feel free to contact us at [redacted]