Comfort Furniture

Hello this issue has already been resolved items where picked up from customers house and a refund was issued

May 9, Re: Revdex.com ID # [redacted] / Invoice # [redacted] / [redacted] Dear Ms [redacted] , In response to the above client and complaint, it is my intent to clarify this situation and communicate our stance here at Comfort FurnitureWith regard to Mr [redacted] request to make yet more changes to his original “special order”, in keeping with Comfort Furniture’s Mission to provide quality merchandise at an affordable price while providing top-notch customer service, we are willing to provide the following to be delivered on Friday, May 26th or Saturday, May 27th, which ever day works best for Mr***: Original Order (policy states NO CANCELLATION, NO REFUND on Special Order): CA King Bed, night stands – Home Elegance # [redacted] Queen Bed, night stands – FOA # [redacted] Server & Hutch – SUN# [redacted] Accent Chairs – Blue/Gray Box Pattern $package deal Adjusted Order (policy exception) EASTERN King Bed, night stands – Home Elegance # [redacted] /$Dresser # [redacted] / $Chest #/ $Server & Buffet - SUN # [redacted] /$ Adjusted Order Total: $Please keep in mind, there was a $amount due for previous order placed in April for yet again an order made after the fact that resulted in higher cost that has yet to be paid by customerIn closing, Ms***, please inform us at your earliest convenience of the date for delivery the customer selects so that we may schedule appropriatelyWe expect a response from customer within hours agreeing to the above or we will deliver the original order as agreed Thank youRespectfully, [redacted] Comfort Furniture

RevDex.com: This has been resolved with the business, thank you for your help Regards, [redacted]

The customer stated that the material is fading on the sofa and love seat. We have yet to see the merchandise I stated that the warranty doesn't cover shipping and would be like a delivery fee or they are free to... bring the merchandise in. Once the merchandise is at our location it is determined weather or not it is a defect or misuse. If it is in fact a defect the manufacturing company will then pick up the items from us for either repair or replacement. Please be aware we do not perform repairs at the store and replacements are at the discrepancy of the wholesaler not us. Any further questions please feel free to contact us at [redacted]

I am rejecting this response because:YES they did pick up the furniture setHowever, not a FULL refund was issuedI still have to pay the 30% restocking feeThey were the ones that messed up the orderOnly a partial refund has been issued and I feel as tho a FULL refund should be issuedRemaining amount to be paid: 30% restocking fee of $299.00+tax

I do not have the agreement anymoreUpon paying off the lease, I disposed of the receiptYou can ask Comfort Furniture for a copyThey definitely should have it on file, and the lease is through [redacted] which do not give detailed reports of the lease onlineAll it states in the agreement is a "dinning set"No specific catalog number or anything of that sortBut what was verbally agreed upon, Comfort Furniture did not fulfill the agreementInstead they brought something completely different than agreed upon and tried to pass it off for being okayI did not get what I originally agreed upon and they continued to try and fix the mistake but something kept going wrong, from sending the wrong item a second time, to damaging the item that we settled onIts been bad business the entire timeI should have not had to pay the 30% restocking fee considering all of the inconvenience they have caused meI will never go there again

We are very sorry to hear this customer was not happy with our service We have taken some action to better educate our customer service and to make sure nothing like that will happen again in a future [redacted] **