Comfort House

Beware of the Return Policy Purchased an item as a present in December 2015 a month ahead of my Aunt's birthday on January 22nd. Unfortunately in the interim she changed her bed and the item purchased was the wrong size. Tried to return for refund or credit on Jan 25th. The company refused. Note - the item was unopened in the original wrapping and box. Beware, companies that have this lack of flexibility of customer service are to be avoided.

I purchased a replacement roof for my screen room. Comfort House shipped it promptly and the item was well packaged. The replacement roof has vented holes that are reinforced and should help in the longevity of the replacement roof. I highly recommend Comfort House to anyone seeking replacement parts for their screen room.

Hi-The client is correct the item did not come with a metal stand although metal stand was stated in our ad.  We apologize greatly for this error.  A stand had originally been included but there was a manufacturer’s specification change and it was removed from the package.  In...

error, the description was not fully updated when we removed the photo showing the item with the stand.We rectified the description as soon as Ms. [redacted] made us aware of the error.  We informed her on July 22nd that since there was an error, the merchandise may be returned to us without any cost to her and we provided instructions on how to send it back using our prepaid label.When we then received this compliant on 7/30, we called Ms. [redacted] and again informed her that the merchandise can be returned at our cost, not at her cost, with instructions on sending it back using our prepaid label.Unfortunately we do not have a stand to send since this product no longer includes a stand.  We will issue a refund in full once the merchandise is received back.  She has 30 days from receipt of her delivery to return the merchandise.  If she wishes to keep the item, we will be happy to issue a store credit of $10 towards her next purchase to help make up for the inconvenience.Thank you,Comfort House

Beware of the Return Policy

Purchased an item as a present in December 2015 a month ahead of my Aunt's birthday on January 22nd. Unfortunately in the interim she changed her bed and the item purchased was the wrong size. Tried to return for refund or credit on Jan 25th. The company refused. Note - the item was unopened in the original wrapping and box. Beware, companies that have this lack of flexibility of customer service are to be avoided.

Beware of the Return Policy

Purchased an item as a present in December 2015 a month ahead of my Aunt's birthday on January 22nd. Unfortunately in the interim she changed her bed and the item purchased was the wrong size. Tried to return for refund or credit on Jan 25th. The company refused. Note - the item was unopened in the original wrapping and box. Beware, companies that have this lack of flexibility of customer service are to be avoided.

Review: Purchased a Dynatrap DT2000XL Insect Eliminator from this company that was advertised to come with "includes two 6-watt UV bulbs (3000 hours/4 months), metal stand, and retaining cage. 115 volts; AC; 7' power cord. 1-year mfg. warranty."This did not come with the metal stand. When contacted they stated that what I bought does not come with the metal stand even though it was advertised. I requested some sort of replacement for the stand so I could hang this bug system as suggested by retailer. I was informed that if the product is eligible to be returned, I could return it at my own cost.

Item #: 65611F

Order comfort[redacted]Desired Settlement: I would like for them to send me any metal stand that I can hang this on , or a credit me for not including a part of the product that was advertised that I purchased

Business

Response:

Hi-The client is correct the item did not come with a metal stand although metal stand was stated in our ad. We apologize greatly for this error. A stand had originally been included but there was a manufacturer’s specification change and it was removed from the package. In error, the description was not fully updated when we removed the photo showing the item with the stand.We rectified the description as soon as Ms. [redacted] made us aware of the error. We informed her on July 22nd that since there was an error, the merchandise may be returned to us without any cost to her and we provided instructions on how to send it back using our prepaid label.When we then received this compliant on 7/30, we called Ms. [redacted] and again informed her that the merchandise can be returned at our cost, not at her cost, with instructions on sending it back using our prepaid label.Unfortunately we do not have a stand to send since this product no longer includes a stand. We will issue a refund in full once the merchandise is received back. She has 30 days from receipt of her delivery to return the merchandise. If she wishes to keep the item, we will be happy to issue a store credit of $10 towards her next purchase to help make up for the inconvenience.Thank you,Comfort House

Review: I bought a box of six Cuisinart GF-80 Cleanwater Coutertop replacement Filters from ComfortHouse.com on 10/22/12 for my Cuisinart CleanWater 2-Gallon Coutertop Water-Filtration System. Several months later, I conclude that four out of six filters are defective. I contacted Comfort House on 6/05/13 and they told me that the warranty period of the product I purchased is 90 days, so they cannot do anything about it. The reason I want to file a complaint is because it is impossible for me to know if any filters has defective or not during 90 days because the way the water-filtration system works. It is a common sense to replace a filter for any water dispenser every three to four months. For the one I purchased, the manual says every three months. The first filter I used is a functioning one so I used it for three months (90 days). Three months later, when I replaced it with the second filter, and I found it is defective. However, the 90 days warranty period has passed. It is unreasonable to ask anyone to "try" or "test" all six filters right away after the purchase, before you actually need to replace an existing dirty filter. Given the fact that each filter is sealed in a plastic bag to prevent dust, and once you "test" it, how would you store it and keep it dry and clean again? On top of that, there are 6 steps from the manual to setup a filter and it takes 20 [redacted]utes to setup each filter. I also contacted Cuisinart regarding this, and they said the retailer is responsible for selling defective products.Desired Settlement: I am seeking for partial refund.

Business

Response:

Good morning. We received your complaint concerning [redacted].

To address the matter, we’ve never received a single complaint or even heard about a problem with a Cuisinart Water Filter before [redacted] contacted us in June of 2013 about an October 2012 purchase of 6 filters which were $12 each at that time.

We’re sorry this client had a problem with them, however, it was many months beyond our return time when. customer contacted us and customer was referred to Cuisinart customer service for warranty assistance. We dispute the fact that Cuisinart advised this client that we sold defective products. I don’t believe there is any possible way anyone from Cuisinart, whom we‘ve done business with for 15 years, would say to a consumer that Comfort House sells defective product.

If Cuisinart is unable to replace the filters directly under factory warranty, which is the normal procedure, customer should immediately send them back to Comfort House and we will as a courtesy replace them, free of charge despite the purchase being made over one year ago. Customer must first provide the specific name and phone extension of the representative at Cuisinart who told the custom er that Cuisinart would not be able to assist them as we will have to supply this information to Cuisinart to be reimbursed for the replacement merchandise. If client does not have the information. about the Cuisinart representative, it must be obtained again from Cuisinart so that it can be provided to us to process a replacement.

Based on the fact this order was placed over a year ago, and that our store has documented 30- day return policy, and that proper procedure was followed by referring client to Cuisinart when he contacted us in June, I don’t believe this should be considered a valid complaint and count on our record. I therefore request this dispute be dismissed and that this response be provided to customer. on an. informational basis only so that the merchandise can be replaced for him if Cuisinart is unable to.

Sincerely yours,