Comfort Inn and Suites Columbus Downtown- OH

Complaint: [redacted] I am rejecting this response because:I have spoken on the phone to Mr [redacted] once, not multiple timesHe did not at any point in that one conversation on August 11th state the room rate was per nightHad he said that, I would have cancelled then and thereEvery other time I tried contacting him or his superior, I was told that neither was availableWhen I made the group block reservation, I was quoted by Misty (who apparently doesn't work there any longer) $TOTAL for both nights togetherNever once did she say the total price she was quoting was per night, and regardless of the contract Mr [redacted] has attached, he is wrongI asked her on multiple occasions if the rate was for both nights and she assured me that it wasMisty may be gone now, but I am not responsible for what Misty quotedThe group rate contract does NOT in any place mention a per night rateIt breaks out the number of rooms that I asked to place on hold for the block over a two night period and lists each type of room for $Again, it does not state per nightEven though Mr [redacted] may think that it should be common knowledge that all contracts are per night, your contract must clearly state as suchFurthermore, the contract (as we can see by Mr***'s attachment) was never executed by the hotel representative or myself, deeming it worthlessThe contracts that that have been produced for my guests were signed by them in good faith that they were receiving the rate I was quotedThey cannot be held responsible for lies that were told in an effort to make more moneyAdditionally, room rates, as I am currently looking at the website, are $80/nightThis would mean that nights would be $And, given that a discount is usually given to room block reservations, it would make sense for the total cost for two nights together to be reduced to $The logic that Mr [redacted] is trying to use, just does not add upI could book a room right now for one night and pay $dollars for a Thursday night (which was one of the days of the week I had reserved)Why then, would I agree to pay $for the same weeknight? It makes no senseIf $was the nightly rate, my family could have stayed at the Doubletree by Hilton, a much nicer hotel, where that price could reasonably be quotedMr***'s new front desk associate he speaks of or someone else certainly found a way to charge my mother's credit card for $for rooms over the course of daysEven if the cost of the rooms had been $per night, which they were not, $is exorbitant and much more than the cost of those roomsFunny enough, that same new front desk associate said their records don't show those charges, and those invoices weren't attachedThat's fine though, because my mother has since obtained her credit card statements where the amounts have been charged.Lastly, I need to mention the sheer disregard and disrespect this "business" has for its patronsI received no phone calls from them after filing a complaint with Choice Hotels; where they are required to respond within hour of that complaint being filedI have continued to try to rectify this situation, but have gotten no response from anyoneI believe my father has even tried contacting themHe has maybe been able to speak to Mr [redacted] or his superior once, and they promised they would be calling meI never received that callNot only did I have to deal with the issue where they booked and charged my sister for her stay in July (when the room block reservation was clearly made for August) two weeks prior to my wedding and had to worry about whether or not my guests would even have rooms considering the unprofessional and disorganized nature in which this "business" is run, I dealt with it again...ON MY WEDDING NIGHTHow incredibly apathetic of Mr [redacted] and his superior! I cannot understand why they continue to pretend like they have a leg to stand on when they have obviously been implementing fraudulent business practicesThey are outright stealing from consumersThe last thing I want to say is, all I want is the price I was quoted $for BOTH nights together for all of my guestsI am not asking for anything free or for anything beyond what I was told I would be givenThat "courtesy" discount really doesn't even make a different at this point given the surmounting inconveniences that have been thrust upon usI am appalled at the lack of humanity these two men are showingTo take advantage during a time that should be remembered as the happiest in my life, is atrociousI have to relive their deplorable behavior every time I think about my experience with them during my weddingRegards, *** [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We spoke to several individuals at the hotel in the month after we left and the credit clearly showed up in the system as we were told several times They even tried to credit us over the phone and the manager said he was unable too and a check would be sent Let's stop the games, kindly send a check for the night we did not stay which is in your system If not our last resort is legal action Regards, [redacted]