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Comfort Inn-Beacon Marina #3562

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Comfort Inn-Beacon Marina #3562 Reviews (1)

Review: On May 24, 2013, I called the Comfort Inn on [redacted] to make reservations for the 4th of July holiday for two days (July 3 - July 5, 2013)and I was paying for this reservation using my Debit Card. In speaking to Comfort Inn, I clearly told them these reservation was for the 4th of July. On June 10th, I noticed that the amount of $127.64 was pending in my bank account. I then called Comfort Inn and asked why was my debit card being ran. I was informed that this was a confirmation of my reservation and that this amount was not to be paid until after our stay. I told Comfort Inn that I was not informed of that procedure in the initial conversation when I made the reservation. Today, June 18th, I noticed that the amount of $127.64 was cleared by my bank. I called Comfort Inn and was told that they had me down as a no-show. I talked to the Manager, [redacted] and informed her that the month was erroneously put in by her staff and that the reservation was for July, not June and also if her staff had checked the date when I called the second time (June 10th) concerning the money amount pending, they would have seen the error because I called The Comfort Inn again(June 10th), after June 3rd and June 5th. The Manager ([redacted])refused to apply the $127.64 to the original July reservation and also refused to refund my money but was more than happy to give me another reservation for July and charged me an additional $127.64. I informed her that this was "unacceptable". I had already paid for her staff's mistake and was not going to give the organization an additional 127.64. I am very disappointed with the Comfort Inn and the way they do business. If the Clerk has checked my reservation when I called June 10th., she would have noticed the error (but she didn't).Desired Settlement: I would like the $127.64 to be refunded.

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Description: Hotels

Address: 255 Lore Road - PO Box #869, Solomons, Maryland, United States, 20688

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