Comfort Inn Central

We apologize to any inconveniences that this may have caused our guestWe like to provide a warm and welcoming environment for our guests, with the attempt of making it as homely as possible as many
of our guests frequent here oftenWe are in the hospitality industry and try to provided a hospitable environment for our guests to relax and get refreshed in order to take on the grueling tasks of the following daysIn order for us to do that we like to make sure that all guests are comfortable, and when they see something wrong, whether it be something in their room or outside, we make it a point to take the necessary precautions to resolve the issueUnfortunately one of the complaints we received was an odor of burnt Marijuana coming from a room that is non-smokingMany of our guests that stay with us do not appreciate this scent as it wreaked it the hallways and reached up to the front desk where everyone checked in or walked out of the elevator fromGuests smelling that scent rather than the warm smell of potpourri that we have in the lobby discomforts some guests and sometimes leads guests to question their safety as well as the hotels integrityWe do not want guests to feel unsafe or unwelcome at our hotelThe smell was rather strong and ever lastingWe understand that people may have to use the substance for medicinal purposes but we don't not appreciate that use that substance within the confines of our indoor property where many can smellIf absolutely necessary to do so, we may be able to come to a conclusion on how to go about it but not notifying the front desk was not the way the front desk believed was an effective plan of actionWe do apologize for the chargesWe did have to post charges to have the entire room cleaned appropriately to get of any reside that may have remainedHowever the total charges that were posted to the credit card were incorrectIn doing the adjustments the card was charged additionally rather than reduced which occurredWe have since spoken with the credit card company and sent them the letter explaining what happened and what charges were necessary and what were accidentally overchargedAgain we are not a hotel that is here to make an additional profit off of our guests becauseWe simply like a complaint free environent and like to make sure that our guests and feel safe and comfortable within the confines of our hotel

I am rejecting this response because:I can appreciate that smoking is not allowed in the room and on principle, I can't accept the Comfort Inn's response because WE WERE NOT SMOKING. If there were other guests who complained, why were we not asked to leave? We stayed nights and were never confronted about smoking until I asked about the charges. The additional charges made to the room were not made just once but different times over the following week. And when I called the hotel to discuss the charges, my calls were screened and no one would pick up the phone - at a hotel! When my bank called to provide mediation, they picked up on the second ring

Review: We stayed for 2 nights in a pet stay room on the 1st floor. We were charged $250 for smoking in a non-smoking room, which we did not do. Then for a week after, I received multiple notices from my bank for several charges being debited, then credited, then debited again. The hotel manager wouldn't speak with me or return my calls to explain. One week after we checked out of our room, I was charged 2 separate charges of 331.72 and 52.76, in addition to $250 charge! I tried calling the hotel again and when the phone rang, they hung up on me, at least 20 times. I finally went to my bank after several attempts to resolve the matter. The bank also tried calling Comfort Inn Mount Shasta to find a resolution and was told by the front desk agent that she didn't know what the charges were for and that she couldn't help. Before sending my claim to the fraud department, the bank tried to contact Comfort Inn Mt. shasta again and they hung up on the bank! The multiple false charges created an overdraft on my account which resulted in $140 in fees...all because Comfort Inn Mt. Shasta can't figure out their stuff. I have been refunded on 3 of the four overdraft fees and would like a refund on the forth.Desired Settlement: I would like to have the overdraft fee back. I am waiting for my bank's final response which could take weeks.

Business

Response:

We apologize to any inconveniences that this may have caused our guest. We like to provide a warm and welcoming environment for our guests, with the attempt of making it as homely as possible as many of our guests frequent here often. We are in the hospitality industry and try to provided a hospitable environment for our guests to relax and get refreshed in order to take on the grueling tasks of the following days. In order for us to do that we like to make sure that all guests are comfortable, and when they see something wrong, whether it be something in their room or outside, we make it a point to take the necessary precautions to resolve the issue. Unfortunately one of the complaints we received was an odor of burnt Marijuana coming from a room that is non-smoking. Many of our guests that stay with us do not appreciate this scent as it wreaked it the hallways and reached up to the front desk where everyone checked in or walked out of the elevator from. Guests smelling that scent rather than the warm smell of potpourri that we have in the lobby discomforts some guests and sometimes leads guests to question their safety as well as the hotels integrity. We do not want guests to feel unsafe or unwelcome at our hotel. The smell was rather strong and ever lasting. We understand that people may have to use the substance for medicinal purposes but we don't not appreciate that use that substance within the confines of our indoor property where many can smell. If absolutely necessary to do so, we may be able to come to a conclusion on how to go about it but not notifying the front desk was not the way the front desk believed was an effective plan of action. We do apologize for the charges. We did have to post charges to have the entire room cleaned appropriately to get of any reside that may have remained. However the total charges that were posted to the credit card were incorrect. In doing the adjustments the card was charged additionally rather than reduced which occurred. We have since spoken with the credit card company and sent them the letter explaining what happened and what charges were necessary and what were accidentally overcharged. Again we are not a hotel that is here to make an additional profit off of our guests because. We simply like a complaint free environent and like to make sure that our guests and feel safe and comfortable within the confines of our hotel.

Consumer

Response:

I am rejecting this response because:I can appreciate that smoking is not allowed in the room and on principle, I can't accept the Comfort Inn's response because WE WERE NOT SMOKING. If there were other guests who complained, why were we not asked to leave? We stayed 2 nights and were never confronted about smoking until I asked about the charges. The additional charges made to the room were not made just once but 3 different times over the following week. And when I called the hotel to discuss the charges, my calls were screened and no one would pick up the phone - at a hotel! When my bank called to provide mediation, they picked up on the second ring.

Review: The Comfort Inn hotel charged us $50.00 in door damages three days after we had stayed there for one night. We arrived at 11:19 PM on 4/12 and checked out at 8:18 AM. 4/13. The room is handicapped room right by the front desk and right in front of the breakfast area. We did not do any damage to anything there. The manager won't even tell us what door was damaged.Desired Settlement: I want the $50.00 refunded!

Review: SUMMARY We canceled a reservation 1-2 hours after making it, but were still charged $98.99 for the night. When we cancelled, we confirmed over the phone that there would be no fee for doing so. I discovered the invalid charge when going through my bank statements to prepare for filing business taxes. DETAIL On Oct 21, 2013 we called to make a reservation. We made the reservation about an hour before we arrived in town. Upon arrival, we waited in the lobby for over half an hour. There were several people in line ahead of us and the man at the front desk was clearly having some trouble taking care of everyone. One woman was at the counter with him for 15-20 minutes just to get checked in. Because it was so busy, we left and called to cancel. A man answered the phone, and after looking up my name to check the reservation he confirmed that he could cancel it. I asked if there were any cancellation fees, and I was told no. I called the Inn on 1/6/2014 when I discovered the invalid fee and spoke to [redacted] to report the problem. She called me back after speaking to the owner, [redacted], and let me know that he said a refund is not possible since we canceled the same day we made the reservation. This should have been disclosed to us at the time we called to cancel. We were not satisfied with the response from [redacted], so we requested that the owner call us directly. She stated he would do that the next day and she also provided us with his direct email address. I sent the email to him the same day, 1/6/2014. He did not call us back and has failed to respond to our email.Desired Settlement: We request a refund for the total amount charged of $98.99.

Review: The free wireless internet provided by Ovatation Networks inserts ads directly into the source code for websites while browsing. This not only creates the impression that your system has been infected with malware, but also obscures the content on many websites and slows down the affected system. Since we had thought one of our laptops was infected we were up very late trying to eliminate the malware and did not get a full night's sleep. Desired Settlement: I want them to stop doing this.

Business

Response:

I have spoken with [redacted] White (she shared the room with Mr. [redacted]), through mail and email, regarding the complaint that was placed through my corporate office. At this time, I am waiting on information from the Ovation Networks management team regarding their ad practices. I left a voicemail earlier and do not want to be late responding to this complaint but I have no information at this time. This is something we are taking very seriously.