Comfort Inn & Conference Center

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Revdex.com:
At this time, I have not been contacted by Comfort Inn & Conference Center regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Comfort Inn & Conference Center regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: My family and myself were bitten severely by bed bugs at the hotel. I was bitten so bad on my face my left eye was swollen shut we had bites all over our bodies I called the front desk the person didn't seem to believe me was very indifferent then told me the manager would call me and offered me a 10% discount. The manager has never called and I had to throw away $100's worth of clothes. I was given $7.Desired Settlement: I think they should at least refund the money we spent on the hotel night and in the future take better care of the hotel rooms and cleanliness. They should also pay attention to the customers and really call back when they say they will.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Comfort Inn & Conference Center regarding complaint ID [redacted].

Regards,

Review: I signed into the Comfort Inn on June 8, 2013 advising that I would have an extended stay. My rate was $511.89 per week. I paid in advance for my stays each week. I was told each time I paid that the rate was the same $511.89. My payments were made on 06/08/2013, 06/14/2013 and 06/21/2013. I would pay the Friday before the Saturday that I was due to check out. On the 21st after making a payment, I checked my bank account and noticed that $624.89 had been debited instead of $511.89. I called the front desk and advised that my account had been over debited by Comfort Inn in the amount of $113.00. I asked to speak to a manager and was told one was not available. The female stated she could not help me or do anything but "the guy" would be in later (4:00 p.m.). I never saw him. My calculation for three weeks (6-8 to 6-29) is $1535.67. The first payment of $511.89 was cleared on 06-10-2013. There was a $300+ and $100+ pre-authorized hold during the week of 06/17; another payment cleared on 06/24/2013 for $1136.78 and a pre-authorized hold for $624.89. I left a message for [redacted] today because I was given her name as a contact when I stopped by the front desk on my way to work. My rates are Mon -Friday $59.00 + $7.67 and week end $79.00 + $10.27. Yet for 06/21, 06/22 and 06/23 the printout shows charges for $79.00 + $10.27. I should be paid through Saturday, June 29, 2013. Again my calculation for three weeks at $511.89 per week totals $1535.67. The printout is showing a payment of $511.89, $1136.78 with a balance due of $446.35.. There is also a separate sales tax of $138.32 shown on the printout which shows payments that total $1648.67 w/$446.35 due.Desired Settlement: REFUND of $559.35 = ($1648.67 + $446.35) - $1535.67;$624.89 pre-authorized hold removed or refunded if payment is taken;Payment for overdrafts;itemized statement of payments/charges; copy of receipt I signed with each payment; Itemized statement showing the pre-authorized holds that were put on my account and the status of each. The receipts that I signed each time I paid. Ability to use my Choice Points. I am NOT asking for any special complementary treatment-just honesty and fairness

Business

Response:

Hello

We have contacted our guest to explain our credit card processing system. Our guest is using a Debit credit card and initially checked in for 7 nights, and the debit card given for payment was posted and processed as a debit charge of $511.89. Then on 6/14/13 she came in the evening to extend her stay. The debit credit card was authorized only. Then on 6/21/13, she came in the evening again to extend her stay. The debit card was again authorized. At that time the front desk manager then process the authorizations to actually post since the balance was then$1,136.78. With our rates being different on the weekends, he realized that several nights posted at the higher weekend rate. He then posted a credit to her debit card in the amount of $135.60. This leaves the guest with a total of $1,513.07 for the 21 nights. This guest is still currently staying with us and we have not had any other questions concerning charges.

Thank you