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Comfort Inn JFK Airport

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Comfort Inn JFK Airport Reviews (4)

Revdex.com:At this time, I have not been contacted by Comfort Inn regarding complaint ID [redacted]. This is not teh first time I contacted the business. I called them directly when I found I was fully charged and left my cell phone number to the [redacted] with a  message and...

he told me the [redacted] will get back to me. She never did. Additionally, I filed a complaint with [redacted] over teh phone who assured me the hotel will contact me in three days and they gave me a case number but the hotel never did. I called back [redacted] and they said the hotel sent THEM an apology but they are offering me no compensation. So, terrible and most unprofessional customer service and management. As long as they charged the customer they don't care. It's like saying "show us what you can do now". Thus, Revdex.com was my last resort before I look for an attorney and sue for a refund, which I believe is very well-deserved. Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Comfort Inn regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was totally disatisfied with my stay and experience at your hotel. I will be making a formal complaint. First, the room I ooccupied had feces smeared on the bedspread and we had to change rooms. The room we were placed in smelled horrible of cigarette smoke and I had to purchase Lysol, Frebeze and bleech (for the bathroom) because of my chidlren's allergies. The sheets and blankets were filthy and I asked to have house keeping change them in the morning and deodorize the room. We found old french fries and straws on the floor and in the corners of the floor. The corridor and elevator wreaked of marijuana. The room was disgusting and we did not sleep comfortably at this location. Totally disastified.Desired Settlement: I would lile to br reinbursed for my stay at the hotel

Consumer

Response:

At this time, I have not been contacted by Comfort Inn regarding complaint ID [redacted].Sincerely,[redacted]

Review: I checked in at this hotel 9:55 pm on12/**/14 after a long road trip to get rest bfr sightseeing.I chose hotel though it was 200$ when there were cheaper ones around the area to ensure I have a safe&comfortable nt.From moment I checked in,there were terribly noisy hotel customers (3) in two rooms next to me.They took their fights and screaming and even puking to the corridor and the restroom on that level (ground).I notified the [redacted] (who is no more than ** years old), confused &unsure what to do.I asked for the [redacted] or if he could speak with him/her.He says she comes at 6 am and he "can't reach anyone".He said he'd try to call the noisy customers.From 10 pm until 4 pm things just got worse.The couple next door was literally screaming; the man was cussing so loudly and noises of slapping/banging/beating;the girl screaming terribly.I went out to the [redacted] again after 2 or 3 more phone calls I made to his desk but he tells me"well I'm trying to call them;they are not picking up& there is nothing I can do.They paid so that's it."I said I paid too&have a right to some rest at this hotel.You have a right to evict them or call 911."Nothing.Noise stopped at 4 am to be picked up by [redacted] and his teenage friend chatting.Thru this entire night my nose was burning&itching in the room.I asked for a purifier/humidifer thinking it must be my allergy.When the [redacted] says they don't carry any I checked the heating unit in the room & just removed the cover.The amount of dust on the unit & the filter which I pulled out was incredible.I was smelling that which caused my nose halfway thru this restless nt to bleed.I turned off heating & spent rest of the night without any stepping into the bathroom or corridor to breathe fresher air which stopped the burning sensation.Checking out I informed [redacted] of everything & asked her to check out the health-hazard filter in the rm.lame apology with refund of 15%.I said not enough;she says ok I'll refund u.She swiped my cc.ButI'm fully charged.Desired Settlement: PLZ ensure the business runs according to acceptable standards.Hotels are not to be left to teenagers to manage;there must someone who can take action if the need arises.Health hazards like dirty filters or anything unhygienic should be taken care of.I've never encountered such indifference to any health-related issue, when one reports an issue to a [redacted].A good business doesn't promise a refund to contain a situation but fully charges customer, esp. for what is far less than satisfactory.

Consumer

Response:

At this time, I have not been contacted by Comfort Inn regarding complaint ID [redacted]. This is not teh first time I contacted the business. I called them directly when I found I was fully charged and left my cell phone number to the [redacted] with a message and he told me the [redacted] will get back to me. She never did. Additionally, I filed a complaint with [redacted] over teh phone who assured me the hotel will contact me in three days and they gave me a case number but the hotel never did. I called back [redacted] and they said the hotel sent THEM an apology but they are offering me no compensation. So, terrible and most unprofessional customer service and management. As long as they charged the customer they don't care. It's like saying "show us what you can do now". Thus, Revdex.com was my last resort before I look for an attorney and sue for a refund, which I believe is very well-deserved. Sincerely,[redacted]

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Description: MOTELS

Address: 14436 153rd Ln, Jamaica, New York, United States, 11434-4204

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