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Comfort Inn Midtown

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Comfort Inn Midtown Reviews (1)

Review: I had a reservation at this hotel for two nights (checking in June [redacted], departing June [redacted]). Due to late arrival, at 9:39PM on June [redacted], I called the hotel to advise I would be arriving at around 1AM and to inquire if my room would be held for arrival. I was reassured this would be no problem. My room was ready. Upon arrival at 12:30AM, I was told that the hotel was overbooked and I was being "walked" to the [redacted]. My issues are as follows:- The [redacted] is NOT a comparable hotel ([redacted] = 2 stars; Broadway at Times Square = 3 stars). This was apparent in both appearance and experience. - The wifi at the [redacted] did not work. It would not load a basic google search page. Unfortunately, as I was traveling for work, this made the property an unacceptable option.- I was not "walked" anywhere. I had to take a cab. - I booked a hotel in Times Square. Not [redacted]. These are not the same locations. - I was NOT informed of this issue when I called in. I wasted an hour I could have been sleeping because I had to transfer hotels. This information could have been shared when I phoned at 9:39PM. Or at any point between that time and my arrival at 12:30AM.Due to the internet issue, I was forced to return to Broadway at Times Square at 6:30AM on June [redacted] for work purposes. Which means I slept a mere four hours for the $238 I was charged for the evening.When I requested a refund for the night of June [redacted] due to all of the circumstances above, I was told in no uncertain terms that was not possible. Nothing offered in lieu of. Nada.Desired Settlement: As previously requested, I believe a refund for the evening of June [redacted] is reasonable. $238.

Business

Response:

On June [redacted] 2014, one of the guest who had stayed with us for 4 nights suddenly passed out on the morning of their checkout and had to be taken to the emergency. The husband was very disturbed and was in the hospital all day. We did not have a number to contact them. We were waiting for their return to check out but they arrived at 10.30 pm. The lady was too weak to travel that late at night, therefore, we were forced to extend their stay. This was not for seen by any of us. This was the only reason for us to send [redacted] to the other hotel and [redacted], our night auditor was not aware of the full story when the guest arrived.

[redacted] is a midscale hotel just like us with the same level of amenities and is comparable to our property.

We paid for the taxi fare to and from the hotel and to compensate we checked her in next morning at 7 am instead of 3 pm in the afternoon at no extra charge.

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Description: HOTELS

Address: 129 West 46th Street, New York, New York, United States, 10036

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