Comfort Inn Of Rockford

Due to the fact that a response is required by the Revdex.com, we will respondMr [redacted] is walking a fine line of slander and it is not appreciatedPersonal attacks about my religious beliefs or my devotion to the church that I belong and attend on a weekly basis are obviously not pertinent in this matterTherefore, this will be our last correspondence in this matterResponse 1, Correct, we separated ourselves from the AAA affiliation a while ago because of the controlling requirements associated with the AAA affiliationOur website and our Facebook pages can not be edited by S&S ResearchWe have an outside firm that we hire to control the web site and FacebookWe advised them to remove the AAA advertisement along with a few other changes a while ago.Responses 2-7, our only comment would be to read our original responseThe rest is non-senseResponse 8, As previously stated, we have separate logo paperNOT A PRINTED WATERMARKResponse 9-11, our only comment would be to read our original responseThe rest is non-sense.Response to your conclusion, WOWWe have no response to thatPlease see original responseThe personal attacks are not necessary and definitely shows your characterI also do not care to hear what will satisfy you and to "ALLOW THE DISPUTE TO REMAIN UNPUBLISHED"Blackmail is also not appreciatedHERE IS MY RESOLUTION:I WILL REIMBURSE YOUR FINANCES FOR WHAT WE HAVE DONE THAT COULD POSSIBLY CAUSE AN OIL LEAK THAT I HAVE NEVER HEARD OF UNTIL THE Revdex.com COMPLAINTI WILL REIMBURSE YOU HOURS LABOR, WHICH IS THE OIL PAN GASKET REPLACEMENT$257.96I WILL REIMBURSE YOU THE OIL DRAIN PLUG GASKET $1.31I WILL REIMBURSE YOU THE OIL PAN GASKET $15.63I WILL REIMBURSE YOU THE OIL FILTER $6.90I WILL REIMBURSE YOU THE COST OF THE OIL $14.25TOTAL=$296.05You can then go to the Toyota dealer and get the oil leak fixedThank You

On 9/15/2016, the GMC was dropped off with a running problem and check engine lightThe vehicle did not have an appointmentOur business usually runs about week back up, that will explain the delay in performing the diagnostics Upon performing the diagnostics, the technician noted the fault codes that were currently stored in the vehicles computer systemWe perform multiple air, fuel, and ignition tests to the vehicleThe test results showed engine misfires to cylinders #3, #4, #Cylinder #was not performing at all, #was perform at a rate of 60%, and #was performing at a rate of 35%Compression test were all within acceptable rangeTechnician noted that of the cylinders has standard resistor spark plugs installed and one cylinder had the appropriate double platinum spark plug but it was well beyond acceptable specificationsAt this point our diagnostics were concludedWe then proceeded to call [redacted] , our contact for authorization, to discuss our diagnosticsWe suggested replacing all the spark plugs with the appropriate AC Delco double platinum spark plugs that are meant for this engine and then to perform a crankshaft relearn procedureThe relearn procedure is standard practice for any vehicle that suffers from engine misfires [redacted] authorized $plus taxes for us to perform our suggested repairsUpon completion of these repairs, we test drove this particular vehicle longer than most due to the amount of failure codes that were currently in the systemWe test drove the vehicle on two different occasions totaling over milesNo engine misfires occurred for us on our test drivesMultiple codes did reset for us on our test drive which we noted and made the customer aware of [redacted] made payment and we released the vehicle to [redacted] for delivery per [redacted] 's request [redacted] called about 30-minutes later saying that the truck doesn't run any different then when he had dropped it offAndy stated to him that we would like to have the truck brought back immediately so we can experience what [redacted] is experiencing [redacted] said okay and the phone conversation endedThe vehicle never came backApproximately two weeks went by when BJ received a phone call stating that the truck is still broken down and at another repair facility [redacted] then told BJ that she felt that she should get some of her money back since the vehicle was still not workingBJ explained to her that if our performed work was faulty, we would refund her moneyBJ explained to [redacted] that we need to see the vehicle to be able to inspect and detect what is going onThey have refused to bring the vehicle back for further inspectionAfter asking a few more questions [redacted] told us that the vehicle was driven to Wisconsin Rapids, that is over miles away!! My question isIf the engine was not running on all eight cylinders, just like it was when it was brought to us, it was only running on at bestHow did it make it up to Wisconsin Rapids? When the vehicle was brought to us it would barely run let alone be able to maintain freeway speeds Fact is, we did repair the vehicleThe vehicle left with full power and all misfires were non existentIt sounds like something else went wrong and [redacted] is tired of spending money repairing the vehicle and that is why they are requesting a refundWe were paid to perform a service, we provided a serviceWe back up our service with a Nation Wide Warranty service that helps in situations like theseThere again, sounds like something else has happened to the truckUnfortunate, we are not responsible for anything except the spark plugsS&S Research Inc

I accept your reimbursement for $However, if you
truly are a good faith business, you may want to consider including the sales
tax on that figure since I am taking it to a Toyota Dealership($311.14)
So the check is to be written out to me, Jay ***, send to
my home addressWith just the envelope having the check in itNo note is to
accompany the check, or any remarks written on the envelope or checkOr this
solution is null and void, including if the check bounces
I will give you days from this post on the Revdex.com or what
the Revdex.com requiresI will not accept any excuses if the check gets lost in the
mail, or shows up lateThat’s your responsibility to make sure it gets here in
a timely manner Regards,
Jay ***

In responce to Revdex.com complaint #***1) ON OCTOBER 29THS&S RESEARCH DID PERFORM AN OIL CHANGE ON THE *** VEHICLEON NOVEMBER 13TH, S&S DID RECIEVE A PHONE CALL STATING THAT THE TOYOTA COROLLA WAS LEAKING OIL AND THE OIL FILTER FELL OFF ON THE ROADWE TOWED THE VEHICLE IN FROM MRS
***S WORKUPON ARRIVAL TO S&S, THE ENGINE OIL FILTER WAS MISSINGTHERE WAS NO DAMAGE TO THE FILTER THREADSTHE ENGINE WAS NOT SIEZEDOIL LEVEL WAS NOT REGISTERING ON THE DIPSTICK LATER THAT MORNING AN OIL FILTER WAS BROUGHT INTO US FOR INSPECTIONIT WAS A *** BRANDED FILTER, PART NUMBER WAS ***THE CORRECT *** FILTER PART NUMBER FOR THE COROLLA IS ROUR INVENTORY WAS LATER INVESTIGATED AND IT WAS FOUND THAT THE INVENTORY WAS CORRECTTHAT INDICATED THAT OUR TECHNICIAN REMOVED A BOX FROM OUR PARTS ROOM INDICATING PART NUMBER RTHE FILTER MEASURMENTS ARE VERY CLOSE WITH THE EXCEPTION OF THE METRIC/STANDARD THREADSEITHER WAY, S&S RESEARCH ACCEPTED RESPONSIBILITY AND INSPECTED THE LOWER END OF THE ENGINE FOR POSSIBLE DAMAGEWHEN WE LOWERED THE OIL PAN THE TECHNICIAN NOTED APPROXIMATLEY QUART OF OIL SITTING IN THE OIL PANWE INSPECTED ALL OF THE CONNECTING ROD BEARINGS AND FOUND SOME SCORING ON THE NUMBER CYLINDER BEARINGWE REPLACED ALL OF THE CONNECTING ROD BEARINGSNO OTHER DAMAGE OR WEAR WAS NOTEDWE TEST DROVE THE VEHICLE AND THE CUSTOMER PICKED UP THE VEHICLEAT THE TIME OF VEHICLE DELIVERY, I DISCUSSED WITH MR*** THAT WE ASSUME THAT THE TECHNICIAN INSTALLED THE WRONG FILTER AND THAT WE REPLACED THE CONNECTING ROD BEARINGSIT WAS ALSO DISCUSSED THAT S&S RESEARCH/*** WAS WARRANTING THE ENGINE, MECHANICALLY, FOR MONTHS AND UNLIMITED MILEAGEAT THAT TIME, THE ***S WERE SATISFIED WITH THE WARRANTYWE VERBALY REQUESTED THAT THE VEHICLE COMES BACK IN FOR A COMPLIMENTARY OIL CHANGE AND FOR ANOTHER INSPECTION IN MILESTHE TOYOTA COROLLA CAME BACK IN FOR THE COMPLIMENTARY OIL CHANGE AND INSPECTION AT 3,MILESAT THAT TIME, THERE WAS A NOISE COMING FROM THE ENGINE THAT NEEDED FURTHER INSPECTION THAT THE CUSTOMER HAD TO RESCHEDULE FORWHEN THE VEHICLE CAME BACK IN FOR THE DIAGNOSTICS, WE FOUND A SMALL SCORE ON THE #CONNECTING ROD BEARINGTHAT WAS A BEARING THAT WE PURCHASED FROM TOYOTA AND INSTALLED IN NOVEMBERWE WARRANTY REPLACED THAT BEARING WITH ANOTHER BEARING FROM TOYOTARESEALED THE LOWER ENGINE AND THE CUSTOMER PICKED UP THEIR VEHICLEWITHIN A FEW DAYS, WE RECIEVED A PHONE CALL FROM MR*** STATING THAT THE OIL CAP WAS LEFT OFF OF THE VEHICLE AND OIL HAD BLOWN OUT FROM THE CAP HOLE AND THERE WAS OIL ON HIS ENGINEHE ALSO STATED HIS DISPLEASURE FOR OUR SERVICE AND OUR MISTAKESTHE SERVICE MANAGER, ANDY, LISTENED TO HIS COMPLAINT AND APOLOGIZED FOR THE QUALITY OF SERVICE AND THE MISTAKE OF LEAVING THE OIL CAP OFFANDY STATED THAT S&S RESEARCH DO EVERYTHING NESSESSARY TO DEGREASE THE OIL FROM THE ENGINE AND GET THE VEHICLE DONE IN A TIMLEY MANNERMR*** BELLIGERENTLY VENTED FOR APPROXIMETLY MINUTES ON THE PHONE, ANDY ACKNOWLEDGED HIS CONCERNS AND AGREED THAT THE CHAIN OF EVENTS WITH THEIR CAR WAS CAUSE FOR CONCERNTHE VEHICLE CAME BACK IN THREE DAYS AFTER THE LAST PHONE CALL TO HAVE THE ENGINE DEGREASEDWE PROCEEDED TO DEGREASE THE SMALL OIL STAINS THAT WERE FOUND AROUND THE OIL CAP AREATHE OIL LEVEL WAS CHECKED WHILE THE ENGINE WAS COLD, AS STATED PROPER PROCEDURE BY TOYOTA, AND THE OIL LEVEL WAS AT THE FULL MARK AND NOT OVER FILLEDWHEN MR*** DEMANDED S&S RESEARCH TO APPLY A 50,MILE WARRANTY TO HIS ENGINE, ANDY STATED THAT HE WOULD DISCUSS THE MATTER WITH *** *** AND HAVE AN ANSWER FOR HIMIT IS S&S RESEARCH'S STANCE THAT A 50,MILE ENGINE WARRANTY IS COMPLETELY UNREALISTICAS ANDY WAS ATTEMPTING TO DISCUSS THIS FACT WITH MR***, MR.*** STARTED GETTING VERY BELLIGERENT AND WHEN HE STARTED USING FOWL LANGUAGE AND RAISING HIS VOICE, ANDY ASKED HIM TO LEAVE THE PREMISES2)THROUGH THE WHOLE CHAIN OF EVENTS, S&S HAS BEEN APOLOGETIC AND SINCERELY TRYING TO GET THEIR VEHICLE REPAIRED QUICKLY AND GET THEM BACK INTO THE CAR AS EFFECTIVELY AS POSSIBLEWE DO NOT ROUTINELY CALL CUSTOMERS TO GIVE THEM HOURLY UPDATES WHEN THERE IS NOTHING TO REPORTPART AVAILABILITY DELAYS HAPPEN, WE KEEP THE CUSTOMERS INFORMED AS MUCH AS WE CAN WHEN WE HAVE SOLID ANSWERS ON THEIR CARS3) FOR WHAT IT IS WORTH, IN THE PURPOSE TO KEEP OPERATING COSTS WITHIN REASON PERTAINING TO OUR SHOPS PAPER CONSUMPTIONS&S RESEARCH HAS PLAIN WHITE PAPER AND LOGO PAPERWE MIX OUR PAPER SO THAT EVERY THIRD SHEET HAS OUT LOGOUNFORTUNATLY I CAN NOT GUARANTEE THE PRINTER WILL PRINT ON OUR LOGO PAPER EVERY TIMEWHEN A STANDARD INVOICE IS ISSUED, THE CUSTOMER WILL RECIEVE OUR LOGO PAPERWHEN YOU REQUEST A PAGE HISTORY PRINTOUT, I CAN ONLY GUARANTEE THAT YOU WILL RECIEVE ONE LOGO PAPER4) A MEMBER OF THE *** FAMILY HAS LEFT HERE WITH A COPY OF OUR RECIEPT AT EVERY VISIT EXCEPT THE 5/VISITAT THEIR REQUEST, THEIR COMPLETE HISTORY PERTAINING TO THE OIL FILTER EVENTS WAS PRINTED AND HANDED TO THEM AT THE 6/VISIT5) THE SIGNATURE IN QUESTION ON OUR FINAL INVOICE IS NOT A DECLARATION STATING ANY TYPE OF WARRANTY WAIVERIT STATED, AND I QUOTE, "CUSTOMER AUTHORIZATION FOR TOTAL"SIMPLY PUT, THE *** FAMILY SIGNED A ZERO CHARGE INVOICE AND THEY AUTHORIZED THAT THEY WOULD NOT BE CHARGED FOR OUR SERVICES ON THAT INVOICE6) WE DID FIND A TYPING ERROR OR OUR INVOICE ABOUT THE PARTS DISCRIPTION OF THE 6/INVOICETHE CONNECTING ROD BEARING WERE REPLACED, NOT THE CRANK BEARING.7) IN CONCLUSION, THE FACTS ARE THAT WE WARRANTIED AN ENGINE FOR MONTHSTAKEN CARE OF A BAD PARTMISTAKENLY LEFT AN OIL CAP OFF, TOOK CARE OF THE ISSUES AS QUICKLY AS POSSIBLEHUMAN ERROR DOES OCCUR AT TIMES, S&S RESEARCH TOOK CARE OF THESE ISSUES AS QUICKLY AS POSSIBLE TO PLEASE THE CUSTOMERWE APOLOGIZE IF IT IS NOT ENOUGHWE APOLOGIZED EXCESSIVELY THROUGHOUT THESE EVENTS, EVEN WHEN THEY ARE BEYOND OUR CONTROLS&S RESEARCH FEELS THAT WE HAVE SERVICED THIS CUSTOMER TO THE BEST OF OUR ABILITY

Due to the fact that a response is required by the Revdex.com, we will respond. Mr. [redacted] is walking a fine line of slander and it is not appreciated. Personal attacks about my religious beliefs or my devotion to the church that I belong and attend on a weekly basis are obviously not pertinent in this matter. Therefore, this will be our last correspondence in this matter. Response 1, Correct, we separated ourselves from the AAA affiliation a while ago because of the controlling requirements associated with the AAA affiliation. Our website and our Facebook pages can not be edited by S&S Research. We have an outside firm that we hire to control the web site and Facebook. We advised them to remove the AAA advertisement along with a few other changes a while ago.Responses 2-7, our only comment would be to read our original response. The rest is non-sense. Response 8, As previously stated, we have separate logo paper. NOT A PRINTED WATERMARK. Response 9-11, our only comment would be to read our original response. The rest is non-sense.Response to your conclusion, WOW. We have no response to that. Please see original response. The personal attacks are not necessary and definitely shows your character. I also do not care to hear what will satisfy you and to "ALLOW THE DISPUTE TO REMAIN UNPUBLISHED". Blackmail is also not appreciated. HERE IS MY RESOLUTION:I WILL REIMBURSE YOUR FINANCES FOR WHAT WE HAVE DONE THAT COULD POSSIBLY CAUSE AN OIL LEAK THAT I HAVE NEVER HEARD OF UNTIL THE Revdex.com COMPLAINT. I WILL REIMBURSE YOU 2.8 HOURS LABOR, WHICH IS THE OIL PAN GASKET REPLACEMENT. $257.96I WILL REIMBURSE YOU THE OIL DRAIN PLUG GASKET $1.31I WILL REIMBURSE YOU THE OIL PAN GASKET $15.63I WILL REIMBURSE YOU THE OIL FILTER $6.90I WILL REIMBURSE YOU THE COST OF THE OIL $14.25TOTAL=$296.05You can then go to the Toyota dealer and get the oil leak fixed. Thank You.

On 9/15/2016, the 2005 GMC was dropped off with a running problem and check engine light. The vehicle did not have an appointment. Our business usually runs about 1 week back up, that will explain the delay in performing the diagnostics.  Upon performing the diagnostics, the technician noted...

the 15 fault codes that were currently stored in the vehicles computer system. We perform multiple air, fuel, and ignition tests to the vehicle. The test results showed engine misfires to cylinders #3, #4, #5. Cylinder #4 was not performing at all, #3 was perform at a rate of 60%, and #5 was performing at a rate of 35%. Compression test were all within acceptable range. Technician noted that 7 of the 8 cylinders has standard resistor spark plugs installed and one cylinder had the appropriate double platinum spark plug but it was well beyond acceptable specifications. At this point our diagnostics were concluded. We then proceeded to call [redacted], our contact for authorization, to discuss our diagnostics. We suggested replacing all the spark plugs with the appropriate AC Delco double platinum spark plugs that are meant for this engine and then to perform a crankshaft relearn procedure. The relearn procedure is standard practice for any vehicle that suffers from engine misfires. [redacted] authorized $325 plus taxes for us to perform our suggested repairs. Upon completion of these repairs, we test drove this particular vehicle longer than most due to the amount of failure codes that were currently in the system. We test drove the vehicle on two different occasions totaling over 20 miles. No engine misfires occurred for us on our test drives. Multiple codes did reset for us on our test drive which we noted and made the customer aware of.  [redacted] made payment and we released the vehicle to [redacted] for delivery per [redacted]'s request. [redacted] called about 30-45 minutes later saying that the truck doesn't run any different then when he had dropped it off. Andy stated to him that we would like to have the truck brought back immediately so we can experience what [redacted] is experiencing. [redacted] said okay and the phone conversation ended. The vehicle never came back. Approximately two weeks went by when BJ received a phone call stating that the truck is still broken down and at another repair facility. [redacted] then told BJ that she felt that she should get some of her money back since the vehicle was still not working. BJ explained to her that if our performed work was faulty, we would refund her money. BJ explained to [redacted] that we need to see the vehicle to be able to inspect and detect what is going on. They have refused to bring the vehicle back for further inspection. After asking a few more questions [redacted] told us that the vehicle was driven to Wisconsin Rapids, that is over 123 miles away!! My question is.... If the engine was not running on all eight cylinders, just like it was when it was brought to us, it was only running on 6 at best. How did it make it up to Wisconsin Rapids? When the vehicle was brought to us it would barely run let alone be able to maintain freeway speeds.  Fact is, we did repair the vehicle. The vehicle left with full power and all misfires were non existent. It sounds like something else went wrong and [redacted] is tired of spending money repairing the vehicle and that is why they are requesting a refund. We were paid to perform a service, we provided a service. We back up our service with a Nation Wide Warranty service that helps in situations like these. There again, sounds like something else has happened to the truck. Unfortunate, we are not responsible for anything except the spark plugs. S&S Research Inc.