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Comfort Inn & Suites-Navasota, TX

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Reviews Comfort Inn & Suites-Navasota, TX

Comfort Inn & Suites-Navasota, TX Reviews (6)

The manager pastel is horrible and cruel
We came here 3 days ago my house flooded had water damaged I have 3 kids and they are throwing us out on the street for no reason my baby is 2 she cried they are threatening us with the police idk what to do we pre booked it till the 23 and had 2 rooms booked they aren’t allowing us to use the other room we paid for the area lying they just don’t like my special needs son because he’s hyper and talks loud they were rude to him and myself this is the worst service I’ve ever experienced
The manager pastel is horrible and cruel
The manager pastel is horrible and cruel
The manager pastel is horrible and cruel

Thank you for taking your time and communicating with usMy team and I would like to apologize, if our service did not meet your expectations.I am writing this in regards to your recent complaint with the Revdex.com and the Choice Hotel CorporationAs you mentioned in your letter earlier, the Choice Hotel Corporation has conferred with us regarding your case.My team and the Choice Hotel Customer Relation department have investigated your case, and have acquired following facts and evidence, that disprove your accusation.I.Reservation, Confirmation and Reimbursement PolicyOur system shows that on 02/17/at 12:05pm, a reservation was made for rooms, under the name of [redacted] ***This reservation was accounted for a night stay, dating from 02/17/to 02/19/2017.Generally, once a reservation is produced in our Choice System, the system automatically creates a confirmation account number, which is then directed to the guest (via email) to confirm their scheduled stayThe confirmation account, holds the guest responsible about the acknowledgement of an agreementregards to an automatic charge on their account (for their scheduled stay).However, a guest can withdraw their reservation and acquire a full refund, if he/she cancels the confirmed reservation prior to the hours of the scheduled stayConversely, if the date of reservation and the day of scheduled stay are registered on the very same day, a guest is not eligible for any form of reimbursement.·However, in certain circumstance, if the reservation is created by human error, a guest has a full right for the refund, if he/she contacts back to us in a due timeConfirmation email is the very basic method·The confirmation account numbers generated for your reservation were [redacted] and [redacted] These confirmation numbers, gave the Choice System a right to charge on your accountNow, since the reservation and the scheduled stay were on the very same day, 02/17/2017, there is an automatic charge on your account, which cannot be reimbursed.-Our team recognizes that you did not show up on 02/17/This policy in the hospitality field is known as "No show" policy, where the service provider has a right to charge a customer if he/she fails to comply their contracteven if a guest fails to stopover.·In your complaint letter, you cited that, "I saw the email come through hut did not open it, foolishly assumed the employee would have done everything correctly, I was wrong." Respectfully, a guest must recognize the fact that a confirmation email serves an agreement.-You also had ample time to contact us back, and notify my team that these reservation dates were not the one you were looking forWe are always willing to reschedule to avoid these kinds of situation.2.Your conversation with the female employee on reserving the rooms.You also had ample time to contact us backand notify my team that these reservation dates were not the one you were looking forWe are always willing to reschedule to avoid these kinds of situation.2.Your conversation with the female employee on reserving the rooms.In the complaint letter, you cited that, "/ booked the two rooms over the phone with a female employee for two rooms totaling $and some change" Our system information and the work schedule challenge your statement.a)The choice privilege systems show that your reservation was made by I myself, at 12:pmThis claim is based on a solely fact that our system dockets my employee id under your registrationNow, as a general manager, I have the highest authority in the Choice SystemNone of my co-workers have an access to my login IDmy login passwordoffice desk monitorand acquire keys to my office.b)You also wrote about contacting a female employee on reserving the roomsWe have our work schedule and security tapes on 2/17/2017, that negate your accusation.c)In addition, on 03/20/2017, at around 2pmI received your call regarding this matterDuring this conversation, you appealed that you spoke to [redacted] regarding the reservation on 2/17/Our records show no evidence about [redacted] or any female employee scheduled for work on 2/17/In fact [redacted] was not even scheduled from 2/17/to 2/19/Our work calendar notes that " [redacted] will not be available from 2/17/to 2/19/2017, as she has to attend a 3-day [redacted] training at her second job.-'Upon not picking up your phone calls.During my conversation with you, you verbally warned to call the Revdex.com and assured to get the money back.Thusafter the conversation with youI then contacted Choice Corporation concerning your caseSince a guest such as yourself verbally notified to register a complaint at the B.B.Bmy team was advised by the corporation to restrict any further interaction with youThey advised our workforcethat the corporation will look in this matter with a formal approach, Since thenour workforce has limited interactions with you.I apologize if our workforce's conferring skills appeared as impoliteMy team and I would never ever imply a guest as a falsifierOur System, schedule evidence simply contradicts your case.My team and I would like to apologize if our method of communication is not up to your satisfactionOur workforceis continuously trying to improvise our customer service skills and are upon to any constructive criticism.A simple solution to your case In the letter, you quoted that, "/ called on February 7th to book two rooms for my upcoming wedding in April."During my second phone conversation with you, you also mentioned that your wedding is scheduled for April 7th and thus wanted to reserve two rooms from/till April 7th.As a General Manager, I offered to reschedule the reservation for those rooms on April 7th (or on any other convenient day)Doing this will eliminate your "No show" charge for 2/17/stay, and will transfer that charge to your April 7th visitTo which, you responded:"I have changed my plan."My team and I are still willing to reschedule your reservation to your original desired stay ( at the exact previous charges)The Choice Corporation has advised us the same solution regarding your caseA simple reschedule of your reservation (to your original anticipated stay), will completely renounce this issue.As per now, our workforce has tried to be as transparent as possible, and have tried to work with youCurrently, we must recover the money for the account numbers [redacted] and [redacted] These accounts in our system are still an open folioTherefore, our staff has notified the collection agency to attain the due balance of $for account # [redacted] We are still willing to reschedule your reservation for any day in next month and we will reimburse no show room charge amount to your future stay (of I months window )This will negate the previous "No Show" charge, and give us a chance to provide a first-rate facility and service to you and your family.Regards, [redacted] (General Manager)

Dear sir ,Guest ( [redacted] , [redacted] ) PAID for $ for his advance pre paid reservation under no cancel policy THROUGH TRAVEL AGENT EXPEDIA .GUEST MADE RESERVATION THROUGH TRAVEL AGENT EXPEDIA ON 07/15/UNDER ADVANCE PURCHASE RATE PLAN (SAPRT) THIS RATE PLAN BOUND WITH PRE PAYMENT AND NO CANCEL POLICY GUEST MADE RESERVATION ON 07/15/FOR ARRIVAL DATE 12/15/FOR NIGHT AND PAID PAYMENT ON 07/15/THROUGH EXPEDIA BY AMEX CARD ENDING -***BECAUSE RESERVATION MADE UNDER ADVANCE PURCHASE (WITH PRE PAYMENT) AND NO CANCEL POLICY, GUEST PAY S THEIR PAYMENT ON THE DAY OF THEY BOOKED AND GUEST BOUND WITH NO CANCEL POLICY .SO THE GUEST PAYMENT WAS ON FILE BY $ON DATED 7/15/THIS RERSERVATION MADE ONLINE BY GUEST and we alre ady COMMISSION TO TRAVEL AGENTGUEST CAN NOT BE CANCEL OR ALTER HIS RESERVATIONTHIS RESERVATION CAME THROUGH EXPEDIAAND WE CAN NOT CANCEL THIS REASERVASTION OR REFUND TO GUEST ACCORDING TO POLICYWE ALREADY PAID COMMISSIN TO TRAVEL AGENT TOOGUEST HAS DISPUTE , HE CAN DISPUTE TOTRAVEL AGENT WHERE HE MADE RESERVATION BECAUSE IT IS BETWEEN GUEST AND TRAVEL AGENT."SO CHRGE TO GUEST IS 100% LEGAL AUTHENTIC CHARGES WE NEVER CANCELLED RESERVATION ANDNOT GOING TO CANCEL IT AS NO CANCEL PER POLICY RELATED WITH RESERVATION.Rrgards ; [redacted] ( GENERAL MANAGER )COMFORT INN & SUITES [redacted] PHONE [redacted]

Thank you for taking your time and communicating with us. My team and I would like to apologize, if our service did not meet your expectations.I am writing this in regards to your recent complaint with the Revdex.com and the Choice Hotel Corporation. As you mentioned in your letter...

earlier, the Choice Hotel Corporation has conferred with us regarding your case.My team and the Choice Hotel Customer Relation department have investigated your case, and have acquired following facts and evidence, that disprove your accusation.I.Reservation, Confirmation and Reimbursement PolicyOur system shows that on 02/17/2017 at 12:05pm, a reservation was made for 2 rooms, under the name of [redacted]. This reservation was accounted for a 2 night stay, dating from 02/17/2017 to 02/19/2017.Generally, once a reservation is produced in our Choice System, the system automatically creates a confirmation account number, which is then directed to the guest (via email) to confirm their scheduled stay. The confirmation account, holds the guest responsible about the acknowledgement of an agreement. regards to an automatic charge on their account (for their scheduled stay).However, a guest can withdraw their reservation and acquire a full refund, if he/she cancels the confirmed reservation prior to the 24 hours of the scheduled stay. Conversely, if the date of reservation and the day of scheduled stay are registered on the very same day, a guest is not eligible for any form of reimbursement.·However, in certain circumstance, if the reservation is created by human error, a guest has a full right for the refund, if he/she contacts back to us in a due time. Confirmation email is the very basic method·The confirmation account numbers generated for your reservation were [redacted] and [redacted]. These confirmation numbers, gave the Choice System a right to charge on your account. Now, since the reservation and the scheduled stay were on the very same day, 02/17/2017, there is an automatic charge on your account, which cannot be reimbursed.-Our team recognizes that you did not show up on 02/17/2017. This policy in the hospitality field is known as "No show" policy, where the service provider has a right to charge a customer if he/she fails to comply their contract. even if a guest fails to stopover.·In your complaint letter, you cited that, "I saw the email come through hut did not open it, 1 foolishly assumed the employee would have done everything correctly, I was wrong." Respectfully, a guest must recognize the fact that a confirmation email serves an agreement.-You also had ample time to contact us back, and notify my team that these reservation dates were not the one you were looking for. We are always willing to reschedule to avoid these kinds of situation.2.Your conversation with the female employee on reserving the rooms.You also had ample time to contact us back. and notify my team that these reservation dates were not the one you were looking for. We are always willing to reschedule to avoid these kinds of situation.2.Your conversation with the female employee on reserving the rooms.In the complaint letter, you cited that, "/ booked the two rooms over the phone with a female employee for two rooms totaling $547 and some change. " Our system information and the work schedule challenge your statement.a)The choice privilege systems show that your reservation was made by I myself, at 12:05 pm. This claim is based on a solely fact that our system dockets my employee id under your registration. Now, as a general manager, I have the highest authority in the Choice System. None of my co-workers have an access to my login ID. my login password. office desk monitor. and acquire keys to my office.b)You also wrote about contacting a female employee on reserving the rooms. We have our work schedule and security tapes on 2/17/2017, that negate your accusation.c)In addition, on 03/20/2017, at around 2pm. I received your call regarding this matter. During this conversation, you appealed that you spoke to [redacted] regarding the reservation on 2/17/2017. Our records show no evidence about [redacted] or any female employee scheduled for work on 2/17/2017. In fact. [redacted] was not even scheduled from 2/17/2017 to 2/19/2017. Our work calendar notes that "[redacted] will not be available from 2/17/2017 to 2/19/2017, as she has to attend a 3-day [redacted]. training at her second job.-'3. Upon not picking up your phone calls.During my conversation with you, you verbally warned to call the Revdex.com and assured to get the money back.Thus. after the conversation with you. I then contacted Choice Corporation concerning your case. Since a guest such as yourself verbally notified to register a complaint at the B.B.B.. my team was advised by the corporation to restrict any further interaction with you. They advised our workforce. that the corporation will look in this matter with a formal approach, Since then. our workforce has limited interactions with you.I apologize if our workforce's conferring skills appeared as impolite. My team and I would never ever imply a guest as a falsifier. Our System, schedule evidence simply contradicts your case.My team and I would like to apologize if our method of communication is not up to your satisfaction. Our workforce. is continuously trying to improvise our customer service skills and are upon to any constructive criticism.A simple solution to your case In the letter, you quoted that, "/ called on February 1 7th to book two rooms for my upcoming wedding in April."During my second phone conversation with you, you also mentioned that your wedding is scheduled for April 7th and thus wanted to reserve two rooms from/till April 7th.As a General Manager, I offered to reschedule the reservation for those 2 rooms on April 7th (or on any other convenient day). Doing this will eliminate your "No show" charge for 2/17/2017 stay, and will transfer that charge to your April 7th visit. To which, you responded:"I have changed my plan."My team and I are still willing to reschedule your reservation to your original desired stay ( at the exact previous charges). The Choice Corporation has advised us the same solution regarding your case. A simple reschedule of your reservation (to your original anticipated stay), will completely renounce this issue.As per now, our workforce has tried to be as transparent as possible, and have tried to work with you. Currently, we must recover the money for the account numbers [redacted] and [redacted]. These accounts in our system are still an open folio. Therefore, our staff has notified the collection agency to attain the due balance of $135.59 for account # [redacted]We are still willing to reschedule your reservation for any day in next month . and we will reimburse no show room charge amount to your future stay (of I months window ). This will negate the previous "No Show" charge, and give us a chance to provide a first-rate facility and service to you and your family.Regards,[redacted] (General Manager).

Dear sir ,Guest ([redacted],[redacted] ) PAID for $ 268.92 for his advance pre paid reservation under no cancel policy THROUGH TRAVEL AGENT EXPEDIA .GUEST MADE RESERVATION THROUGH TRAVEL AGENT EXPEDIA ON 07/15/2017 UNDER ADVANCE PURCHASE RATE PLAN (SAPRT1 ) THIS RATE PLAN BOUND WITH PRE PAYMENT AND NO...

CANCEL POLICY GUEST MADE RESERVATION ON 07/15/2017 FOR ARRIVAL DATE 12/15/2017 FOR 2 NIGHT AND PAID PAYMENT ON 07/15/2017 THROUGH EXPEDIA BY AMEX CARD ENDING -[redacted]. BECAUSE RESERVATION MADE UNDER ADVANCE PURCHASE (WITH PRE PAYMENT) AND NO CANCEL POLICY, GUEST PAY S THEIR PAYMENT ON THE DAY OF THEY BOOKED AND GUEST BOUND WITH NO CANCEL POLICY .SO THE GUEST PAYMENT WAS ON FILE BY $268.92 ON DATED 7/15/2017 THIS RERSERVATION MADE ONLINE BY GUEST and we alre ady COMMISSION TO TRAVEL AGENTGUEST CAN NOT BE CANCEL OR ALTER HIS RESERVATION. THIS RESERVATION CAME THROUGH EXPEDIAAND WE CAN NOT CANCEL THIS REASERVASTION OR REFUND TO GUEST ACCORDING TO POLICY. WE ALREADY PAID COMMISSIN TO TRAVEL AGENT TOO. GUEST HAS DISPUTE , HE CAN DISPUTE TOTRAVEL AGENT WHERE HE MADE RESERVATION BECAUSE IT IS BETWEEN GUEST AND TRAVEL AGENT."SO CHRGE TO GUEST IS 100% LEGAL AUTHENTIC CHARGES . WE NEVER CANCELLED RESERVATION ANDNOT GOING TO CANCEL IT AS NO CANCEL PER POLICY RELATED WITH RESERVATION.Rrgards ;[redacted] ( GENERAL MANAGER )COMFORT INN & SUITES[redacted] PHONE [redacted]

Complaint: [redacted]
I am rejecting this response because: the room was FOR DECEMBER 2017 5 MONTHS from now.It is understandable to have rules that protect a venue from loss due to consumer mis-planning etc.   it is not however good service to keep funds when FIVE months away is graduation time in your tiny town. We both know all your rooms will be full then. It might be not be refundable TECHNICALLY but this complaint shows how you treat people "GOTCHA!!" That does not make it right. it does not make you  a good business owner with a hospital place to stay. And it was ORBITZ not Expedia and you processed the card not the... it is YOU sir  the OWNER of the hotel fighting with me over a measly 300 dollars for a room that we will never see hundreds of miles from the place we need to stay. Your grounds for keeping our money is personal character related and not business related. 5 months from now does not put you at monetary risk.  it is in the wrong city. FIVE MONTHS AWAY so you know all you need to do is release us from it and you can re-rent the room.  It would be acceptable if it was not so far off. I have no qualms about your right to protect yourself however your actions are petty and cheap. If you can't afford your business without keeping money you know you did not earn then perhaps you should close it down. Technically you are correct, however that does not mean that you are providing a safe, hospital  business that anyone would ever want to deal with.  You sir are in a college town that has graduation ceremonies in Dec. You will not lose money and you are keeping mine for something that is so far off in the future you have no reason not to help. . Your business has not been put in jeopardy but you as the owner NOW have a public notice of how you treat consumers. You probably charge for buckets of ice too, don;t you? The point is this is America and you are keeping 300 dollars for a room that we will never use in the wrong city for something 5 months from now during your busiest times of the year. It is what it is and everyone can see it.  You sir are benefiting from a mistake we made when you are not at risk monetarily. That is clear for everyone to see. Enjoy my  300 dollars maybe you can afford some ice for your ice machine.  Yes it is legal however it is not morally right. Peace to you Mr [redacted].  You would rather have a bad rating than provide people service in a way that you would want to be treated yourself. DO NOT STAY IN COMFORT INN & SUITES IN [redacted] TEXAS AS THIS IS HOW THE OWNER HANDLES HIS MONEY.  RESERVATION IS FIVE MONTHS FROM NOW.... HE KEEPS FUNDS AND WILL NOT LET US OUT OF IT TO GET A ROOM AT A COMFORT INN IN THE CORRECT CITY. (THE ERROR WAS DUE TO FAMILY MEMBER ACCIDENTALLY GIVING US THE WRONG HOTEL INFO...SO HOTEL OWNER KEEPS THE FUNDS....GOTCHA! IT IS WHAT IT IS SIR. TY very much. 
MM.

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Address: 9345 State Highway 6, Navasota, Texas, United States, 77868

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