Comfort Keepers, Inc

The aides did not show up and no replacements were found. Billing was incorrect and we were over billed on several occasions. When you call to complain about no one showing up, they didn't care. Used them for two months and it was very bad service.

WORST place for communicating to their associates. Many times did not fulfill the contract. I don't blame the caregivers I blame the management staff for not training and communicating information needed. Called to talk to [redacted] about being charged for 3 hrs when caregiver was only there for 11/2 she said they had to schedule someone at the last minute. Not my problem when some was to be here 11/2 hrs earlier and family didn't receive a call. She past it on to [redacted] another manager and when I returned his call I proceeded to explain the bill and also had cancelled a caregiver 48 hrs ahead and she was still sent out. He was rushing me through the call and I cancelled services all together and explaining why I was and he was interrupting me, talking over me, and then hung up on me. If he was unable to talk to me at the time he should have explained and returned my call when he could have. VERY RUDE and not business like. Could add a lot more to this but very upset and angry. JUST DON'T USE THIS SERVICE.