Comfort Keepers of Rockville

I hired a -PCA from Comfort Keepers for days a weekThey guaranteed their workers were honest, caring and reliableI gave $up front depositBut the aide seemed to be a bit off base, poking in drawers, closets, and then going for groceries, not buying the because she said my debit card was blockedI called the bank, no problem with the cardI told her to do the groceries first thing the next dayBut she waited till the end of the dayI had to ask for the card and receipt which she did not hand meAn hour later, Bank fraud called and said they had just blocked a series of large attempted withdrawalsI could not find my card! They said, stop lookingYour card was just used in a nail salon I cancelled my service with Comfort Keepers immediately when a [redacted] search revealed a series of traffic violations and possible involvement in mail fraudThe bank sent a County investigator but still they kept her on The last straw was--the company sent me a bill for the days she

September 15, 2017Revdex.comK Street NW, 10th Floor Washington, DC 20005We are sincerely sorry about this situationWe have credited this client for the remaining balance of the invoice (S255.20)We run thorough background checks on all potential caregivers before they help any of our clientsWe use a nationally accredited background check company that has been providing background Screening services since The background check for the caregiver involved with this client came back cleanWe also have a monitoring service for all employees which will notify usifa Caregiver is involved with the law while in our employmentNothing was reported about this caregiver during her employment with usGoing forward Comfort Keepers will do its own internet search in addition to the Criminal background check that is currently run.When [redacted] brought the allegations to our attention, we immediately put the caregiver on restricted duty pending further investigationOn August 14" we requested [redacted] provide us with the details of the fraudulent charges from the bank so we could investigate further, speak to our insurance Company and possibly press charges ourselves but unfortunately she was notable to provide themWe have since terminated this caregiver from employment.We received a call from [redacted] regarding her invoice and not wanting to pay it on 8/25/I was away on vacation at the time of her call and unfortunately didn't get back to [redacted] as quickly as should haveI did credit her account on 9/10/and nothing is due from [redacted] ***Comfort Keepers had no intention of Collecting the amount due from [redacted] until we got to the bottom of the allegationsThe invoice was automatically generated and sent out in the course of businessAfter the initial invoice was sent to [redacted] ***, Comfort Keepers did not pursue Collection in any wayAfter learning of this complaint, I called and personally spoke with [redacted] ***She was happy to learn the invoice Was Credited and We had a long discussion about preventing issues such as this from happening going forwardWeapologize for the delay in Confirming to [redacted] that the invoice was forgiven

The staff at Comfort Keepers accommodated me every step of the way when trying to arrange 24-hour supervised care, palliative care, and finally hospice care for a friend There was never a time that I was not kept informed of my friend's daily care, health vitals, visits and evaluations by other care agencies via phone - since I lived out of state(When I was physically there, the aids were professional, knowledgeable in their field of nursing, and more than helpful in every way)In particular, MsBarbara was exceptional in that she provided guidance, had a dedicated sense of our expectations, accompanied me to the hospital, rehab visits, etc She took great care in managing to align the staff with the personality qualities and experience to be of exceptional balance and comfort/reassurance for my friendThey have kept in touch with me through this grieving process, as well
I highly recommend them
Gerry Sizemore, Philadelphia, PA

Comfort Keepers is very compassionate and professionalThe caregivers are very kind and do their jobs wellThe management team is superlative and kind as wellIt is a pleasure working with them

My mother has received very good care for the last two years with Comfort KeepersWhen arranging coverage the office staff, particularly Amy, have been quite flexibleMy brother and I will continue the service with them

I was very pleased with the care Comfort Keepers provided my motherMy mom is in a nursing home and I visit her every day Few weeks ago I decided to go on a short vacation but felt guilty of leaving my - year-old mom with just the nursing home staffI decided to call Comfort Keepers and told them exactly what kind of person I was looking forWhen I came back I asked my mom if she liked the caregiver She replied, “She was great! That’s all I wanted to hearI will definitely use their services again

I hired a -PCA from Comfort Keepers for days a weekThey guaranteed their workers were honest, caring and reliableI gave $up front depositBut the aide seemed to be a bit off base, poking in drawers, closets, and then going for groceries, not buying the because she said my debit card was blockedI called the bank, no problem with the cardI told her to do the groceries first thing the next dayBut she waited till the end of the dayI had to ask for the card and receipt which she did not hand meAn hour later,
Bank fraud called and said they had just blocked a series of large attempted withdrawalsI could not find my card! They said, stop lookingYour card was just used in a nail salon
I cancelled my service with Comfort Keepers immediately when a *** search revealed a series of traffic violations and possible involvement in mail fraudThe bank sent a County investigator but still they kept her on
The last straw was--the company sent me a bill for the days she

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 15, 2017Revdex.com1411 K Street NW, 10th Floor Washington, DC 20005We are sincerely sorry about this situation. We have credited this client for the remaining balance of the invoice (S255.20). We run thorough background checks on all potential caregivers before they help any of...

our clients. We use a nationally accredited background check company that has been providing background Screening services since 1966. The background check for the caregiver involved with this client came back clean. We also have a monitoring service for all employees which will notify usifa Caregiver is involved with the law while in our employment. Nothing was reported about this caregiver during her employment with us. Going forward Comfort Keepers will do its own internet search in addition to the Criminal background check that is currently run.When [redacted] brought the allegations to our attention, we immediately put the caregiver on restricted duty pending further investigation. On August 14" we requested [redacted] provide us with the details of the fraudulent charges from the bank so we could investigate further, speak to our insurance Company and possibly press charges ourselves but unfortunately she was notable to provide them. We have since terminated this caregiver from employment.We received a call from [redacted] regarding her invoice and not wanting to pay it on 8/25/17. I was away on vacation at the time of her call and unfortunately didn't get back to [redacted] as quickly as should have. I did credit her account on 9/10/15 and nothing is due from [redacted]. Comfort Keepers had no intention of Collecting the amount due from [redacted] until we got to the bottom of the allegations. The invoice was automatically generated and sent out in the normal course of business. After the initial invoice was sent to [redacted], Comfort Keepers did not pursue Collection in any way. After learning of this complaint, I called and personally spoke with [redacted]. She was happy to learn the invoice Was Credited and We had a long discussion about preventing issues such as this from happening going forward. Weapologize for the delay in Confirming to [redacted] that the invoice was forgiven.