Comfort Suites Fernandina Beach at Amelia Island Reviews (%countItem)
Comfort Suites Fernandina Beach at Amelia Island Rating
Address: 2801 Atlantic Ave., Fernandina Beach, Florida, United States, 32034
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My wife and I were guests at Comfort Suites Ocean View during the 2017 Amelia Island Concourse D'Elegance car show and as a result of that popular tourist event we were charged a premium rate of $1,629 for a brief four-day stay. Unfortunately, for three of those days WE AND THE REST OF THE GUESTS WERE WITHOUT HOT WATER!
During that time the hotel manager, ***, never showed his/her face. But we were assured by hotel staff that Mr.or Ms. would contact every guests directly to address what compensation the hotel could offer for this inconvenience.
It is now nine months and no one has contacted me despite my repeated phone calls to the hotel. Mr./Ms *** appears to be perpetually unavailable and unwilling to keep the promise the staff repeatedly made.
My strong recommendation to anyone coming to the March 2018 car show is to avoid Comfort Suites. Since I am in the residential management business, I can state there is no excuse for guests to be without hot water for three days. That's what 24-hour repairmen are for. Apparently this hotel has no plumber....just an absentee manager.