Comfort Suites Manassas

March 13, 2014
Dear **. [redacted],**. [redacted] called the Comfort suite Manassas and requested a quote for a function on March 1st, 2014.[redacted] was quoted $ 200,00 for a 720 square foot meeting space and $350.00 for 1059 square foot meeting space.**. [redacted]...

called me back on February 14,2014 and requested a quote for a different date April 5,2014, [redacted] was given a quote of $ 350.00 for the 720 square foot meeting room and $ 600.00 for the 1059 Square foot meeting room. I explained to **. [redacted] the reason of the rate Increase and told him that the Comfort Suites Manassas will honor the original rate that was quoted for March 1,2014. ln the hospitality industry our rate for meeting space and guest rooms changes in daily basis based on the demand and high volume. Month of April is a very high demand period in our hotel and we have a higher budget to maintain. We host about 5 different church services in a weekly basis throughout the year and continue to do so.Please call me if you have any questions.Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Both dates were given during the initial conversation. At that time there was no difference in price. When I called with the actual booking date, the manager increased the price. The given reason, I was booking the room so far in advance, that he might get a request for a wedding. My question, well would the price be higher for a wedding, no he states. I thought booking well in advance of your event was best to get the date you requested. But in this case he penalized me , by doubling the price. He kept offering a date I did not want, while not honoring the date requested at a rate previously quoted. He did not have a wedding booked for the room. So you hold the room for a request not yet made, while price gouging a sure request for room utilization. He even invited me to inspect the room and sign the contract, because of adverse weather and my Dialysis schedule I was not able to make it and he was not available.
Regards,
[redacted]

From: General Manager VA320<[redacted]@choicehotels.com>Date: Wed, Jun 8, 2016 at 2:48 PMSubject: RE: Complaint #[redacted]To: [redacted]@myRevdex.com.org[redacted],     This is regarding complaint #[redacted]. The customer informed me that he will be rescinding this complaint. Thank...

you. Domenic V[redacted]General Manager  -------- Original Message --------From: [redacted] <[redacted].org>Date: Jun 3, 2016 10:21:32 AMSubject: RE: Comfort Suites Manassas, VATo: General Manager VA320 <[redacted]@choicehotels.com>Cc: [redacted].org, [redacted]@choicehotels...⇄ Thank you for letting me know that. If that’s the case I will withdraw my complaint. Please accept my apology. Take care,[redacted] From:General Manager VA320 [mailto:[redacted]@choicehotels.com]Sent:Friday, June 03, 2016 10:14 AMTo:[redacted]Subject:RE: Comfort Suites Manassas, VA [redacted], My understanding is that Mid-Atlantic Receptive Services, which is who booked the rooms, will be issuing you a refund of some sort directly. I'm not sure the timeframe as to when this will occur, however that is all of which I am aware. Thank you. --Domenic *. V[redacted]General ManagerComfortSuites Manassas, VA###-###-####[redacted]@choicehotels.com On 06/03/16,[redacted]<[redacted].org> wrote:Good Morning Mr. V[redacted], In our last email correspondence on 5/23 you told me you were going to speak to your cleaning staff “tomorrow.” You also stated that you would keep me updated. I emailed you on 5/31 asking for an update with no reply as of yet. Do you have any information you can update me with?When we spoke on the phone you told me that your owner was checking to see if the hotel’s insurance could pay to replace them? What did your owner and/or the insurance company say in response?I have filed a complaint with your regional Revdex.com. My complaint isn’t based on the fact that incident occurred, what is concerning to me is your lack of communication and the hotel’s lack of willingness to accept responsibility. I supervise employees myself and no there is no way to prevent employee misconduct all the time, but when it happens I take responsibility. All I am requesting is for my daughter’s glasses be replaced as it would be a significant burden on our family to pay out of pocket to replace them. My vision insurance will not provide her with new frames and lenses at this time. It would be a small drop in the hotel’s budget to replace them compared to the strain it would place on our family. I can provide you, or your owner with an invoice directly from the optometrist. Please speak with your owner and let me know if he will agree to replace them and I will drop all complaints going forward. Thank you for your time and consideration in the matter, Respectfully,[redacted] From:[redacted]Sent:Tuesday, May 31, 2016 1:01 PMTo:'General Manager VA320'Subject:RE: FW: Comfort Suites Manassas, VA Any updates? From:General Manager VA320 [mailto:[redacted]@choicehotels.com]Sent:Monday, May 23, 2016 10:56 AMTo:[redacted]Subject:RE: FW: Comfort Suites Manassas, VA As it turns out, the housekeeper who cleaned the room that day will not be back until tomorrow. I arrive here at 8 AM everyday, and I will be speaking to her first thing in the morning. At that time I will contact the local police and inform them of how the conversation went. Unfortunately that is all that I am able to do on my end, however please rest assured that I will update you as well as your school's principal as soon as I have updated the local authorities. If they feel that they can conduct a criminal investigation at that time, I'm sure that they will do so. If you have any further questions please feel free to let me know. Thank you and have a wonderful day. --Domenic *. V[redacted]General ManagerComfortSuites Manassas, VA###-###-####[redacted]@choicehotels.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Review: I requested a price from [redacted],(I believe that was his name, he has a heavy accent) the events manager at the Comfort Suites. I supplied two dates to him and was assured the venue was available . The dates were March1 and April 5, 2014, time requested, 12-6. The date of this quote was Febuary 6,2014, the price for the room with the capacity for 50 people was $200.00 the room with a capacity of 75 was $350.00. Nothing additional was offered by [redacted]. When I contacted the manager on Febuary 14,2014, he quoted, 350 for the smaller room and 600 for the larger room.my date had changed to April5,2014. He stated because it was being booked 60 days in advance he would have to increase the price. This he attributed to not being able to book a wedding on that date, if he contracted my booking. He stated if I do it on March 1,2014 he would honor his misquote of pricing. I asked if weddings were charged more, he stated no, so why am I being charged booking a ball room on a timely basis. I consider that price gouging. I told him I would file this report, an increase of 150/ and 250.The reason for the rental was a church service.Desired Settlement: To rent the room with the capacity of 75 on April 5, for the original quoted price of $350.00

Business

Response:

March 13, 2014Dear **. [redacted],**. [redacted] called the Comfort suite Manassas and requested a quote for a function on March 1st, 2014.[redacted] was quoted $ 200,00 for a 720 square foot meeting space and $350.00 for 1059 square foot meeting space.**. [redacted] called me back on February 14,2014 and requested a quote for a different date April 5,2014, [redacted] was given a quote of $ 350.00 for the 720 square foot meeting room and $ 600.00 for the 1059 Square foot meeting room. I explained to **. [redacted] the reason of the rate Increase and told him that the Comfort Suites Manassas will honor the original rate that was quoted for March 1,2014. ln the hospitality industry our rate for meeting space and guest rooms changes in daily basis based on the demand and high volume. Month of April is a very high demand period in our hotel and we have a higher budget to maintain. We host about 5 different church services in a weekly basis throughout the year and continue to do so.Please call me if you have any questions.Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Both dates were given during the initial conversation. At that time there was no difference in price. When I called with the actual booking date, the manager increased the price. The given reason, I was booking the room so far in advance, that he might get a request for a wedding. My question, well would the price be higher for a wedding, no he states. I thought booking well in advance of your event was best to get the date you requested. But in this case he penalized me , by doubling the price. He kept offering a date I did not want, while not honoring the date requested at a rate previously quoted. He did not have a wedding booked for the room. So you hold the room for a request not yet made, while price gouging a sure request for room utilization. He even invited me to inspect the room and sign the contract, because of adverse weather and my Dialysis schedule I was not able to make it and he was not available.

Regards,