Comfort Suites San Diego Miramar

This is regarding my stay at the named hotel from May 25th - June 2ndI stayed there with my mom and my daughterAfter a very early and long hour flight from the East Coast, and having to wait until 3pm to check in we finally checked into our room and unpackedI then went into the shower to discover that it is not working, the water was barely tricklingWe notified the staff (*** the manager was at front desk), she offered a new roomWe had to pile all our stuff on a cart and move to another room which cost us a lot of energy, nerves and timeThe shower in the new room was barely better which I notified the front desk againI spoke to *** at front desk on May 27th and asked him to send an engineer to repair the showerUpon returning to the room in the evening of May 27th I noticed that nothing was done about the showerI decided to give it another day (may be they needed time to get parts of whatever so I was patient and gracious)However, in the evening of May 28th whe

On Sept 15, I booked a room online at the Comfort Suites San Diego Miramar for nights 11/24-I read the cancellation policy on the email and understood I could make a cancellation if I called before 11/20/I called the hotel before 11/20/saying I needed to cancel the 3rd night, 11/ I was told that that would be no problem; their policy was to just let them know hours in advance by noon We checked in 11/ They asked us to pay and I told them that it was already paid for The receptionist had no record of that at the time and they had to call Getaroom to confirm thatShe said the people at Getaroom were having trouble confirming my payment, but after some time did confirm it I then told her that we had called a couple of weeks prior about our cancellation of the 3rd night and would be checking out one day earlierShe said that if we just let them know by noon on Friday that would be no problem The next morning I talked to another receptionist tellin

Thank you for taking the time to speak with me todayPer our conversation, I went ahead and granted the guest the refund as requestedAlthough the guest did receive multiple
discounts through her stay every time she complained and the hotel took each very seriously and took all actions possible to ensure her satisfaction (including having the guest go into the new room herself PRIOR to moving her to ensure she was satisfied with the shower pressure in the room, which she confirmed was great then complained days later again)We are in California and take our drought very seriously and do in fact have water savers on our showerheadsThis does not provide you with a high pressure shower you may have at home if you did not have a water saver on, but provides you with a lower pressure wash to reduce excess run offLastly, there was a do not disturb sign on her room on the 3rd night until after 4:PM (we do checks for DND’s 3x a day and the last one is at 4:00PM)We did all we could to assist her than this alludes to, but we have still provided the refund as a courtesy.
Please let me know if there is anything else you may need from me
*** ***
Assistant General Manager
Comfort Suites Miramar/Holiday Inn Express Mira Mesa

ZERO Stars- The worst hotel I have ever stayed inI would NOT recommend this crappy disgusting place to anyoneThey claim it is a three star hotelIt looked more like a zero star motel! This hotel is filthy, outdated and the staff are not trained and unaware of what providing customer service entailsWe were met on our arrival by a clueless staff member named Fabian at 6:pm
We were given room And were shocked when we entered this room to see what we saw, the beds were not made, there was a big hole in the ceiling right outside the bathroom area, the front door had been smashed in, where it locksThe door jam was broken away with some wood jimmied in where apparently someone had broken into the roomThe Security Latch was completely missingWhen you looked down you saw a piece of plastic pulled right off the bottom of the door, just lying on the carpet The carpet was dirty with blood spots and huge black dirty marks all over it and completely filthy as if it had never been cleanedThe walls were dirty with marks all over themAnd the whole room looked so disgusting, dim, dark and uncleanThe whole place looked like it was way over due for renovationThe bathroom was out dated with filthy shower curtainsIt was horrific, not sure how this hotel is still open
When I went to complain immediately, and Fabian was still at the reception area, he seemed to be overwhelmed and looked like he had no clue what he was doing or sayingHe told me that the whole hotel was booked and there was no other room available and there would be no refund since I confirmed I was comingHe said someone would go up and clean the room, and have someone change the beddingI was not happy but had no choice, since it was already so late, and we had dinner reservations and if he could kindly make sure this was taken care of while we were out
I felt so unsafe in this hotel, and was not sure if I trusted leaving my belongings in the room, since we were not sure who he was going to send to take care of the beds etcSo we took all our luggage with usOn our return it was almost 10:45pmTo find to our disbelief and disappointment that nothing had been doneI was furious I went down, and spoke to Fabian, yet again He told me there was no one to take care of the room He himself had clocked out for the eveningI was furious since he had promised this would be taken care of, then he said to me, “ I can give you the sheets and you can change them yourself”
I had to make him repeat what he just said to me, because I could not believe this staff member had the audacity to say this to me I could not believe he was telling me to make the beds myself
He just looked at me blankly and then said "sorry," but you could see he did not care, he had no sympathy, he didn't even try to offer any solutions to resolve the situation
Thankfully, the evening staff member a young girl, who had just started her shift, seemed like the only person in the hotel to have any sympathy and understanding of our frustration, and was able to handle the situation quickly and sufficiently, she told him, that she would take care of the situationThis young lady was able to offer me a different room, considering we had been told earlier, by Fabian that the hotel was completely bookedShe even asked if I wish to see it before we was movedThe room she showed me, really was not much better, but at least the beds were cleanIt was quite late, at this point, so we agreed we would take the room she showed usWe at the same time while she was taking care of us, there were two other people who were waiting to make a compliant
I will be also reporting to this hotel and make sure it is investigated, before someone seriously gets sick from the filthI will be making an official compliant to AAA who apparently gave this hotel a star rating, what a jokeThere are so many complaints about this hotel similar to mine, not sure how this hotel remains openNot to mention, now having read more reviews on this hotel, and several stating the same issues we had, dead spiders and bugs on the walls, filthy carpets, spots on the couch, hair in the shower from previous guests (see photos)should I go on? Basically, do NOT stay hereI will be contacting the health department and Revdex.com
They need to train their staff, and fire the general Manager that they just hiredWhen I spoke to him, on my return home, he also seemed like he was simply following a script written for himHe was useless, claims he has been doing this for years, yeah rightWhen I spoke to him, and told him of my experience and how disappointed I was, he told me he will not listen to me talking badly about his hotelHe definitely is delusional if he thinks he can change things around make this hotel betterWho is he kidding?!?
Save yourself the grief and disappointment and save your moneyDO NOT STAY AT THIS HOTEL YOU WILL BE VERY DISAPPOINTED!

Thank you for taking the time to speak with me todayPer our conversation, I went ahead and granted the guest the refund as requestedAlthough the guest did receive multiple discounts through her stay every time she complained and the hotel took each very seriously and took all actions possible to
ensure her satisfaction (including having the guest go into the new room herself PRIOR to moving her to ensure she was satisfied with the shower pressure in the room, which she confirmed was great then complained days later again)We are in California and take our drought very seriously and do in fact have water savers on our showerheadsThis does not provide you with a high pressure shower you may have at home if you did not have a water saver on, but provides you with a lower pressure wash to reduce excess run offLastly, there was a do not disturb sign on her room on the 3rd night until after 4:PM (we do checks for DND’s 3x a day and the last one is at 4:00PM)We did all we could to assist her than this alludes to, but we have still provided the refund as a courtesy. Please let me know if there is anything else you may need from me.
*** ***Assistant General ManagerComfort Suites Miramar/Holiday Inn Express Mira Mesa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your help in this matter. However, I would like to address some of the points in the response that are not truthful, and I hope my response is made available to the public:- After being moved to another room, I did not confirm that the shower was "great", I said it was "better". Which at this point, after a 5 year flight with a toddler, then waiting for a check-in at 3pm, then unpacking only to find that the shower in the room is not working, and having to pack again and move to another room, I was physically and mentally drained and the shower seemed better so I agreed so that my family can have some rest. We were supposed to go for a dinner that night but due to the hotel's poor accommodations, we had to stay in after all since we were exhausted from all the moving! So thank you for ruining the first day of our vacation!- Second, when I complained again of the shower ahead to front desk, I was told an engineer would be sent to the room that same day to check. That did not happen. Only two days later, when our room was not cleaned AND the shower still not fixed, did I call the front desk again, and after yelling did they finally send an engineer who replaced the shower head and fixed the problem. You can't claim that the problem was the lower pressure wash mode when you didn't even come up to check. AND, after the old rusty shower head was replaced, the shower was just FINE, lower pressure or not. So all you had to do is promptly check the issue and replace the showerhead but you delayed it for days tamping our experience further!- There was no Do Not Disturb sign on our room on the 3rd night. We left the room at 11am, the sign was not on the door. That's the first thing I checked when we returned to our room in the evening and found it had not been serviced. The Do Not Disturb card was on the desk inside the room.- No, you did not do ALL to assist me, only after being yelled at 4 days into our stay did you move and do something. And trust me, the last thing I want to do on vacation is handle your hotel's shower issues and yell at your personnel. - I lived in San Diego for 15 years prior to moving out of state. This was a return trip, and I feel awful that someone new to San Diego would have to experience the same, and get that impression of my city. That's a shame. So please, listen to your customer when they say the shower sucks and take action immediately, not 4 days later. And maybe check your showerheads once in a while, and replace them when needed without prompting.Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your help in this matter. 
However, I would like to address some of the points in the response that are not truthful, and I hope my response is made available to the public:
- After being moved to another room, I did not confirm that the shower was "great", I said it was "better". Which at this point, after a 5 year flight with a toddler, then waiting for a check-in at 3pm, then unpacking only to find that the shower in the room is not working, and having to pack again and move to another room, I was physically and mentally drained and the shower seemed better so I agreed so that my family can have some rest. We were supposed to go for a dinner that night but due to the hotel's poor accommodations, we had to stay in after all since we were exhausted from all the moving! So thank you for ruining the first day of our vacation!
- Second, when I complained again of the shower ahead to front desk, I was told an engineer would be sent to the room that same day to check. That did not happen. Only two days later, when our room was not cleaned AND the shower still not fixed, did I call the front desk again, and after yelling did they finally send an engineer who replaced the shower head and fixed the problem. You can't claim that the problem was the lower pressure wash mode when you didn't even come up to check. AND, after the old rusty shower head was replaced, the shower was just FINE, lower pressure or not. So all you had to do is promptly check the issue and replace the showerhead but you delayed it for days tamping our experience further!
- There was no Do Not Disturb sign on our room on the 3rd night. We left the room at 11am, the sign was not on the door. That's the first thing I checked when we returned to our room in the evening and found it had not been serviced. The Do Not Disturb card was on the desk inside the room.
- No, you did not do ALL to assist me, only after being yelled at 4 days into our stay did you move and do something. And trust me, the last thing I want to do on vacation is handle your hotel's shower issues and yell at your personnel. 
- I lived in San Diego for 15 years prior to moving out of state. This was a return trip, and I feel awful that someone new to San Diego would have to experience the same, and get that impression of my city. That's a shame. So please, listen to your customer when they say the shower sucks and take action immediately, not 4 days later. And maybe check your showerheads once in a while, and replace them when needed without prompting.
Thank you,
[redacted]