Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear bellow.?
[redacted] Imports says that my report of their having missed noting that the seven point connecting device on our vehicle is not accurate. They report that the device was intact when they inspected it. I or someone else could have backed over an object damaging the item after that time. I apologize for the inaccurate statement.My statement about incorrect installation of the new device is not inaccurate. Someone at [redacted] Auto cut one or more of the wires and spliced the wire(s) into wires of the wrong color. This was a serious mistake. We have a photo that shows the wiring discrepancy. In my view, the least that [redacted] should do is to pay back to us the amount that they charged for the installation since it had to be done over.
Regards,
[redacted]
In order to satisfy Mr. [redacted] I am issuing a check in the amount of $142.43 for a refund in full of the charges to install his trailer wiring kit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear bellow.?
[redacted] Imports says that my report of their having missed noting that the seven point connecting device on our vehicle is not accurate. They report that the device was intact when they inspected it. I or someone else could have backed over an object damaging the item after that time. I apologize for the inaccurate statement.My statement about incorrect installation of the new device is not inaccurate. Someone at [redacted] Auto cut one or more of the wires and spliced the wire(s) into wires of the wrong color. This was a serious mistake. We have a photo that shows the wiring discrepancy. In my view, the least that [redacted] should do is to pay back to us the amount that they charged for the installation since it had to be done over.
Regards,
[redacted]
In order to satisfy Mr. [redacted] I am issuing a check in the amount of $142.43 for a refund in full of the charges to install his trailer wiring kit.