Comfort Windows

WOW...what a horrible experience. I truly feel that I MUST write this review. I have a trailer home that I took over from my mother who had passed away. I wanted to start fixing it up. I called Comfort windows for a estimate on my bath to shower conversion. Mind you, I have a tiny shower. Anyways, The guy arrived, only a few minutes late...no big thing, but when he came in he went straight to the bathroom, looked at it without taking any measurements and then proceeded to the kitchen table to give his sales pitch. He didn’t listen to what I wanted, and just went on like a "Robot". He told me that I needed new plumbing, to which I did not. He told me that my two faucet was out dated and that I was going to have to change it over to a one faucet. He didn’t listen to me when I told him earlier that I was only planning to stay here for a few years. I told them in the beginning that I was looking for a “shower shell”…even when I was first making the appointment. I should have known it was going to be difficult to get what I wanted as there were multiple people from the company calling me to make an appointment. How many different appointments did I need to make? Anyways, to make this short, I was simply a commission. I told him I wanted something basic as I wasn’t going to be here long. He pulled out the basic tiles and the least expensive procedures. All in all it was going to cost over $11,000 dollars for a job that could be done…with a shower shell for under 2,000.
I looked at him as if he was insane. Needless to say, I didn’t go with them. They are unprofessional, sales driven and far too expensive. I don’t want to have to pay for someone’s boat payments. 3 thumbs down!

they don't quanty there windows-I had trouble with a window and they wouldn't help-they wanted me to spend $1,000 on a small 36"x42" hall window-what a rip off-all my friends know about them

After multiple meetings with various window manufacturers/providers/installers, etc, we decided on Comfort Windows. We did so because, frankly, we felt they had the best product on the market. We were impressed with the passion with which our salesman presented the product and his ability to address all of our concerns. The "one stop shopping" was particularly attractive, as you only need one phone number should any concerns arise. (Unlike shopping at the big box stores...a nightmare!) Our A-Z warranty simply cannot be any better. We plan to stay in our home forever, which made choosing the *** Advantage Windows a no brainer. Our 4-year old will be throwing baseballs before we know it. If he puts a baseball through a window, no problem, it's covered. Amazing that they will cover an accident like this, or any other. Our windows came in the exact 8-10 week window that was promised. We had a small simple fix of a warranty issue (cracked window frame) and it was handled swiftly. I would say a new piece was installed within two weeks. What a HUGE difference these widows have made in our home. ZERO drafts. While these are certainly not the least expensive windows on the market, we feel they are well made, and do what they are supposed to do. Now when it is windy, we can hardly hear the wind (We went with triple pane). I would highly recommend Comfort Windows to everybody. And I do every chance I get! Our windows were installed 1/15/20.

This fiasco started 9/17/19 when I ordered a new stand alone shower. I called on 11/25/19 to see when the work would be started, I was told they were waiting for one more item. They called back and said that work would start either 1/3/0 or 1/4/20. When they came in and started to do the work I noticed that the panels were NOT what I ordered, they went and reordered the correct panels and on 1/7/20 they were installed, but they noticed that the glass door and glass surround was not right, so they needed to reorder that, I still have NO shower!!! On 3/10/20 they installed the glass, on 3/12/20 I finally go to take a shower only to find out that I have NO water. I call the company and they send a service man out and he informed me that a screw inside the shower was closed, he fixed that and now I think I can use the shower. On 3/13/20 I go to use the shower only to see that now it LEAKS!!! Since it was late we called early Saturday morning and left a voice mail message. Did not hear back from them so I called first thing this morning 3/16/20 and was told by Kendall that he thought someone would get back to me. I called again, and after he finished laughing said that a manager from the bathroom dept. would get back to me. Well instead of calling me to let me know the man showed up and he is now trying to fix this problem. To say that I am upset or aggravated is putting it mildly. I cannot understand how this business can still be in business and I would wish this experience on anyone else. I am hoping that you can do something so no one else will have to go through this nightmare!!!! I do have emails to Bill B at Comfort and replies back.

I have never had a worse experience with a company before. Not only was the job itself minimal at best, they destroyed the carpet in my two year old daughter’s room. So destroyed that when we closed the door, the carpet bunched up and locked her in - twice. They played back and forth over a month before handing us off to another company for repairs/compensation. I sent them a quote for the cost of repair and they are telling me that they deduct 20% off the cost for “depreciation”. Depreciation on something I didn’t want or ask for. I now have to come up with an additional $190 (on top of the $2200 I already spent) to cover a repair that is their fault.

They did not tear up the sub floor as required in the contract. They also left outlet covers off of outlets, cabinets missing shelves with no sign of the hardware to re hang them. The tile they installed is not level and you can easily see that by looking at it from any angle. My cabinet has a bunch of caulk stuck to it, and they didn’t even install the bathroom exhaust for the fan/light like they told me would not be a problem.

The back story of this matter is that my husband and I met on September 26, 2018 with Comfort Windows and agreed upon the initial estimate which is attached. I signed the payment invoice which is also attached on October 1, 2018. The "final measure" was conducted on October 10, 2018 and as agreed up on in the contract, installation would be 8-10 from that final measure date which brings us to December 19, 2018. I followed up with Comfort Windows on December 19, 2018 for an update on our windows, and was told they were still waiting for our windows to arrive and that windows normally take 6-8 weeks from the order confirmation which they received on November 7th. After this I contacted different employees at Comfort Windows, and spoke to them on the phone regarding this situation.I was told by Joe *** that there were administrative mistakes that occurred that delayed our windows and also there was an issue with their glass manufacturer and delays due to storms throughout the country. On January 9, 2019 I provided written notice to Comfort Windows that we would like to terminate our contract as we have not received the services as agreed upon. On January 18th, I received a voicemail letting me know the windows had been delivered and they were ready to set up an installation date. On January 24th, I received a voicemail from Joe *** stating they would be sending out a certified letter regarding payment for the windows. I sent an email to Joe *** on January 24th, requesting an electronic copy of this letter and he stated he was unable to do so, as it was certified mail and had already been sent out.

The home project card provided by Wells Fargo that was agreed upon in October to use as payment for these windows has been closed as of January 2019 as Comfort Windows never charged the card throughout this entire process and the line of credit was sitting out there for too long not being utilized, which is why we are not able to have these windows installed.

As of February 2019, Comfort Windows has only offered us 0% for 90 days financing option, even though they offer financing options on their website for "all home project sizes". We are unable to reapply for the Wells Fargo Home Project card on our own, and it needs to be down through Comfort Windows. Comfort Windows has offered no discount for the month long delay of them ordering our windows.

Had a sliding patio door replaced and paid for 9/6/2018.My old wooden frame was removed and replaced with bare wood. The sales person , Mr. Bob said he will come and stained the wood work. I have been waiting since. Several phone call to Mr. Bob fell into deaf ear. I send an Email to the human relation office about a month ago and a letter 2 weeks ago and still no response. I just want the work be completed or partially reimbursed for an
incomplete project.

My husband and I hired comfort windows to replace all of our windows in our house. The job started in April and is still not completed. The quality of the trim work is terrible, we have pictures and every time we call we have to speak to someone new who knows nothing about us. We had set up 2 dates for installation that no one showed up and when I called I was told that they were waiting for all of the windows to be in to finish. The wrong window was put in our bedroom and the living room windows are different sizes when the openings are the same sizes. We had the lead project manager out to our house on July 16 to point out all the issues, he agreed and said the work looks bad and promised us that when the guys came out on July 21st that they would redo the work. He also said that the windows should not be different sizes and would order us a new on to match. They came out on July 21st and had no idea why there were at our house. They finished the living room upper trim and it is a mess with gaps, dents, and ripples. The put in the last of the new Windows upstairs but had no idea where the double hung window that was suppose to be in our bedroom was. I called on July 23rd to complain and of course our project manager was off site, so they said that they would get hold of him. I also wanted to speak to someone in finance because I want something done about this, we financed so we don't pay until 30 days after the job is completed. The contract states " job will be completed in a reasonable amount of time", how is this reasonable? We were told 4 to 5 days. I never heard back from anyone. I called again, don't have the date in front of me, and once again I was told that Matt was unavailable. My husband told the them that were are very unhappy with how were are being treated and if needed we will go above them to get this resolved. We have taken time off of work, moved furniture out of the way each time they come out.

Comfort Windows began installing an egress window on 9/15/17. They began digging in the wrong spot at my house. Then they made numerous errors when installing the window. One of the errors caused my family and pets to leave the house for 3 days because of concrete dust throughout the whole house. Once that was resolved work continued and for a second time my mother-in-law, children and pets had to evacuate again because of carbon monoxide in the house. It was from the equipment that they were using that gave off exhaust fumes into the house. Since then they have not completed the job. I've completed some of the work because they were not coming back to fix issues. They came back in May 2018 to finish the job, but I had already resolved many of the issues on my own. They still have to finish the outside part and fix a broken handle. They have not come and fix that and I received a demand letter. The letter states that if I do not pay the balance within 10 days I will be going to court. I feel that they should complete the job before I pay them.

When our initial sales man came out on 3/2/18 Bob we specifically asked him what the time frame was for the installing. His words were "We are looking at 6 weeks out from now". It will now be going on 8 weeks this Friday 4/27/18. I have contacted the office through phone on 4/6/18 and emailed Jill on 3/20/18 (who has previously emailed me) regarding time frame and each time I was told a message would be relayed to the scheduling department and I have still not heard back. No date was listed on my contract which I find a little absurd. At this point I am extremely unsatisfied. My job requires a 30 day notice to be off from work. I spoke to my manager who approved that time which would be 6 weeks from 3/2/18. I then had to inform my manager that I will not be using that time off due to not hearing back from Comfort Windows. I than called corporate on 4/23/18 about the situation and they said the only thing they can do is e-mail a few people so they can follow up. I received a call from Joe the Sales Manager at this location who informed that I am unable to get out of my contract and that the windows will be here in 2 weeks. I am not sure as to why windows would take more than 2 months to make. I was told 6 weeks out, I called and e-mailed comfort windows with no luck. The only time I actually got a call was because I called the corporate office.