Comfortex Corp

Revdex.com Bryant Woods South Amherst, NY RE: ID # [redacted] November 23rd, Hi [redacted] Arrangements were made to have [redacted] , [redacted] Systems and the installer from [redacted] visit the [redacted] on November 20th, The [redacted] rep, [redacted] , was able to determine the cause of the issue and resolve the reverse roll issue that caused the antenna to get stuck up in the shade All shades are currently working properly Wendy C [redacted] , Director of CS Comfortex Window Fashions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's great to get the standard warranty information from a customer service repThe blinds still don't work given your year warranty*** ** *** is mistaken...we let them know we think the problem is with the motor based on our own trouble shooting attempts of your faulty productSo automatically the problem gets shifted to *** without the four involved parties (customer, installer, comfortex, and ***) trying to determine what the underlying problem isI am a customer that payed for a product...I do not install blinds, I do not design said blinds, nor do I make motors for blinds...I do research on the internet which suggests the problem may be the motorTo elaborate further on conversations with the *** rep, he and I spoke a week ago and he said he would call back the next dayI have yet to hear from himEveryone has our money, so now we just get shifted back and forth because no one wants to give our money back...this is the simple solution we want because we would like to find a customer service friendly installation company and a better product that works consistentlyAt this point, the least your company could do is have new products brought to our house with a knowledgable comfortex rep, *** rep, and capable installers (maybe *** ** *** are the problem since they haven't installed hard-wired blinds before and the motors consistently malfunction) on the same day.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's great to get the standard warranty information from a customer service repThe blinds still don't work given your year warranty*** ** *** is mistaken...we let them know we think the problem is with the motor based on our own trouble shooting attempts of your faulty productSo automatically the problem gets shifted to *** without the four involved parties (customer, installer, comfortex, and ***) trying to determine what the underlying problem isI am a customer that payed for a product...I do not install blinds, I do not design said blinds, nor do I make motors for blinds...I do research on the internet which suggests the problem may be the motorTo elaborate further on conversations with the *** rep, he and I spoke a week ago and he said he would call back the next dayI have yet to hear from himEveryone has our money, so now we just get shifted back and forth because no one wants to give our money back...this is the simple solution we want because we would like to find a customer service friendly installation company and a better product that works consistentlyAt this point, the least your company could do is have new products brought to our house with a knowledgable comfortex rep, *** rep, and capable installers (maybe *** ** *** are the problem since they haven't installed hard-wired blinds before and the motors consistently malfunction) on the same day.
Regards,
*** ***

Revdex.com Bryant Woods South Amherst, NY RE: ID #*** November 23rd, Hi *** Arrangements were made to have *** ***, *** Systems and the installer from *** ** *** visit the *** on November 20th, The *** rep, *** ***, was able to determine the cause of the issue and resolve the reverse roll issue that caused the antenna to get stuck up in the shade. All shades are currently working properly Wendy C***, Director of CS Comfortex Window Fashions

Revdex.com Bryant Woods South Amherst, NY RE: ID #*** November 23rd, Hi *** Arrangements were made to have *** ***, *** Systems and the installer from *** ** *** visit the *** on November 20th, The *** rep, *** ***, was able to determine the cause of the issue and resolve the reverse roll issue that caused the antenna to get stuck up in the shade. All shades are currently working properly Wendy C***, Director of CS Comfortex Window Fashions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.comBryant Woods SouthAmherst, NY 14228RE: ID #*** October 8th,? 2015To Whom It May Concern,All Comfortex shades come with a limited lifetime warrantyWe will provide parts, replace or repair any? shade found to be defective with a like or similar
productMotorized parts carry a year warranty from? the manufacturer (***) of the motors and motor accessories.? On March 6th? , 2014, *** ** ***, Fairbault, MN purchased Roller shades from ComfortexThe? shades were motorized with *** STRadio Frequency Quiet MotorsShades were installed and had? no Issues.? May 5th, *** ** *** informed Comfortex that of the shades were not working properly.? Comfortex shipped out new ST*** motors at no charge to *** ** ***Shades were again? working properlyComfortex received the original motors back, inspected them and found them to be? in good working order, no motor issues were found.August 8th, A *** representative visited the home and reported back that the issue was either? electrical or a faulty *** remote controlComfortex shipped out a new *** remote control at no? chargeShades were working properly.October 3rd, 2014, We were informed that one of the shades had wrinkles in itWe remade the shade? at no charge.April 30th, 2015, We were informed that shades were now not workingWe remade shades at no? charge.? We have had no further requests from *** ** *** on this order.Upon receiving the Revdex.com complaint, we contacted *** ** *** and they indicated that the? homeowner would like to talk directly to ***'s contact information was supplied to the? consumers.As you can see, Comfortex has stood behind its warranty and will continue to do so.Sincerely,? Wendy C***, Director of CSComfortex Window Fashions

Revdex.com100 Bryant Woods SouthAmherst, NY 14228RE: ID #[redacted] October 8th, 2015To Whom It May Concern,All Comfortex shades come with a limited lifetime warranty. We will provide parts, replace or repair any shade found to be defective with a like or similar...

product. Motorized parts carry a 5 year warranty from the manufacturer ([redacted]) of the motors and motor accessories. On March 6th , 2014, [redacted], Fairbault, MN purchased 8 Roller shades from Comfortex. The shades were motorized with [redacted] ST30 Radio Frequency Quiet Motors. Shades were installed and had no Issues. May 5th, 2014 [redacted] informed Comfortex that 2 of the shades were not working properly. Comfortex shipped out 2 new ST30 [redacted] motors at no charge to [redacted]. Shades were again working properly. Comfortex received the original 2 motors back, inspected them and found them to be in good working order, no motor issues were found.August 8th, 2014 A [redacted] representative visited the home and reported back that the issue was either electrical or a faulty [redacted] remote control. Comfortex shipped out a new [redacted] remote control at no charge. Shades were working properly.October 3rd, 2014, We were informed that one of the shades had wrinkles in it. We remade the shade at no charge.April 30th, 2015, We were informed that 3 shades were now not working. We remade 3 shades at no charge. We have had no further requests from [redacted] on this order.Upon receiving the Revdex.com complaint, we contacted [redacted] and they indicated that the homeowner would like to talk directly to [redacted]'s contact information was supplied to the consumers.As you can see, Comfortex has stood behind its warranty and will continue to do so.Sincerely, Wendy C[redacted], Director of CSComfortex Window Fashions