Comfortflo

Company is advertising the incorrect sizing for products on their website. This is a deceptive business practice that deviates from Industry norms.
I ordered a Whirlpool/Air Bath 66x42 - White & Shower Base 36x36 on June 18th 2018. I received the products approximately 4 weeks later. When the products arrived there were two problems with it, a broken Whirlpool hose and the shower pan was 1/2 inch too short. I called the company and they sent me a new hose for the tub. However, for the shower pan they stated it was "normal" for it to be 1/2 inch too short and that if I wanted to send it back I needed to pay for the shipping. I did send it back to them, they received it. After taking possession of the item, they declared to the shipper that it was damaged in shipping and requested the shipper pick the item back up. There is no way to validate if the item was damaged in delivery or in their possession, because no one can validate what happened when the item was back in their possession. During this time, I disputed this with my credit card company, According to Chase, they spoke with Comfortflo who had admitted their mistake and had told Chase that they were sending me a check for the item. They never sent me that check. Now they are stating that if the item had not been damaged in the return process they would have reimbursed me. It is a fairly convenient excuse for them to say that. I packaged the item using the same packaging they had sent me. It is clear they do not want to reimburse me, they are still stating that the product is not improperly advertised on their website. They are still claiming that the product is within the industry standard. However, the replacement product I bought to finish my retro fit was 36 x 36. Additionally all of the other products sold through home depot and Lowes a dozen of them were all 36 x 36 and none of them were 35.5 x 36 as this company claims is the industry standard. When I can walk into any Home Depot and buy 4 different shower pans all of which are 36x36 and none of which is 35.5 x 36 clearly the industry standard is the otherway around.