Comforts of Home

Initial Business Response / [redacted] (1000, 5, 2017/03/02) */ The customer bought a king size Sealy mattress with an adjustable base on 2/3/We did not talk about attaching a headboard to the adjustable baseThey received an extra discount from Sealy and from Comforts of Home On 2/10/17, the customer came back and bought a full size Sealy mattress with a different adjustable baseThe base that they purchased the week before was no longer on sale, but we were able to get them a very similar priced adjustable baseWhile we were heading back to the register to ring up the other order, it was asked about attaching her headboardI told her she would need brackets to attach the base to a headboard, those are not a standard featureBoth of these adjustable based are designed to set down in a bed frameThe brackets are something that we do sell in case you do not have a complete bed frame The customer asked the price, for a set of bracketsHe said he was a fabricator and would not pay that priceHe wanted to take a picture of the piece so he could make themI adjusted the bed, so he could get the best photo possibleHe asked if the, the 90- degree piece was on the frameI responded, "I didn't think so but let me ask my husband." My husband said he wasn't sure, but he thought soSo, we left it at thatThe customer made it clear he was not buying the brackets at the cost of [redacted] a setThe customer told me, he could make the bracketsSo whether the 90-degree piece was there or not, the customer was not going to purchase the brackets, as per his many proclamationsHe was making them After his delivery, the customer called angry because the 90-degree was missingI apologized and offered to give him a s set of brackets for one bed, since we never discussed brackets on the original purchaseI thought I was meeting him half wayHe told me he was going to bash Comforts of Home on Facebook and with all of his friends and family, possible sue us and turn us over to the Revdex.com We have given the customer, 1: Free delivery and set up, which is a [redacted] value, 2: [redacted] off of both mattresses totaling [redacted] 3: An extra [redacted] discount on both adjustable bases The customer is out nothingHe just did not get something he did not pay forHe told us repeatedly he was not buying the brackets Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are several errors and misleading statements in the owners responseI never said that I could make the brackets with or without the degree turn being on the bed frameWhat I said was that I could get a bracket made to attach to the degree turn and to the bed frameThe discounts from Sealy ( [redacted] off), the [redacted] discount for the sale price of the bases or free delivery have no bearing on the issueEven with the discounts, we spent [redacted] for two bedsWe were never told that the design of the full size bed frame was any different than the king size frameWe were never told that we could use a regular bed frame instead of the one that came with the unitHad we been told that we would not have gotten rid of the bed frames that we had for the mattresses that we were replacingI never said anything about suing the ownersAt no time did I ask to take a photo of the bed frame, that is simply not trueMy cell phone is a "track phone", it makes a call and receives a call it has no cameraThe mattress was raised up so I could see the bracket assembly that is when I asked if the degree turn was part of the bed frame and I was told that it wasI never said I was a "fabricator"What I said was that I have sons who are iron workers and they could make an attachment to attach to the degree turn and then to the bed frame The issue is and still is that I was told that the degree turns would be on the bed frames and they were notThe owners may sell the bracket kits for [redacted] a set, but they certainly do not cost the owners $79.99/setTheir cost is certainly less than 1/of the [redacted] If the owners do not wish to resolve the complaint by providing two sets of the brackets, then I as a consumer am certainly entitled to share my experiences with this company to my family and friends Just a few years ago we purchased several thousand dollars worth of furniture from this same company two recliners, sofa, two end tables, two lamps and a large coffee tableI am pretty sure the loss of business for my family and friends will be much greater than the small expense to the owner to resolve this issue