Comfyco

Where do I begin I ordered a futon which was going to take like a month to be delivered I didn't mind so I said sure because they're prices are good On the day of the delivery my window is 2-6pm I was having company over and just wanted to get an estimate because I needed to go buy dinner
So I call up, and whatever the *** dudes name is that answers the phone I assume he answers the phones all the time and he never tells his name But I call up and ask if they can narrow it down At this point it was 3pm so I figured they would have an idea
He said "No we have no tracking to do that." so I said "You don't know where your drivers are right now?" He said "Theyre going from DC today so we don't know"
So I said "Let's do this, if you give me the drivers number i'll call him up real quick and just see roughly where he is"
Then he got nasty "We don't do that, why would we just give you his cell number" I thought to myself...um because i'm a customer and paid you hundreds of dollars?
So I said "So we can figure it out, but hey whatever, if I'm not here you'll just have to take the couch and with it" so he goes
"YOU CAN CANCEL RIGHT NOW AND PAY A 20% RESTOCKING FEE!" then I flipped lol "GO *** ***!" I said
Here's the kicker...HE HUNG UP ON ME AND CANCELLED MY ORDER, REFUNDING ME THE MONEY LESS THE RESTOCKING FEE...he actually cancelled the order on THEIR BEHALF...and stole my money...I never got the couch
I call the next day and say where is it...I notice in my email it says they cancelled it...I say "Oh I see you cancelled it, I'm getting my money back from my credit card company and you're *** done, I'm going to destroy your company" He goes
"YEAH WE CANCELLED IT WE DON'T WORK WITH *** AND *** *** LIKE YOU!"
THIS COMPANY IS ACTUALLY EVIL, never buy from them...you might get your couch but it will be broken and the customer service is so rude...I would NEVER let any of their delivery guys into my house

What a HORRIBLE shopping experience. I suggest that you DO NOT consider purchasing with this company as they false advertise. They do not honor what their website says. I ordered a sectional couch shipping to PA. In the shopping cart it allows you to enter your zip code to calculate the shipping cost. The shipping clearly showed FREE. I proceeded with the order. About an hour later I received an email from "Paul" stating that they do not ship to my area for free and it will be a $179 delivery fee! I simply replied to this email with a screenshot of my cart showing that it stated delivery was FREE. He was extremely rude in his reply and refused to honor what the website claimed. After several emails back and forth, without my consent, he decided to cancel my order. I was extremely frustrated at this point and called the customer service line. To my luck, Paul answered the phone. Apparently he is the only person that works there as he stated he was the manager too. I find this hard to believe as he does not know how to treat a customer. He offered to reinstate my order after I regrettable accepted the delivery fee of $179. He then asked if I needed delivery and assembly or just delivery. He explained to me that delivery and set up would take a little longer as they would need to send two drivers to my location for set up. I was willing to opt for just a delivery, not assembly, but he was going to charge me the same rate of $179 just for delivery. Does this make sense?? Why would someone pay $179 for just delivery when its the same price for delivery AND assembly. This is absolutely ridiculous. Needless to say, I DID NOT reinstate my order and I will NEVER purchase from this website again. I recommend that you DO NOT spend your hard working money on this company. They false advertise and lie. Absolutely HORIBBLE!

Review: I attempted to purchase a bed from this company, which was delivered and installed in my home. I specifically chose a model of bed that didn't require a box spring; the website description on their website, [redacted], specifically said: "This bed is Platform bed type. Platform beds have become a standard in a modern furniture production all over the world, being popular at first in Europe and Asia. However now they've become a latest 'rage' in US as well. Platform Type Beds provide excellent support for your mattress. Either solid platform or metal-framed wooden slots platform is used. You will need no box-spring or metal frame for this type of bed." However, the actual bed is not a platform bed, and in fact only has 3 thin flimsy pieces of wood in the center frame, as opposed to the slats of a platform bed, unless the employees installed it incorrectly. Therefore, in order to use it, I would have to obtain and install actual slats, plus get a box spring, and I ordered this specific bed to avoid all this. Because the installed bed takes up most of the bedroom, and I couldn't put the mattress on it in its state, I had to sleep on the couch while resolving the issue. I called the company, and they were unsympathetic, arguing "yes, what is written on the website isn't true, but for that cost you can't really expect a real platform bed, plus it's technically a platform in a certain manner of speaking, plus if you check the terms and conditions it says that we're not 100% responsible for the content on the website, so legally we're not obligated to honor any complaints". This is not a valid defense against deceptive and misleading advertising practice. They offered no options or recompense.Desired Settlement: I would like to be compensated for the cost of the mattress and have the cost of a box spring provided as it is necessary, and for wooden slats to be provided that I can install, as compensation for being inconvenienced and for their misleading and illegal business practices.

Consumer

Response:

At this time, I have not been contacted by Comfyco regarding complaint ID [redacted].Sincerely,[redacted]

Where do I begin. I ordered a futon which was going to take like a month to be delivered. I didn't mind so I said sure because they're prices are good. On the day of the delivery my window is 2-6pm. I was having company over and just wanted to get an estimate because I needed to go buy dinner.

So I call up, and whatever the [redacted] dudes name is that answers the phone I assume he answers the phones all the time and he never tells his name. But I call up and ask if they can narrow it down. At this point it was 3pm so I figured they would have an idea.

He said "No we have no tracking to do that." so I said "You don't know where your drivers are right now?" He said "Theyre going from DC today so we don't know"

So I said "Let's do this, if you give me the drivers number i'll call him up real quick and just see roughly where he is"

Then he got nasty "We don't do that, why would we just give you his cell number" I thought to myself...um because i'm a customer and paid you hundreds of dollars?

So I said "So we can figure it out, but hey whatever, if I'm not here you'll just have to take the couch and with it" so he goes

"YOU CAN CANCEL RIGHT NOW AND PAY A 20% RESTOCKING FEE!" then I flipped lol "GO [redacted]!" I said.

Here's the kicker...HE HUNG UP ON ME AND CANCELLED MY ORDER, REFUNDING ME THE MONEY LESS THE RESTOCKING FEE...he actually cancelled the order on THEIR BEHALF...and stole my money...I never got the couch.

I call the next day and say where is it...I notice in my email it says they cancelled it...I say "Oh I see you cancelled it, I'm getting my money back from my credit card company and you're [redacted] done, I'm going to destroy your company" He goes

"YEAH WE CANCELLED IT WE DON'T WORK WITH [redacted] AND [redacted] LIKE YOU!"

THIS COMPANY IS ACTUALLY EVIL, never buy from them...you might get your couch but it will be broken and the customer service is so rude...I would NEVER let any of their delivery guys into my house.