Initial Business Response / [redacted] (1000, 10, 2015/09/02) */ Received business response via email 9/2/15: ( Customer requested delivery between AM and AM, Our driver arrived a few minutes past AMAs far as the charges, customer ordered through our online system and agreed to pay the price of the bounce house listed onlineThe Groupon voucher instructs customer to call in orders so we can adjust pricing and apply voucherAlso customer kept all rental items for the duration of the rental and used all the itemsOur driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or notDriver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care ofCustomer also initiated a chargeback through the credit card company and we are going through that process now.) Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business' owner's response is NOT CORRECTI did follow the Groupon instructions (Groupon asked for proof of this, and when I provided it, they refunded our purchase)The business never answered their phone but I did leave messages as well as put Groupon info on contractWe have booked a jumpy in the past in THIS EXACT WAY with a Groupon, and had no problemsThe business owner states we accepted item & used it for allotted timeThe delivery driver WOULD NOT ADDRESS any of the issues including would not accept my Groupon Voucher, and INSTRUCTED I HAD TO DEAL WITH OFFICE TO GET ISSUES RESOLVEDSince our past experiences with company were positive, I did not expect complete uncooperative behavior this timeWe called repeatedly, left messages (and have phone logs to prove this) but did not receive a call until my final message asking for refundAt which time, business owner became irate & accused us of lying about all issuesThis business owner also states "Our driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or notDriver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care of." THIS IS COMPLETELY FALSEWe politely discussed all problems with pickup driver (different gentleman than delivery driver), he said he understood our frustration AS HE HAD HEARD IT FROM OTHER CUSTOMERS AS WELL, he apologized but AT NO TIME DID WE SAY WE WERE SATISFIED about anythingWe told driver we understood it was not his fault & we would not take out our frustration on him, but we would continue to try to deal with office, Groupon, and our credit card company Interestingly, this is not the same response the business owner gave our credit card companyHe stated he would have resolved any issues we had BUT WE NEVER CALLED HIS BUSINESS that day until jumpy had been picked upWE were able TO DISPROVE his allegation with phone logs showing times & duration of calls made that day as well as day I booked jumpyThe business' response DOES NOT RESOLVE OUR COMPLAINT, just more lies from himAs far as Revdex.com's request that I offer a "middle ground offer" I don't know what that would be other than he ABSOLUTELY needs to refund our $ Final Business Response / [redacted] (4000, 14, 2015/09/10) */ The customer stated that they received a refund from Groupon for the value of their voucher, and we are following the chargeback guide lines with the bankWe apologized for any wrong doing, even though at the time of our driver leaving the customers house everything was OKCustomer held on to the items form the time we dropped off to the time we picked up, and used the itemsWe will continue to work with the back on the chargebackI can't offer any discounts or refunds at this time due to the chargeback Final Consumer Response / [redacted] (4200, 16, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business owner continues to tell liesHE states he apologized which is COMPLETELY FALSE, he CALLED BOTH MY HUSBAND & I LIARS! He has given several different responses to the Revdex.com, our credit card company, and as far as we have been told, never bothered to respond to GrouponWe have been able to DISPROVE ALL HIS ALLEGATIONS, PROVE WE HAVE BEEN TELLING THE TRUTH SINCE THE BEGINNINGWe have received refunds from Groupon & our credit company BUT THE BUSINESS OWNER has not apologized or reached out to us in anywayI do not think he should retain his Revdex.com rating due to his unprofessional, dishonest behavior
Initial Business Response /* (1000, 10, 2015/09/02) */
Received business response via email 9/2/15:
( Customer requested delivery between 9 AM and 10 AM, Our driver arrived a few minutes past 10 AM. As far as the charges, customer ordered through our online system and agreed to pay the price of...
the bounce house listed online. The Groupon voucher instructs customer to call in orders so we can adjust pricing and apply voucher. Also customer kept all rental items for the duration of the rental and used all the items. Our driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or not. Driver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care of. Customer also initiated a chargeback through the credit card company and we are going through that process now.)
Thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' owner's response is NOT CORRECT. I did follow the Groupon instructions (Groupon asked for proof of this, and when I provided it, they refunded our purchase). The business never answered their phone but I did leave messages as well as put Groupon info on contract. We have booked a jumpy in the past in THIS EXACT WAY with a Groupon, and had no problems. The business owner states we accepted item & used it for allotted time. The delivery driver WOULD NOT ADDRESS any of the issues including would not accept my Groupon Voucher, and INSTRUCTED I HAD TO DEAL WITH OFFICE TO GET ISSUES RESOLVED. Since our past experiences with company were positive, I did not expect complete uncooperative behavior this time. We called repeatedly, left messages (and have phone logs to prove this) but did not receive a call until my final message asking for refund. At which time, business owner became irate & accused us of lying about all issues. This business owner also states "Our driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or not. Driver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care of." THIS IS COMPLETELY FALSE. We politely discussed all problems with pickup driver (different gentleman than delivery driver), he said he understood our frustration AS HE HAD HEARD IT FROM OTHER CUSTOMERS AS WELL, he apologized but AT NO TIME DID WE SAY WE WERE SATISFIED about anything. We told driver we understood it was not his fault & we would not take out our frustration on him, but we would continue to try to deal with office, Groupon, and our credit card company.
Interestingly, this is not the same response the business owner gave our credit card company. He stated he would have resolved any issues we had BUT WE NEVER CALLED HIS BUSINESS that day until jumpy had been picked up. WE were able TO DISPROVE his allegation with phone logs showing times & duration of calls made that day as well as day I booked jumpy. The business' response DOES NOT RESOLVE OUR COMPLAINT, just more lies from him. As far as Revdex.com's request that I offer a "middle ground offer" ... I don't know what that would be other than he ABSOLUTELY needs to refund our $250.
Final Business Response /* (4000, 14, 2015/09/10) */
The customer stated that they received a refund from Groupon for the value of their voucher, and we are following the chargeback guide lines with the bank. We apologized for any wrong doing, even though at the time of our driver leaving the customers house everything was OK. Customer held on to the items form the time we dropped off to the time we picked up, and used the items. We will continue to work with the back on the chargeback. I can't offer any discounts or refunds at this time due to the chargeback.
Final Consumer Response /* (4200, 16, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business owner continues to tell lies. HE states he apologized which is COMPLETELY FALSE, he CALLED BOTH MY HUSBAND & I LIARS! He has given several different responses to the Revdex.com, our credit card company, and as far as we have been told, never bothered to respond to Groupon. We have been able to DISPROVE ALL HIS ALLEGATIONS, PROVE WE HAVE BEEN TELLING THE TRUTH SINCE THE BEGINNING. We have received refunds from Groupon & our credit company BUT THE BUSINESS OWNER has not apologized or reached out to us in anyway. I do not think he should retain his Revdex.com rating due to his unprofessional, dishonest behavior.
Initial Business Response / [redacted] (1000, 10, 2015/09/02) */ Received business response via email 9/2/15: ( Customer requested delivery between AM and AM, Our driver arrived a few minutes past AMAs far as the charges, customer ordered through our online system and agreed to pay the price of the bounce house listed onlineThe Groupon voucher instructs customer to call in orders so we can adjust pricing and apply voucherAlso customer kept all rental items for the duration of the rental and used all the itemsOur driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or notDriver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care ofCustomer also initiated a chargeback through the credit card company and we are going through that process now.) Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business' owner's response is NOT CORRECTI did follow the Groupon instructions (Groupon asked for proof of this, and when I provided it, they refunded our purchase)The business never answered their phone but I did leave messages as well as put Groupon info on contractWe have booked a jumpy in the past in THIS EXACT WAY with a Groupon, and had no problemsThe business owner states we accepted item & used it for allotted timeThe delivery driver WOULD NOT ADDRESS any of the issues including would not accept my Groupon Voucher, and INSTRUCTED I HAD TO DEAL WITH OFFICE TO GET ISSUES RESOLVEDSince our past experiences with company were positive, I did not expect complete uncooperative behavior this timeWe called repeatedly, left messages (and have phone logs to prove this) but did not receive a call until my final message asking for refundAt which time, business owner became irate & accused us of lying about all issuesThis business owner also states "Our driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or notDriver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care of." THIS IS COMPLETELY FALSEWe politely discussed all problems with pickup driver (different gentleman than delivery driver), he said he understood our frustration AS HE HAD HEARD IT FROM OTHER CUSTOMERS AS WELL, he apologized but AT NO TIME DID WE SAY WE WERE SATISFIED about anythingWe told driver we understood it was not his fault & we would not take out our frustration on him, but we would continue to try to deal with office, Groupon, and our credit card company Interestingly, this is not the same response the business owner gave our credit card companyHe stated he would have resolved any issues we had BUT WE NEVER CALLED HIS BUSINESS that day until jumpy had been picked upWE were able TO DISPROVE his allegation with phone logs showing times & duration of calls made that day as well as day I booked jumpyThe business' response DOES NOT RESOLVE OUR COMPLAINT, just more lies from himAs far as Revdex.com's request that I offer a "middle ground offer" I don't know what that would be other than he ABSOLUTELY needs to refund our $ Final Business Response / [redacted] (4000, 14, 2015/09/10) */ The customer stated that they received a refund from Groupon for the value of their voucher, and we are following the chargeback guide lines with the bankWe apologized for any wrong doing, even though at the time of our driver leaving the customers house everything was OKCustomer held on to the items form the time we dropped off to the time we picked up, and used the itemsWe will continue to work with the back on the chargebackI can't offer any discounts or refunds at this time due to the chargeback Final Consumer Response / [redacted] (4200, 16, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business owner continues to tell liesHE states he apologized which is COMPLETELY FALSE, he CALLED BOTH MY HUSBAND & I LIARS! He has given several different responses to the Revdex.com, our credit card company, and as far as we have been told, never bothered to respond to GrouponWe have been able to DISPROVE ALL HIS ALLEGATIONS, PROVE WE HAVE BEEN TELLING THE TRUTH SINCE THE BEGINNINGWe have received refunds from Groupon & our credit company BUT THE BUSINESS OWNER has not apologized or reached out to us in anywayI do not think he should retain his Revdex.com rating due to his unprofessional, dishonest behavior
Initial Business Response /* (1000, 10, 2015/09/02) */
Received business response via email 9/2/15:
( Customer requested delivery between 9 AM and 10 AM, Our driver arrived a few minutes past 10 AM. As far as the charges, customer ordered through our online system and agreed to pay the price of...
the bounce house listed online. The Groupon voucher instructs customer to call in orders so we can adjust pricing and apply voucher. Also customer kept all rental items for the duration of the rental and used all the items. Our driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or not. Driver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care of. Customer also initiated a chargeback through the credit card company and we are going through that process now.)
Thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' owner's response is NOT CORRECT. I did follow the Groupon instructions (Groupon asked for proof of this, and when I provided it, they refunded our purchase). The business never answered their phone but I did leave messages as well as put Groupon info on contract. We have booked a jumpy in the past in THIS EXACT WAY with a Groupon, and had no problems. The business owner states we accepted item & used it for allotted time. The delivery driver WOULD NOT ADDRESS any of the issues including would not accept my Groupon Voucher, and INSTRUCTED I HAD TO DEAL WITH OFFICE TO GET ISSUES RESOLVED. Since our past experiences with company were positive, I did not expect complete uncooperative behavior this time. We called repeatedly, left messages (and have phone logs to prove this) but did not receive a call until my final message asking for refund. At which time, business owner became irate & accused us of lying about all issues. This business owner also states "Our driver return to the rental location and took care of all the issue the customer had with the bounce house ligament or not. Driver asked the customer before he left if they were satisfied with everything and the agreed that it was all taking care of." THIS IS COMPLETELY FALSE. We politely discussed all problems with pickup driver (different gentleman than delivery driver), he said he understood our frustration AS HE HAD HEARD IT FROM OTHER CUSTOMERS AS WELL, he apologized but AT NO TIME DID WE SAY WE WERE SATISFIED about anything. We told driver we understood it was not his fault & we would not take out our frustration on him, but we would continue to try to deal with office, Groupon, and our credit card company.
Interestingly, this is not the same response the business owner gave our credit card company. He stated he would have resolved any issues we had BUT WE NEVER CALLED HIS BUSINESS that day until jumpy had been picked up. WE were able TO DISPROVE his allegation with phone logs showing times & duration of calls made that day as well as day I booked jumpy. The business' response DOES NOT RESOLVE OUR COMPLAINT, just more lies from him. As far as Revdex.com's request that I offer a "middle ground offer" ... I don't know what that would be other than he ABSOLUTELY needs to refund our $250.
Final Business Response /* (4000, 14, 2015/09/10) */
The customer stated that they received a refund from Groupon for the value of their voucher, and we are following the chargeback guide lines with the bank. We apologized for any wrong doing, even though at the time of our driver leaving the customers house everything was OK. Customer held on to the items form the time we dropped off to the time we picked up, and used the items. We will continue to work with the back on the chargeback. I can't offer any discounts or refunds at this time due to the chargeback.
Final Consumer Response /* (4200, 16, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business owner continues to tell lies. HE states he apologized which is COMPLETELY FALSE, he CALLED BOTH MY HUSBAND & I LIARS! He has given several different responses to the Revdex.com, our credit card company, and as far as we have been told, never bothered to respond to Groupon. We have been able to DISPROVE ALL HIS ALLEGATIONS, PROVE WE HAVE BEEN TELLING THE TRUTH SINCE THE BEGINNING. We have received refunds from Groupon & our credit company BUT THE BUSINESS OWNER has not apologized or reached out to us in anyway. I do not think he should retain his Revdex.com rating due to his unprofessional, dishonest behavior.