I had never seen nor spoken with the woman making this complaint until I walked into my store on Saturday to find her yelling at my intern. I asked if there was something I could help her with and she turned the yelling (and cussing) at me. She was told if she did not stop yelling and cussing...
that she would be asked to leave. She refused and was told the Police would be called if she did not leave. She said "Go ahead and call the Police, I don't give a [redacted]". I dialed 911 and explained the situation upon which she said she would wait for them to arrive. I asked her to wait outside and when the Police arrived she was gone. I am the business owner and I started my vacation beginning part way through the day on the 1st and was gone through the 4th. When I returned on the 5th I found a work order which stated "computer not turning on" and my intern had tested the starting and charging of the unit. Memory and Hard Drive Diagnostics were unable to be run in the laptop so the Drive was tested externally (failed on 9-6-2017 with 0X70) customer was called (spoke with a youg girl) attempt was made to regenerate and clone the drive on 9-7-2017 (succesful) and cloned drive was installed to see if it would boot (unsuccesful) Received a call back from [redacted] and explained the options and was told he would talk to his wife and call back (no call). Saturday morning [redacted] came in and was told everything we tried so far (other than cloning the data) had been unsuccesful and he decided not to fix it. I told him I was leaving to go out on-site and would remove the new hard drive and have it ready to pick up before I closed at 2:00pm. While I was loading stuff in my vehicle getting ready to leave is when the woman ([redacted]) showed up making a scene.
I had never seen nor spoken with the woman making this complaint until I walked into my store on Saturday to find her yelling at my intern. I asked if there was something I could help her with and she turned the yelling (and cussing) at me. She was told if she did not stop yelling and cussing...
that she would be asked to leave. She refused and was told the Police would be called if she did not leave. She said "Go ahead and call the Police, I don't give a [redacted]". I dialed 911 and explained the situation upon which she said she would wait for them to arrive. I asked her to wait outside and when the Police arrived she was gone. I am the business owner and I started my vacation beginning part way through the day on the 1st and was gone through the 4th. When I returned on the 5th I found a work order which stated "computer not turning on" and my intern had tested the starting and charging of the unit. Memory and Hard Drive Diagnostics were unable to be run in the laptop so the Drive was tested externally (failed on 9-6-2017 with 0X70) customer was called (spoke with a youg girl) attempt was made to regenerate and clone the drive on 9-7-2017 (succesful) and cloned drive was installed to see if it would boot (unsuccesful) Received a call back from [redacted] and explained the options and was told he would talk to his wife and call back (no call). Saturday morning [redacted] came in and was told everything we tried so far (other than cloning the data) had been unsuccesful and he decided not to fix it. I told him I was leaving to go out on-site and would remove the new hard drive and have it ready to pick up before I closed at 2:00pm. While I was loading stuff in my vehicle getting ready to leave is when the woman ([redacted]) showed up making a scene.