In regard to *** ***’s complaint we have determined that *** *** is absolutely correct in her complaint as the order was lost by the salesman while he was relocating his office and therefore the order was never placed for the letter jacket.The salesman has mailed a full refund check to the
customer this week and is having a jacket completed to the specifications requested by the customer and that jacket should be delivered to her within the next to days, completely at no charge to the customer.We apologize for the error and long delay in resolving this issue.Please convey this information to the customer.Respectfully,*** ***
*** *** * *** ***Phone: ***Fax: ***
The customer in this case is correct in that we did not timely notify her that we were not authorized to sell this licensed product.A complete and full refund has been issued to the customers credit card.We apologize for not handling this order correctly and in a more timely
manner.Respectfully,
*** ***
*** *** - Legal Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted] Sent: Monday, March 23, 2015 1:47 PMTo: [redacted]Subject: RE: [redacted] BB Complaint 1-7-15.docxImportance: High[redacted],There was an error on the ring. Our standard is to fix the ring, not do a refund. However, this order was returned and a...
refund was done for $1244.89 on 1-9. The $75 forfeiture fee was refunded on 1-15. All monies have been credited to the card used to purchase the ring.Thanks,[redacted] | director customer service | commemorative brands, inc | balfour | [redacted] | direct: ###-###-#### cell: ###-###-#### From: [redacted] Sent: Monday, March 23, 2015 1:36 PMTo: [redacted]Subject: [redacted] BB Complaint 1-7-15.docxSorry [redacted], here is the complaint in word.[redacted] – [redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
In regard to *** ***’s complaint we have determined that *** *** is absolutely correct in her complaint as the order was lost by the salesman while he was relocating his office and therefore the order was never placed for the letter jacket.The salesman has mailed a full refund check to the
customer this week and is having a jacket completed to the specifications requested by the customer and that jacket should be delivered to her within the next to days, completely at no charge to the customer.We apologize for the error and long delay in resolving this issue.Please convey this information to the customer.Respectfully,*** ***
*** *** * *** ***Phone: ***Fax: ***
The customer in this case is correct in that we did not timely notify her that we were not authorized to sell this licensed product.A complete and full refund has been issued to the customers credit card.We apologize for not handling this order correctly and in a more timely
manner.Respectfully,
*** ***
*** *** - Legal Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted] Sent: Monday, March 23, 2015 1:47 PMTo: [redacted]Subject: RE: [redacted] BB Complaint 1-7-15.docxImportance: High[redacted],There was an error on the ring. Our standard is to fix the ring, not do a refund. However, this order was returned and a...
refund was done for $1244.89 on 1-9. The $75 forfeiture fee was refunded on 1-15. All monies have been credited to the card used to purchase the ring.Thanks,[redacted] | director customer service | commemorative brands, inc | balfour | [redacted] | direct: ###-###-#### cell: ###-###-#### From: [redacted] Sent: Monday, March 23, 2015 1:36 PMTo: [redacted]Subject: [redacted] BB Complaint 1-7-15.docxSorry [redacted], here is the complaint in word.[redacted] – [redacted]Phone: ###-###-####Fax: ###-###-####[redacted]