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Commerce Bank of St. Louis

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Commerce Bank of St. Louis Reviews (1)

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User Reviewer5541581 time 28.03.2018

The Bank confirmed with the Banker that they do not recall this customer expressed to close this account. We regret if there was any miscommunication. Bringing the account to a zero balance...

does not mean it will automatically close. The account would need to remain at a zero balance for a full statement cycle to permanently close. Bank records show three items were paid after the account was brought to a zero balance: $42.38 to [redacted], $16.98 to [redacted] and $7.99 to [redacted]. Because there were insufficient funds for these items, overdraft fees were assessed and the balance became negative with the account eventually being charged off at a balance of -$253.25. While there was no Bank error, as a courtesy, we have refunded all fees leaving the balance owed of $67.35. This balance only reflects the three items that were charged to the account and the customer will be responsible to pay this amount.


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