Commerce Bank

The worst experience of my life ....they are worthless that dont give a damn about the people that bank there... I had a job opportunity to work from home, I got a 5000 check , I told commerce about it , I told them to make sure the check is good, usually it takes 5-7 days for c check to clear, but they assured me the check was good ...funds available asap , long story short the check was not good after I used it for what was suppose to be my home office.. got a letter from commerce for them to say the check was no good, I got scammed , I went to the police, I went to commerce and told them what happen, they did not care I had just been scammed, I had direct deposit , had got my last check from the job I was at, they took the funds from my check to put towards the bad check, I was without a job, commerce took my only funds that I had , no job, I pleaded with commerce, I talk to their so called fraud team, they could do nothing, but demand all of the 5000, I know they are a big bank that could have wrote it off, but instead they take everything I had, for the all mighty dollar, I then closed my acct, soon they had a collection agency demanding the funds, the lady give me a 30% off which was still 975 ,plus what they already stole from me...agreed to pay 75$ a month , but the collection agency called the next day to say , that commerce would not agree to the terms, but they wanted it all, I think its pathetic the way the treated me, karma is a bh , and I hope to see and hear of the day they go belly up , there customer service , there whole out fit is nothing but crap...its terrible the way they treat people, and I hope they do read this , because I will tell everyone *** how they treat there customers , what happen to treat your customers with respect? They dont even deserve the 1 star!!!

I made two payments to my credit card through their website in March, the same way I have for years. Neither payment hit my account despite receiving a confirmation email. I called customer support, entered my social to 'gey to the correct representative', had to wait 12 minutes to speak with someone who then informed me they were in the incorrect department, then I had to wait 20 minutes to speak with someone who then said just make another payment and don't worry about the two payments you made that don't show up on your account. Then he said I needed to speak with another department where I had to wait another 20 minutes to find out they couldn't tell me why my two payments did not go through. I have had this card for 19 years and this is how they treat me. Extremely poor customer service.

I've dealt with COMMERCE CREDIT CARD for a year trying to sort out problems with their processes. I have always paid my credit card in full. I have had excellent credit rating for 30 years. Now, due to the COMMERCE CREDIT CARD ACCOUNT, it is rated good. I was no longer using that credit card. Two annual charges came in that I was unaware of. I did not receive an email telling I had an online statement, or receive a statement in the mail. The first I knew there was a problem was when my credit rating was affected.
Ann *** of COMMERCE BANK customer advocacy told me today 'It is the customer's responsibility to pay the COMMERCE CREDIT CARD bill regardless whether there was a statement or not'.
Anyone interested in further details, just let me know. I have plenty.
As you may have ascertained, my advice is do not do business with COMMERCE BANK CREDIT CARD.

I had identity theft and fraud on my account. Commerce Bank reps were extremely rude to me about it. Continually attempting to blame the customer? What an awful experience! They are posting negative information on my credit file they know to be false! Where's the oversight!?

Last payment made Feb 2018. Commerce Bank reports ***24 months*** late? It's barely 12 months later! Total lie! Many payments missing from payment history. They wanted to charge me for statements relating to Identity Theft and fraud! What a scam!

They are not in compliance with the FCRA. Their fraud investigators are a rude bad joke and do not serve the customer but the business. CB continues to lie repeatedly.

CB failed to send supporting documentation of their alleged fraud investigation. I know why their rude agents failed to do their jobs yet again. They claim I didn't dispute this until Jan 2019.

However, facts show they got a dispute from *** related to this account in Oct 2018. Even many phone calls prior to. I have been reporting Identity Theft and fraud on the account for months with no resolution.

Keep treating your customers like dirt and you won't have any. Terrible experience, terrible company. Stay clear of these scammers!