Commerce Recovery and Capital Management LLC

Revdex.com April 15, Bryant Woods SouthAmherst, NY 14228Re: [redacted] Revdex.com complaint ID: [redacted] To whom it may concern, We are responding to the complaint being brought against our company by [redacted] .Commerce Recovery And Capital Management attempted to contact [redacted] on 4/4/regarding a [redacted] account that was placed in our office on 3/11/Our company left messages for [redacted] on 4/6/and 4/8/ [redacted] called our office on 4/8/and spoke with a representative who was advised to remove phone number ###-###-####The representative removed the phone number and account was then closed and returned to our client as of 4/14/ [redacted] will not receive any further communications from our office.As to the nature of the message that was left, the representative has been given disciplinary action and reiterated this type of collection practice is not our company policy and will not be tolerated.I trust that this information will resolve this matterShould you have further questions, please contact me at ###-###-####.Very truly yours, [redacted] Chief Executive Officer

Revdex.com April 15, Bryant Woods SouthAmherst, NY 14228Re: [redacted] ***Revdex.com complaint ID: [redacted] To whom it may concern,We are responding to the complaint being brought against our company by [redacted] ***.Commerce Recovery And Capital Management received call from [redacted] [redacted] on 4/2/regarding a [redacted] that was placed with our company on 2/5/After a thorough review of this complaint, we would like to apologize to [redacted] for the way our representative handled this call [redacted] had requested account documents and was denied that request by the account representativeThe representative should have advised [redacted] that these documents would have to ordered from our client and may take anywhere from 60-days to receiveI have gone ahead and ordered these documents from our clientOnce they are received from our client, they will be mailed to you [redacted] also states in her complaint that the representative spoke to her in a very unprofessional mannerAgain, we would like to apologize for our representative's lack of experience and the way this call was handledWe have addressed this issue internally to avoid any future complaints.As a result of this complaint, [redacted] ***'s account was closed and returned to our clientTherefore, [redacted] will not receive any further communications from our officeShould you have further questions, please contact me at ###-###-####.Sincerely, [redacted] Chief Executive Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Based on the statement showing their tactics on my voice mail were not their business practice I would like to make sure the violation is met with the appropriate $1,fine per the FDCPA or have the bill wiped out completely for their egregious errorsMy rights and FTC / FDCPA laws have been violated
Regards,
*** ***

Revdex.com April 15, 2015100 Bryant Woods SouthAmherst, NY 14228Re: [redacted]Revdex.com complaint ID: [redacted]To whom it may concern, We are responding to the complaint being brought against our company by [redacted].Commerce Recovery And Capital Management attempted...

to contact [redacted] on 4/4/15 regarding a [redacted] account that was placed in our office on 3/11/2015. Our company left messages for [redacted] on 4/6/15 and 4/8/15. [redacted] called our office on 4/8/15 and spoke with a representative who was advised to remove phone number ###-###-####. The representative removed the phone number and account was then closed and returned to our client as of 4/14/15. [redacted] will not receive any further communications from our office.As to the nature of the message that was left, the representative has been given disciplinary action and reiterated this type of collection practice is not our company policy and will not be tolerated.I trust that this information will resolve this matter. Should you have further questions, please contact me at ###-###-####.Very truly yours,[redacted]Chief Executive Officer

Revdex.com April 27,2015100 Bryant Woods SouthAmherst, NY 14228Re: [redacted]Revdex.com complaint ID: [redacted]To whom it may concern,We are responding to the second letter we received concerning Mr. [redacted].As we originally stated inour letter dated 4/15/15, as soon as Mr. [redacted] called our office and requested his phone number be removed from our system, it immediately was. [redacted]' account was closed in our system and returned to our client and he has not received any further calls from our company.Commerce Recovery and Capital Management's goal is to resolve this issue. Should [redacted] have any further questions or concerns, he can call me at ###-###-####. Sincerely,[redacted]Chief Executive Officer

Revdex.com April 15, 2015100 Bryant Woods SouthAmherst, NY 14228Re: [redacted]Revdex.com complaint ID: [redacted]To whom it may concern,We are responding to the complaint being brought against our company by [redacted].Commerce Recovery And Capital Management received call from [redacted]...

[redacted] on 4/2/15 regarding a [redacted] that was placed with our company on 2/5/15. After a thorough review of this complaint, we would like to apologize to [redacted] for the way our representative handled this call. [redacted] had requested account documents and was denied that request by the account representative. The representative should have advised [redacted] that these documents would have to ordered from our client and may take anywhere from 60-90 days to receive. I have gone ahead and ordered these documents from our client. Once they are received from our client, they will be mailed to you. [redacted] also states in her complaint that the representative spoke to her in a very unprofessional manner. Again, we would like to apologize for our representative's lack of experience and the way this call was handled. We have addressed this issue internally to avoid any future complaints.As a result of this complaint, [redacted]'s account was closed and returned to our client. Therefore, [redacted] will not receive any further communications from our office. Should you have further questions, please contact me at ###-###-####.Sincerely,[redacted]Chief Executive Officer