Commercial Bargains, Inc.

I had the most horrible experience with Commercial Bargains .I ordered the ionic foot bath.The machine was defective.There was no way to insert the Arrays ,it had the wrong insert built in.This was ordered for my Massage Therapy business. I contacted Rakuten and they said they would contact the company ...It took them All of May to end of June just to get a return label.There was never a tracking number or contact information for the company .I lost over a month and a half of business do to their shawdy product.Which came from China by the way! they have distribution centers in America to make you think it is from here.When I was finally able to talk to Commercial Bargains I was treated so badly,the woman argued that the machine was not defective,even though it was built without a plug for the Arrays.Still waiting for my money back...Beware of Rakuten and Commercial Bargains...They are shady and the Products from China are not legitimate...Their customer service is awful...

This is in response to the complaint by the Revdex.com (Revdex.com) ID *** that was submitted on June 20, Complaint name *** ** *** (customer) purchased a Ionic Detox Cell Spa Ion Aqua Foot Bath Cleanse Chi Machine W/ Case WTH-from Sears.com on June 15, Please find
attached our response to complaint.If you have any questions please free to contact us.Regards, Commercial Bargains, IncTeam

*** *** We do apologize for the inconvenience and frustrations this has causedWe have contacted FedEx for further assistance regarding this matter, We try to resolve all questions and/or concerns as quickly as possible, but understand that occasionally additional time is necessaryWe
highly suggest *** *** to contact their surrounding neighbors and members of the household, Since Mr*** resident is multiple unit home, in some cases a member in the household may have brought the package in without their knowledgeIn most cases, it may have been left in the same area FedEx always leave packagesUnfortunately in cases like this there is little we can doSince the tracking shows it was successfully delivered successfully(4/14/2016) via FedExTracking number: *** (4/13/2016) via USPSTracking number: *** Outgoing packages only requires signature if the customer requests for that service, We have suggest for Mr*** to open a case with FedEx to "Dispute Delivery." So, FedEx will can send out the original driver to check the delivery location, and make sure he did deliver it to the correct address, or try to retrieve the package if he did notIf you need further assistance, please feel free to contact usHave a great day! Kind Regards

We did receive the product back and did not charge him the restocking fee and have refunded the consumer in full on Sept 24th in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once we have the refund we will be satisfied...they did however send a return label and claim product needs to be inspected before a refund or replacement...we requested a refund and since the product was damaged will expect not to pay the 15% restock feeWill notify once refund is received.
Regards,
*** ***

[redacted]Please find the attached response to the complaint  from [redacted] along with Commercial Bargains Store Policies.For any further information please contact CBI at 414-336-7484. Sincerely,Commercial Bargains, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If I have further issues I will contact the seller.  Several people have reached out to me from Commercial Bargains since this report was filed with the Revdex.com.  Thank you for your help.
Regards,
[redacted]

We have received your email in regards to customer [redacted] with a case ID [redacted].  We would like to update you on the status of the order.  There were some misunderstanding and we are currently working with the customer to resolve this matter.   Our Customer Service team...

member has provided Mr. [redacted] with a prepaid return label for the item.  Upon receipt and inspection of the returned item, a refund will be issued.   Once an order is processed and shipped, our customers are provided with an automated email with the shipping information and our standard Return Policy.  We do state Returns are subject to a 15% restocking fee.  With orders that were damaged during shipment, we do not charge a restocking fee.  Please let us know if any further information is needed.  I can be reached directly via email.  Best Regards,[redacted]

This is in response to the complaint by the Revdex.com (Revdex.com) [redacted] that was submitted on June 22, 2016. Complaint name [redacted] (customer) purchased a Foot Offset Patio Umbrella Lime Green Polyester Outdoor Aluminum Crank from Walmart.com. Please find attached our response to...

complaint. If you have any questions please free to contact us. Regards, Commercial Bargains, Inc. Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  thank you for the quick response. I kind of jumped the gun with the company and I apologize for it. I just have had a issue with a different company before and decided to move faster then the company had time to respond. So sorry for the miss communication. Thanks again. [redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: On April 18 I purchased an item from Commercial Bargains, Inc through the Walmart.com website. After receiving the item I decided I no longer wanted it and, without even opening the box that had been mailed to me, began the process of receiving a refund. Because the item could not be returned to a Walmart store I called Commercial Bargains and was told that a customer service representative would e-mail me with instructions.

On April 27 I received an e-mail from Shirah Meyer with those instructions. As instructed, I shipped the item back to Uniworld Foodservice Equipment, Inc. at [redacted] with RMA number [redacted]. I was told that once Uniworld inspected the equipment my refund would be processed. Shipping the item to California cost me $90.33 and, as instructed, I e-mailed Shirah an attachment with the tracking number.

Per the United States Postal Service, the item was received by Uniworld on Friday, May 6 at 12:40pm (tracking number [redacted]). I e-mailed [redacted] the following Monday, May 9, to ask for an update. When I did not receive a reply within 24 hours I e-mailed her again on Tuesday, May 10. On Wednesday, May 11 I finally received a reply noting that "we will contact the manufacture to confirm the return and condition of the unit. Once unit is inspected you will be refunded." On May 12 I asked for an update and received one on May 13 noting that "We are waiting for the inspection report back from the manufacturer. We have put in another request for an update on it." Having now had the item in their possession for one week, an item that had been returned in the exact same unopened box in which it had been shipped to me, I e-mailed [redacted] back on May 13 noting that if the refund was not processed before the close of business on the East Coast on Monday, May 16, I would be filing a complaint with the Revdex.com. As of 4:20pm ET, there has been no reply.Desired Settlement: I am now demanding that I not only be refunded for the full price of the item ($998.99), which I am owed anyway, but also the full cost to me for shipping the item to California ($90.33) for a total of $1,089.32.

Business

Response:

[redacted]Please find the attached response to the complaint from [redacted] along with Commercial Bargains Store Policies.For any further information please contact CBI at 414-336-7484. Sincerely,Commercial Bargains, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased 4 awnings (2) 3' and (2) 6'...all products were missing necessary parts. Had to open all boxes to borrow parts to put together. Parts were bent, parts were broken. Called company- returned message with email to request pictures. Took pictures and emailed. Was then told to send product back for refund.

Thank You for notifying us. Please kindly repackage the (1) 6 Foot Overhead Clear Awning Door, Awning Door Window Canopy back into its original package or in a box then ship back to the following address:

Commercial Bargains, Inc.

Returns Department (RMA#[redacted])

In order to expedite your refund, once the item has been shipped, we ask that you provide us with your return tracking number. Please note, due to our return policy, we will need the item back within the 30 day of (8/07/15). Item being returned may be subject to a 15% restocking fee.

Called them the next day to see what the 30 day entailed due to them not open on weekends and it being Labor day weekend- that interfered with the 30 day. Was told emailing me the return label, not to worry about the days. -which was good because it was going to cost $101.00 to get the product there by today! We paid $165 for the product.

checked their website on 9/3/2015 and copied what refurbished products include..

What is Included:

2x PC Sheet

3x Bracket

3x Sealant Strip

2x Water Gutter

3x PC sheet protector

4x Shock-proof Strip

1x Sealant Strip

3x Jointed Block

2x Side Cover

3x Wall Bracket Holder

All Necessary Hardware

Please Note:

This is a refurbished product

Products may have been returned or opened for picturing listings

All Parts have been verified

Comes with everything that original package included

I emailed them later in the day 9/3/2015 to state I have not received the shipping label yet.

Today 9/4/2015 I received this..

Thank you for Patience and cooperation. We do apologize for the delay, As we have stated per- our conversation. Your item is a refurbished item, "sold as is". We are unable to accept your return for a refund. However, we can accept your return for replacement. Please do confirm and verify a list of items that needs replacement. We do apologize for the inconvenience and confusion this may have caused, If you need further assistance please feel free to contact us.

Kind Regards

I check the website again today and NOW this is what it says...

Please Note:

This is a refurbished product

Products may have been returned or opened for picturing listings

All Parts have been verified

Comes with everything that original package included

All refurbished products are non-refundable

This non-refundable was NOT on there yesterday!!! Nor did anything on their previous email state it was non-refundable as shown above!! Very dissatisfied with this companyDesired Settlement: return for FULL REFUND and paid shipping label- we do not want another one.

Business

Response:

We have received your email in regards to customer [redacted] with a case ID [redacted]. We would like to update you on the status of the order. There were some misunderstanding and we are currently working with the customer to resolve this matter. Our Customer Service team member has provided Mr. [redacted] with a prepaid return label for the item. Upon receipt and inspection of the returned item, a refund will be issued. Once an order is processed and shipped, our customers are provided with an automated email with the shipping information and our standard Return Policy. We do state Returns are subject to a 15% restocking fee. With orders that were damaged during shipment, we do not charge a restocking fee. Please let us know if any further information is needed. I can be reached directly via email. Best Regards,[redacted]

Consumer

Response:

Review: Haven't received product that was to be delivered. Commercial Bargains authorized delivery with no signature neededDesired Settlement: Replacement or refund

Business

Response:

[redacted] We do apologize for the inconvenience and frustrations this has caused. We have contacted FedEx for further assistance regarding this matter, We try to resolve all questions and/or concerns as quickly as possible, but understand that occasionally additional time is necessary. We highly suggest [redacted] to contact their surrounding neighbors and members of the household, Since Mr. [redacted] resident is multiple unit home, in some cases a member in the household may have brought the package in without their knowledge. In most cases, it may have been left in the same area FedEx always leave packages. Unfortunately in cases like this there is little we can do. Since the tracking shows it was successfully delivered successfully. (4/14/2016) via FedEx. Tracking number: [redacted] (4/13/2016) via USPS. Tracking number: [redacted] Outgoing packages only requires signature if the customer requests for that service, We have suggest for Mr. [redacted] to open a case with FedEx to "Dispute Delivery." So, FedEx will can send out the original driver to check the delivery location, and make sure he did deliver it to the correct address, or try to retrieve the package if he did not. If you need further assistance, please feel free to contact us. Have a great day! Kind Regards