Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, S [redacted] H [redacted] the first picture attached is to show bed bug feces left in the corners of my walls and window frame the inspector viewed these marks and refused to treat even tho I brought a live bug into the office yesterday that the office manager K [redacted] seen and demanded that I removed from her office the other pictures are of roach droppings and also live roaches that I have sprayed myself the inspector did not look into my my roach infestation at all he didn't even acknowledge it and no one has came to check my air for mold
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.My dishwasher is still rusty and my apartment still has not been painted! My furniture is supposed to be delivered by Friday and I've been in the apartment for over a monthMy lawyer will be in contact with company Regards, [redacted]
We have sent our pest control company out to this apartment a second time They did not see any indications that there was a nest in the ceiling We hire an outside company because they are experts, we are not They did treat and bait this unit again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey put out poison traps and don't deal with the main issue of the mouse nestsCovering the symptoms and not solving the issueA wall or ceiling may have to be cut, and I don't think this particular business is willing to do soThere are children and babies hereThis isn't just for my health but for everyone who lives here Regards, [redacted]
This resident currently has an outstanding balance Our leasing agent is required to try and make daily contact with any resident owing a balance until either balance is paid or a promise to pay is given Any balance that is not paid by the 15th of the month is eligible for eviction We do not have a monetary cut off for eviction policy
The fan caught on fire due to the fact that is was left on for a prolonged period of time and overheated The apartment was cleaned by a member of our maintenance staff They did everything they could to return it to the way it was before, this included wiping down the walls There have been several maintenance and office staff in the apartment to assess any damages There was a smoke smell the first day this happened but the apartment was cleaned and aired out There is no smell that remains The lease can be terminated early, if she choses to do so There must be a day written notice and there is a $break lease fee
The apartment has been treated twice already for fleas and is scheduled for an additional treatment on Thursday This has all been done at no cost to the tenant They have a dog that continues to re-infest the apartment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.I was informed by the office staff when I moved in, that it wouldn't take long to have my apartment repaintedYet another week has passed and still no maintenance visitI've been here weeks and only two of several issues have been taken care ofAs I initially stated, the owners of this property are slum lords and it showed as soon as I arrived when they thought that it was alright to move me into this unit in the condition that it was inI do not want to live hereI already know that my concerns will not be addressed and these issues will not be resolvedI want my deposit and any money spent towards the rent refunded and my lease terminated so that I can move out of hereThe community was falsely advertised and I was taken advantage of Regards, [redacted]
Ms [redacted] filled out a form with her maintenance concerns on 4/14/ Those issues were taken care of by our maintenance staff on 4/20/ We have not had any contact from the resident since then stating that there were any additional issues
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have also submitted my documents for this claimI stand correct, the deposit amount is $I am choosing to not move in Augusta Hills Apartments and would like my deposit returned based on the claims Ive reviewed on Revdex.com regarding this businessAgain as I have stated the apt wasnt available for me to move in let alone review because there were tenants still living there at the time I asked for my deposit back and also at thi time this claim was submittedI will only accept this response if Augusta Hills Apartments agrees to return my deposit of $ Regards, S [redacted] N***
In February, the resident informed us that they had a mouse in their apartment We contacted our pest control company and sent them out to take care of the issue Our pest control company said it was taken care of and we have not heard from the tenant stating otherwise until now If they are still having a problem we will let pest control know so this issue can be taken care of immediately
There has been no evidence to an uninhabitable living condition. All issues the resident had have been addressed. If the resident still wishes to terminate her lease early, she would need to give a 30 day written notice and pay a $1200 break lease fee.
Our pest control company did an inspection of the apartment today and did not find any signs of an infestation They are the experts and can not treat for something that they do not find
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, S [redacted] H [redacted] the first picture attached is to show bed bug feces left in the corners of my walls and window frame the inspector viewed these marks and refused to treat even tho I brought a live bug into the office yesterday that the office manager K [redacted] seen and demanded that I removed from her office the other pictures are of roach droppings and also live roaches that I have sprayed myself the inspector did not look into my my roach infestation at all he didn't even acknowledge it and no one has came to check my air for mold
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.My dishwasher is still rusty and my apartment still has not been painted! My furniture is supposed to be delivered by Friday and I've been in the apartment for over a monthMy lawyer will be in contact with company Regards, [redacted]
We have sent our pest control company out to this apartment a second time They did not see any indications that there was a nest in the ceiling We hire an outside company because they are experts, we are not They did treat and bait this unit again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey put out poison traps and don't deal with the main issue of the mouse nestsCovering the symptoms and not solving the issueA wall or ceiling may have to be cut, and I don't think this particular business is willing to do soThere are children and babies hereThis isn't just for my health but for everyone who lives here Regards, [redacted]
This resident currently has an outstanding balance Our leasing agent is required to try and make daily contact with any resident owing a balance until either balance is paid or a promise to pay is given Any balance that is not paid by the 15th of the month is eligible for eviction We do not have a monetary cut off for eviction policy
We will send maintenance back out to her apartment to complete any necessary work orders We are sorry for any inconvenience
The fan caught on fire due to the fact that is was left on for a prolonged period of time and overheated The apartment was cleaned by a member of our maintenance staff They did everything they could to return it to the way it was before, this included wiping down the walls There have been several maintenance and office staff in the apartment to assess any damages There was a smoke smell the first day this happened but the apartment was cleaned and aired out There is no smell that remains The lease can be terminated early, if she choses to do so There must be a day written notice and there is a $break lease fee
The apartment has been treated twice already for fleas and is scheduled for an additional treatment on Thursday This has all been done at no cost to the tenant They have a dog that continues to re-infest the apartment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.I was informed by the office staff when I moved in, that it wouldn't take long to have my apartment repaintedYet another week has passed and still no maintenance visitI've been here weeks and only two of several issues have been taken care ofAs I initially stated, the owners of this property are slum lords and it showed as soon as I arrived when they thought that it was alright to move me into this unit in the condition that it was inI do not want to live hereI already know that my concerns will not be addressed and these issues will not be resolvedI want my deposit and any money spent towards the rent refunded and my lease terminated so that I can move out of hereThe community was falsely advertised and I was taken advantage of Regards, [redacted]
We were made aware of the maintenance issues in this apartment and they all been fixed or repaired We hope that this resolves any issues
Ms [redacted] filled out a form with her maintenance concerns on 4/14/ Those issues were taken care of by our maintenance staff on 4/20/ We have not had any contact from the resident since then stating that there were any additional issues
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have also submitted my documents for this claimI stand correct, the deposit amount is $I am choosing to not move in Augusta Hills Apartments and would like my deposit returned based on the claims Ive reviewed on Revdex.com regarding this businessAgain as I have stated the apt wasnt available for me to move in let alone review because there were tenants still living there at the time I asked for my deposit back and also at thi time this claim was submittedI will only accept this response if Augusta Hills Apartments agrees to return my deposit of $ Regards, S [redacted] N***
In February, the resident informed us that they had a mouse in their apartment We contacted our pest control company and sent them out to take care of the issue Our pest control company said it was taken care of and we have not heard from the tenant stating otherwise until now If they are still having a problem we will let pest control know so this issue can be taken care of immediately
There has been no evidence to an uninhabitable living condition. All issues the resident had have been addressed. If the resident still wishes to terminate her lease early, she would need to give a 30 day written notice and pay a $1200 break lease fee.
Our pest control company did an inspection of the apartment today and did not find any signs of an infestation They are the experts and can not treat for something that they do not find